What are the Advantages of VoIP Telephony?

If you are considering switching to VoIP technology, then it’s wise to understand just what this type of service can do for your company. Here we outline several advantages of incorporating VoIP technology into your business operations.

1. VoIP is Adaptable to Fit Your Business Needs

It can be difficult to properly predict exactly how many phone lines you may need at your place of business over the course of a year or more, and when relying on a conventional telephone system, it’s important to estimate correctly so you don’t overspend, or under purchase equipment. With VoIP, this is not an issue. You can easily add or remove a line whenever you need to, ensuring that you always have the proper amount of line’s available for your business’ requirements.

2. VoIP Offers a Variety of Features

If you enjoy the features of a traditional phone system, you won’t be missing out on any of them when switching to VoIP. All features you relied on with a traditional system are also available through hosted VoIP systems, such as: call transfer, conference calling, call holding, auto-phone menus, and more!  By choosing VoIP, you can hold onto all your favorite features, while gaining a few more that will further benefit your business.

3. VoIP Is Easy to Install and Maintain

No matter what your technical knowledge, one big benefit of VoIP Phones is that they are very easy to install. You won’t need to rely on a professional technician to install wiring throughout your building; in fact, with VoIP, you can easily get your service up and running with little to no technical expertise. This type of software also enables you to quickly and easily add new users and offers a convenient web portal where the system’s configuration can easily be modified. The only thing you will need to configure VoIP is IP phones.

4. Send Faxes through VoIP

Another great feature of VoIP technology is that it supports virtual faxing or “IP faxing”. There’s no need for a fax machine; just simply send and receive faxes using the email account associated with a hosted VoIP system.

5. Employees’ Numbers Are Accessible Anywhere

If your business has employees who travel a lot, or are not “on sight” at all times, hosted VoIP systems are extremely advantageous. With a hosted VoIP system, users can access a portal, which allows them to reconfigure the system to meet their needs. Since the system features cloud-hosted telephony, calls can be redirected to essentially anywhere in the world!

6. You’ll Save Money with VoIP

With traditional systems, setup is intrusive and complicated, and any needed repairs can become quite costly depending on the configuration. With VoIP, setup is minimal, which lowers installation costs considerably. And, each VoIP call itself costs less than calls made through conventional telephone systems; this can really add up in savings if your business makes a lot of international calls.

Considering VoIP for Your Business? Give Nebula a Call Today!

Now that you’ve discovered the numerous advantages a VoIP system can provide to your business, it just makes sense to switch to VoIP. At Nebula Solutions, we are a leading provider of telecommunications and can help you navigate through the world of VoIP to help you get the best system to fit your business’ (and your budget’s) needs. If you’re in the Dayton area, or beyond, we can help! Call us today at (888) 257-0955.

Integrating Small Business VOIP With CRM

Close top 80% of large businesses have adopted VoIP and some of them are leaders and trend setters. At the same time, small business VoIP is also getting popular and the adoption rate in increasing daily. But just adoption is not enough. The new technology has to be integrated into your daily business activities.

Voice over Internet Protocol (VoIP) and Customer Relationship Management (CRM) can be interconnected or integrated with each other in an effective way to manage your interactions with customers in a more effective way.

Not only does this integration or connectivity between the CRM and small business VoIP make management of contacts easier with a customer, but it is also a cost-effective value addition that improves the performance of the CRM department.

Proper connectivity between the CRM and the small business VoIP results in better business-related communications with the customers. This helps the businesses to have an edge over its competitors. Though there are some businesses that have still not integrated or interconnected the two technologies, a vast majority of them have taken advantage of the available solutions that bind these two altogether different communication systems together.

The interconnectivity between small business VoIP and CRM has a number of positive aspects. Let’s discuss them one by one.

Much Better Efficiency

By interconnecting CRM with small business VoIP, a business can effortlessly improve its aspects of automation in every stage of its operations. Besides, it will be able to eliminate some unnecessary steps, when it comes to feeding in data into the system, thus making the entire system less cumbersome and more streamlined. There are a number of value added features that eliminate the probability of mistakes as well as obliterate some highly time-consuming data entry steps by the customers. This can add up to a considerable time as well as improved efficiency, which ultimately translates into increased sales revenue through better time selling.

Better Customer Interaction Through Small Business VoIP

Through a better connectivity of the CRM with small business VoIP, the companies will be able to collect call logs as well as call recordings. This information will help the sales staff to scrutinize the calls and understand from where they are made, or, the timing and duration of the calls. Besides, since they have full access to the call recordings, the sales staff can get more information by replaying the calls and learning every demand of the customers and what steps were taken to resolve their demands or queries.

Better Management of Employee Activities

Thanks to inter-connectivity between CRM and small business VoIP, managers are today able to keep a watch on their salesman, their performance, and activities. By the integration of the two technologies, the management can easily evaluate the performance level of the sales staff at any given point or level. Thus, it will help them to improve their level of performance and help the management in taking disciplinary actions, providing sales coaching to the newcomers, and even giving out rewards and recognition.

Better Management of Remote Staff

With most of the companies looking forward to decreasing costs, there is a certain sect of service providers who would try to adopt a common trend of moving the employees to virtual business units as well as putting them under work from home management. The two biggest challenges in doing so – managing the productivity and effective synchronization between the employees can be overcome by an effective integration of the two technologies. With the successful integration of the two systems managers of businesses with multiple business units scattered over various cities or even countries are able to put the system and the operation aspects of each of these business units under one umbrella.

About Nebula Solutions

Nebula Solutions (originally Technology Convergence Group (TCG)) is a provider of business telecommunication solutions in the Dayton, Columbus, and Cincinnati, Ohio areas. Nebula Solutions is a Toshiba Platinum Dealer, which is the highest attainable certification level. Nebula Solutions supports all Toshiba telephone systems from the IPedge VoIP system all the way to Strata communication systems. At Nebula Solutions, our technicians are Toshiba certified and have an average of over 20 years of experience.

Call (888) 257-0955 today for all your telecommunication needs.

IP Phone Systems Customization – Simple or Hard?

IP Phone Systems are part of new telecommunication technologies that are changing the world. Starting or carrying out business ventures has never been an easy task. They are marked by challenges and ups and downs. One of the most crucial aspects of running a business is whether to adopt a new emerging technology or stick to the tried and tested technologies. Adopting newer technologies has always been marked by stress and doubt.

Dont Be Afraid Of New Technologies

There are many businesses that abstain from adopting these newer technologies and prefer to stick to their older habits, as they are afraid to move out of their comfort zone. The problem with these companies is that eventually, these old technologies become obsolete. As and when that happens these companies suddenly wake up from their slumber, only to find that they are not able to cope with the new world order and the new technology that has gone miles ahead. As a result of this, it is these businesses that suffer. Hence, it is imperative that as and when new technologies emerge, they are accepted and customized in such a way that they fit the needs of the businesses.

Here is where the question of customization of the new technologies comes into play. Things are same with IP Phone Systems. It imperative that this technology is customized in a proper way so that it fits into your business in a seamless manner.

Customizing IP Phone Systems Is Easy

Customizing IP Phone Systems is not rocket science. However, it is not very easy either. In fact, the keyword to success when it comes to customization of IP Phone Systems lies in effective management, which is quite a bit of a challenge. This is more so because the world of technology is now on a bit of a roll with new technologies emerging every now and then, pushing even the newly developed technologies to the back seat. Hence, in this ever changing scenario it is imperative to offer managed and customized services to the customers, so much so that they can access even the most recent trends.

The main and the most important feature of IP Phone Systems is its instant capacity to take on a huge number of calls at the same time. Besides, it is also unparalleled when it comes to generating numerous reports that include traffic, quality of the service provided and the business generated. The end customers are then supported by a real-time billing mechanism. Now all these need to be customized in a proper way so that all these functionalities can be modified to suit the mode of business, which has adopted this technology. Managed or properly customize, VoIP service is thus significant for a proper and suitable functioning of the IP Phone Systems based network services, to ensure that the businesses can reap the benefit of this technology to the fullest.

Best Foot Forward

The best way to manage or customize the IP Phone Systems is by providing the managed switch partitioning solution. It helps service providers to manage the client base and offer them customized services. The switches are managed by specialized technical personnel who are equipped as well as trained to customize the technology in favor of business needs and make sure that the customers can have a credible solution to their queries and problems.

Thus, a customized IP Phone Systems technology makes it possible for the users to use the calls as per their needs. They can terminate the calls, videos and data over a solitary IP network. Likewise, on the other hand, businesses can manage and customize their VoIP setup to suit their business.

Hence, an effective customization of the IP Phone Systems system will result in a win-win situation for the service providers as well as the users and the businesses using them.

About Nebula Solutions

Nebula Solutions (originally Technology Convergence Group (TCG)) is a provider of business telecommunication solutions in the Dayton, Columbus, and Cincinnati, Ohio areas. Nebula Solutions is a Toshiba Platinum Dealer, which is the highest attainable certification level. Nebula Solutions supports all Toshiba telephone systems from the IPedge VoIP system all the way to Strata communication systems. At Nebula Solutions, our technicians are Toshiba certified and have an average of over 20 years of experience.

Call (888) 257-0955 today for all your telecommunication needs.

VoIP Phone Service & Contact Center Integration

Last month we spoke about Unified Communication and Service Providers. Let us now look at VoIP Phone Service integration in a contact center.

Unified Communications (UC) is one of the most popular subjects currently. Several companies maintain the traditional TDM voice network along with a separate data network. Smaller companies don’t have adequate budget to maintain any other communication setup. However, a few of them have the necessary funds to have a single VoIP network or can supplement their existing communication setup with a VoIP phone service.

There is more to the story than meets the eye. Most of these companies do not look beyond this initial cost saving. They don’t realize that this does not serve any purpose in the long run. In doing so, they miss out on the full operational benefits of VoIP phone service based center, with an integrated unified communication system. Unified communication helps the enterprises in taking the advantages of presence and collaboration.

Uniform Network for Voice And Data

The very basic or bottom line of the concept of UC integration with the Contact Center revolves around the presence of a single VoIP phone service network, which supports both data and voice over a uniform network system. This provides the liberty of carrying out various functionalities like voice-to-text and voice-to-voice conversation, online directories and the likes. It also helps enterprises in saving the telecommunication expenses by effective routing of calls over the standard data network free of cost.

Besides cost cutting, UC integration can also help in virtualization of the centers and streamlining the calls. There are a number of big players in the market with multiple contact centers. In the case of these large scale enterprises, an effective UC integration helps in handling calls by off-premise workers (primarily by the home-based agents) with VoIP phone service setup. Again, since under this new arrangement the entire operation can be carried out on a uniform network, it becomes much easier for management to manage the entire operation. This, in turn helps tremendously in performance improvement.

Presence

This is another factor that makes an immense difference. Presence is the ability to recognize the ones who have logged in to the given network. The arrangement is somewhat similar to Skype or other VoIP based services, where one particular is able to see the contacts that are online at a given point in time.

Presence helps the companies in handling and managing calls outside the premises of their formal contact center. An effective UC integration makes sure that the companies can have the “presence” factor in place in a feasible way. This means, whenever an agent logs into their VoIP phone service, even outside the premises of the contact center, they can monitor his or her activities, from their unified command center. The management can see what the agents at VoIP phone service set ups are doing – whether they are taking calls, or sitting idle, are waiting to take calls, doing the post-call activities like leaving notes, or are on calls.

UC integration can be beneficial for the agents’ perspective as well. If an agent fails to resolve any issue, or if the customer online wants to talk to a supervisor, the agents can quickly rout the call to the respective department, or can deliver the call to another agent or SME (Subject Matter Expert). In short, an effective UC integration helps streamlining the calls. So “Presence”, in short helps increase the FCR (First Call Resolution), thus improving the customer satisfaction quotient.

Collaboration Through VoIP Phone Service

Last but not the least, the amalgamation of UC with a Contact center helps in collaboration. This allows the users to effectively communicate with each other electronically, for instance by messaging, sharing websites, desktops, and so on.

About Nebula Solutions

Nebula Solutions (originally Technology Convergence Group (TCG)) is a provider of business telecommunication solutions in the Dayton, Columbus, and Cincinnati, Ohio areas. Nebula Solutions is a Toshiba Platinum Dealer, which is the highest attainable certification level. Nebula Solutions supports all Toshiba telephone systems from the IPedge VoIP system all the way to Strata communication systems. At Nebula Solutions, our technicians are Toshiba certified and have an average of over 20 years of experience.

Call (888) 257-0955 today for all your telecommunication needs.

 

Conferencing Solution & Online Professional Courses

Over the past decade VoIP as a communication technology has revolutionized the way we manage our conferencing solution.

The use of broadband Internet to make calls instead of the analog or conventional phone system is simply amazing. It allows a greater degree of freedom to users and at the same time allows better communication over multiple devices with an Internet connection. The technology behind this revolutionary communication system is pretty simple as it only converts sound signals into digital packets that are transferred over the Internet broadband. Thus, everyone who uses VoIP telephony is actually using the Internet to make or receive phone calls.

The business world has taken to VoIP like fish takes to water! Since its inception, VoIP has garnered a lot of support from the business community that immediately understood the multiple benefits offered by this new technology. Not only did it save a lot of money but it also offered seamless communication with numerous advanced telephony features. From music on hold to find me/follow me, VoIP has everything for the modern businesses to excel.

One particular business that has immensely benefited from VoIP is the Online Professional Courses. Since this business is entirely dependent on the Internet, VoIP turned out to be its natural ally when it came to choosing an effective communication system and related conferencing solution for delivery of courses. Online professional courses are offered over the Internet and subscribers to these courses often make web based conference calls to course coordinators and fellow students. The integration of VoIP makes it extremely easy to enable web based conferencing solutions through applications like Skype, etc.

Here is a list of features offered by VoIP and conferencing solution that plays a very important role in delivering professional courses smoothly:

# 1 Find Me/Follow Me Call Routing

Subscribers as well as the course coordinators of online professional courses will certainly appreciate this immensely beneficial feature. This feature facilitates the creation of a contact list of numbers where a particular user can be located before the call is pushed to the voicemail. For instance, if you have an incoming call to your desk phone then it would ring twice before your cell phone starts ringing and on the fifth ring it is your home phone that starts ringing. Thus, all numbers tagged with your contact name keep ringing and when exhausted, the call gets transferred to your voicemail.

#2 Voicemail To E-Mail

This feature is available with standard VoIP suites available in the market and it transcribes the voicemail messages to text. Once converted to text, it is then sent to a designated email id. Thus, subscribers of online professional courses never really have to take the hassle of noting down names, addresses or phone numbers from voicemails. All this will lead to an organized and orderly search of voicemails.

#3 Bandwidth Utilization Along With Detailed Call Reports

Companies offering online professional courses have to decide everything based on concrete and well-organized data reports. Cloud based VoIP telephony provides them with reports on bandwidth utilization and inbound and outbound calls. Detailed reports provide data on call history that includes duration, originator, destination, and cost.

#4 Multimedia Conferencing Solution

Videoconferencing is a seamless activity when companies use VoIP to communicate with their clients and co-workers. Discussions on meetings, agendas, files, daily affairs and deals can be carried out smoothly. This feature is of immense help for companies as well as subscribers of online professional courses as they are able to discuss and share information one-to-one with course coordinators and other students on a real-time basis.

About Nebula Solutions

Nebula Solutions (originally Technology Convergence Group (TCG)) is a provider of business telecommunication solutions in the Dayton, Columbus, and Cincinnati, Ohio areas. Nebula Solutions is a Toshiba Platinum Dealer, which is the highest attainable certification level. Nebula Solutions supports all Toshiba telephone systems from the IPedge VoIP system all the way to Strata communication systems. At Nebula Solutions, our technicians are Toshiba certified and have an average of over 20 years of experience.

Call (888) 257-0955 today for all your telecommunication needs.

 

Future of Telecommunication and Internet of Things

For businesses, telecommunication is the primary driver. At present, roughly 3.2 billion people are in some way or the other connected to the Internet.

People share information amongst themselves in one form or the other by using the Internet. And with every passing day, that number is rising at a rocketing pace.

However, in the days to come, we are not likely to be alone in cyberspace.

Passive and active devices that have some computing and processing capabilities are going to be our companions in cyberspace and compete for space along with telecommunication. They will be communicating as well as sharing information just like us, but with more vigor and more perfection. They will get connected with each other in a complex manner to form a more vivid global mesh. In the days to come, the number of connected devices is likely to increase by a remarkable degree, making the competition between man and machines more intense in cyberspace.

Since the Internet is basically a global library and an unlimited resource for knowledge, the formats in which the information can be available is likely to increase tremendously.

Challenges to Telecommunication

In addition to telecommunication, video and audio formats, along with text are likely to increase in numbers. The concept of open Internet is likely to make way to a system wherein large information companies will control the cyber world. This is going to be a huge changeover, wherein, certain companies are going to decide what will be available on the Net and what will not be visible or usable. Moreover, they may even decide what the common people are supposed to do on the Net. That means the freedom of information that is there in the cyber world will no longer prevail.

These companies are going to utilize Internet as a premise to promote content marketing of their products and services. Since most VoIP telecommunication for individuals is free, advertisements may become the norm. They will block unwanted content, or content that they think will either do no good to them or have negative publicity for them. This is going to be huge transformation in the world of Internet in the days to come. Many sub-spaces may come into existence. Imagine a sub-space world where only automobiles are discussed, or discussions and interactions are limited to a geographical or political compulsions.

Moreover, with more and more people getting access to the Internet all over the world, the activity will increase and newer forms of telecommunication and information exchange will come into existence. More devices will be incorporated, more data formats will be invented and, nearly unlimited ways of processing and presenting information will be the norm.

With the decline in landlines, telecommunication over the Net is gaining momentum. Newer sectors of our daily lives are going to be governed by Internet and related web based technology. Starting with daily household activities like managing the electrical appliances through mobiles devices to controlling electronic accessories, everything will be done via the Internet. This will automatically raise our dependency on the Internet.

Other Forms of Communication

People will start expressing their opinions via Internet. The use of blogs will increase and so will the use of the websites of various kinds. The value of content and of the companies that manage content will increase.

Education will become more Internet-based. This will enable education to every person on Earth through distant education.

Even medical science will become more Internet-based. It will become possible to diagnose and treat people from remote places, with the help of remote sensing. Even complex surgeries will be possible via Internet-based technology.

In a nutshell, it will be the Internet that will play the most pivotal role in determining the type of life we will lead in the future. With the advent of cut throat technology, that change is already in the offing and the coming days are only going to see more influence of Internet based technology in our day to day life and in other aspects of our lives.

About Nebula Solutions

Nebula Solutions (originally Technology Convergence Group (TCG)) is a provider of business telecommunication solutions in the Dayton, Columbus, and Cincinnati, Ohio areas. Nebula Solutions is a Toshiba Platinum Dealer, which is the highest attainable certification level. Nebula Solutions supports all Toshiba telephone systems from the IPedge VoIP system all the way to Strata communication systems. At Nebula Solutions, our technicians are Toshiba certified and have an average of over 20 years of experience.

Call (888) 257-0955 today for all your telecommunication needs.

 

5 VOIP Tools For Communication System

The introduction of VoIP has not only revolutionized the realm of communication system, but has also paved the ways for invention of certain tools that have collectively or individually made our life easier.

Though VoIP delivers advanced technology to the customers, the values are not necessarily recognized by the users.

Today you can use a number of tools to enhance the utility of VoIP and understand the technical advantage it provides. There are a number of these tools. Let us discuss 5 of these:

Number Portability Tool

This is a unique facility that the VoIP based communication system has paved the way for, wherein the existing customers of a certain service provider are able to move on to a new carrier or service provider. This particular tool enables the users to input a certain number or a set of numbers to determine whether the users or their partners can port the number on their respective network. The porting tool also provides the users the ability to look into all the value added features that are provided, like SMS, E911 or CNAM or so on. The tool also provides the option of spot checking of the network. It also helps people to see if the network needs any additional work with the carrier partners.

Complete Information For Authorization

Most of the carriers today have porting numbers. However, a vast majority of them take care of requests from the users in an archaic way. The advent of VoIP has also introduced a special kind of tool, which handles the requests from the users to provide emails that carry the complete information.

Interactive Coverage Maps

This is another very significant advantage of the VoIP based communication system, wherein people are able to see for themselves in a transparent way, the area under the coverage of the service provider they have opted for. In most of the cases, this tool is an interactive one, so that the users are able to zoom in or zoom out, to adjust the map as per their respective requirements. Online APIs, like Google would allow people nowadays to create as well as embed a particular map of an area.

VoIP Security Tools For Communication System

There are some exclusive tools that have been introduced to guarantee that the VoIP based communication system runs simultaneously and that also without compromising with the safety and security of the data involved. Thus, these tools generally come out with the following features:

  • Exclusive firewalls for the use of VoIP based traffic
  • Ability to capture real-life footage of the VoIP events such as flow of calls and the signaling session allocation.
  • Introduction of scanners that are specially designed for checking network vulnerability
  • SIP based network scanners

These tools make sure that there is no pilferage of the data or cases of data sharing, without authorization.

Google Trends

This is another VoIP based communication system tool that helps users find things in and around a particular place. This comes as a bit of a relief for those who are in a place for the first time. The tool will provide people to find the lost keyword data and help them in enabling the local searches for free. This naturally makes the tool extremely effective. With the help of this tool people can easily enter a particular search item and filter by region and event quality or nature of item he is looking for.

About Nebula Solutions

Nebula Solutions (originally Technology Convergence Group (TCG)) is a provider of business telecommunication solutions in the Dayton, Columbus, and Cincinnati, Ohio areas. Nebula Solutions is a Toshiba Platinum Dealer, which is the highest attainable certification level. Nebula Solutions supports all Toshiba telephone systems from the IPedge VoIP system all the way to Strata communication systems. At Nebula Solutions, our technicians are Toshiba certified and have an average of over 20 years of experience.

Call (888) 257-0955 today for all your telecommunication needs.

 

5 Reasons Why Employees Dislike VOIP Phone

The entire world of telecommunications has been through a transformation after the introduction of VoIP Phone System. More and more companies, regardless of their scale and size, are opting for this new state-of-the-art communication technology. However, not everything is good in VoIP. In fact, there are some reasons which are more than enough to make you dislike VoIP.

Let us look at 5 of these reasons.

Limitations of Devices

VoIP has limitations in terms of usage depending upon the device the recipient is using. You can use the full features of the service only if equivalent equipment is used at both ends. Thus, a person who is calling from computer to one having a computer will have more options and advantages than the one who is calling from a computer to a phone.

Emergency & Power Outages

One of the objectives of VoIP is to completely do away with conventional PSTN system. Once this is done, and your VoIP phone system breaks down for some reason, there is no way you can make an emergency call.

Some service providers do provide a solution to this problem. However, it is a huge problem particularly if people do not have any mobile phone or for those who have entirely disconnected their conventional land line service.

Again, when there is a power outage, unless there is some kind of battery backup available, the entire set up can just go blind. A conventional PSTN line carries it’s own power and is not dependent upon external power requirements. Unlike that, VoIP does need external power. Whenever power goes off, the VoIP phone system also goes off. This is a huge handicap that has made some people raise a red flag at VoIP.

High Speed Internet Connection

To make sure that the full benefit of VoIP phone is enjoyed, availability of high speed and uninterrupted Internet connectivity is a must – something that is not always available in all places.

New Technology

Though it has been around for quite a few years, VoIP phone is still a comparatively newer technology. Hence some people feel it is still not that tried and true. One of the most prominent complaints against VoIP system has been that the calls that are made over a VoIP phone are always associated with a buzzing tone that plays in the background. At times there is also an echo that you can hear during a conversation.

Furthermore, since the technology is relatively new, there is still a lot of room for improvements. And, a number of issues that need to be plugged.

The qualitative quotient is definitely higher in VoIP phone. However, it also drives the prices, as more and more service providers look forward to win more customers and get more business. That is the reason when it comes to opting for a VoIP setup, a number of factors have to be taken into account – a fact that often leaves people confused.

Difference in Service

There are a number of companies that offer VoIP phone services with varied features and support systems. Hence, it is imperative that before opting for a system, you need to understand the details of the terms and conditions that are offered. At times, all these factors become highly confusing. This forces businesses to opt for a service that does not meet their exact requirements. This might make some people avoid VoIP completely for the fear of being misguided.

At Nebula Solutions, we understand all the features and we can ensure those are matched with your requirements exactly. As a long time service provider, we can help you gain the knowledge and capability to use VoIP phone to the max and utilize it’s features to your advantage.  Call (888) 257-0955 today for all your telecom needs.

 

5 VoIP Features For Your Business

We all use VoIP, but are we aware what VoIP features are important for daily use?

Every sphere of our lives is undergoing technical advancements. Voice over Internet Protocol (VoIP) has brought about a change in the traditional Public Switched Telephone network (PSTN). This is seen as a welcome change by small businesses and large companies alike as VoIP is certainly more cost effective than PSTN. Apart from this, it also offers a large number of features that is not possible in the legacy PSTN systems. With VoIP, you move a step forward towards Unified Communications or UC, which is going to be the buzzword for businesses in near future.

5 features that are the highlights of VoIP for any business are discussed below:

#1 Auto Attendant

With this exclusive VoIP feature, you can have an electronic receptionist! Yes, a hidden gem of VoIP services, auto attendant acts as virtual assistant. It automatically performs the function of a telephone operator. You will be allowed to set a menu which will guide your callers to choose an extension that they want. They can select from a variety of options like business hours, directions, departments, extensions or any prerecorded messages. Just set the auto attendant and get your calls answered 24/7. Even your best receptionist wouldn’t have been available for 24 hours a day!

#2 Find Me Follow Me

‘Find Me Follow Me’ is another of VoIP features that is a call forwarding service. With it, you can forward your incoming calls to any other number where you are available including your cell phone. Users are allowed to route to several numbers so that their clients are always able to reach them when they want. ‘Presence’ is a feature that makes it possible for routing calls to an individual. A caller can also leave a voicemail if they are unable to reach through call forwarding.

Important messages are thus always accessible by the business associates. Businesses have to often collaborate with foreign business associates and they may not always call during office hours. This is when such services come handy.

#3 Call Recording

In businesses, you may have to record calls for various purpose including security and legal requirements. This feature is not available in any PSTN system. Even if they are available, they are cumbersome and expensive, and would need additional hardware. Many times, you have initiate and stop the recording. With one more of VoIP features, recording calls is easy and does not need any additional hardware. Remember, VoIP works on a computer network. And, that network already has all the hardware needed. Just a simple software switch will instruct the VoIP system to record calls. In addition, since the recorded calls are also data files, you can email them and process them any way you want.

#4 DND

DND or Do Not Disturb allows you to do just what the name suggests. It leaves you undisturbed when you want. Once you turn it on, you can easily block incoming calls to your number. When you are attending any conferences, seminars, or, meetings, you can easily stop unwanted calls from disturbing you. It allows you to program it in such way that while you are not attending the call, you can forward them to voice mail or any other destination. That way you don’t lose anything.

#5 Click-to-Call Me

If you want your potential customer to call you directly from your website or emails, ‘Click to Call Me’ is the best way VoIP can help you. This feature allows you to set a number on your website or as part of your signature. Your customers will click on the number provided by you and dial their own number. With this, both the customer phone and your business phone will ring that will enable the customer to connect with you with just a click!

Apart from these exclusive VoIP features, you will also get many other features that make your business look professional and customer oriented. Check out these and other features in the VoIP system we provide.

About Nebula Solutions

Nebula Solutions (originally Technology Convergence Group (TCG)) is a provider of business telecommunication solutions in the Dayton, Columbus, and Cincinnati, Ohio areas. Nebula Solutions is a Toshiba Platinum Dealer, which is the highest attainable certification level. Nebula Solutions supports all Toshiba telephone systems from the IPedge VoIP system all the way to Strata communication systems. At Nebula Solutions, our technicians are Toshiba certified and have an average of over 20 years of experience.

Call (888) 257-0955 today for all your telecommunication needs.

 

Why Do Some Countries Block VOIP Calls?

When VoIP has so much to offer to its users, there are countries that block VoIP calls. In countries like Oman, Belize, UAE, usage of VoIP for making phone calls is blocked. In some of these places, the local government has taken the authority in their hands to decide how it’s citizens and, people residing, there shall use the Internet. Different countries have different reasons behind their decision to block VoIP. Irrespective of the cause, normal users often are not able to reap the benefits of using VoIP communications.

Common Reason To Block VoIP Calls

Many Middle East countries claim that they have to block VoIP calls which are against their values. They state that the content of the sites disrespects the values of Islam. Now, the question is blocking certain websites is fine, but why block VoIP calls?

When people can access VoIP, they can make calls and send instant messages at much cheaper rates. Especially, making international calls from these connections will make calling much cheaper. However, irrespective of the obvious advantages, these countries have blocked services of VoIP. One cause behind it could be the drop of revenue for the state-owned telecom companies!

Many of these countries that block VoIP calls have a monopoly over telecommunications and Internet services. Now, if they allow VoIP, it is natural that the total revenue earned by them from the telecom sector, especially from overseas calls, will drop drastically.

Thus, it is quite clear that in many countries like Dubai, where the density of foreign workers is high, allowing VoIP calls will reduce the revenue of state-owned telecom companies. This story is common in almost all other middle-eastern nations like Kuwait, Oman, Qatar, Syria and others are following the same principle.

Let’s look at countries in other continents that block VoIP calls and the reasons behind it:

Panama

Among all, Panama was the first country to block VoIP calls and communications in 2002. The government commanded that every ISP in the country must block 24 UDP ports that are needed for IP telephony. However, in 2004, the government changed its policy and decided to introduce a tax of 12% on calls. This includes calls made through VoIP.

Belize

In Belize you will not be allowed to use VoIP, neither will you be permitted to use free messaging. You cannot use free messengers like MSN Messenger, Google Talk, and Yahoo! IMs are also blocked as they allow free chatting and messaging.

Guyana

The main reason behind VoIP being blocked in Guyana and other Caribbean countries is a reduction of revenue of the government-owned telecom companies. GT&T is the premier Telephone Company of Guyana, and they have made all calls from IP telephony illegal as it has reduced the revenue of the government.

India

Although VoIP is currently available in India, it is expected it will be blocked soon. This is mainly because of terrorist threats. The government has asked for a plan to be submitted to them for accessing communications. The plan expects stgrict security measures and the ability of the givernment to monitor all calls. Those companies that do not comply with the government rules will be banned from operating within the country.

Even countries like Paraguay, Pakistan are also found to block VoIP services with more or less same reason as other countries.

Thus, different countries cite different reasons behind blocking VoIP. It is true that with this service international calls cost lot lesser, but it is not profitable for government owned companies. Moreover, there are certain countries where VoIP usage can lead to a breach in security. These countries need to ensure that the security of their nation is not compromised. There are high chances of VoIP system being hacked and it is not good for security. Thus, they put a restriction on usage of VoIP. However, in near future, if the security of these connections is increased and government changes their rules, people can use it from every country.

About Nebula Solutions

Nebula Solutions (originally Technology Convergence Group (TCG)) is a provider of business telecommunication solutions in the Dayton, Columbus, and Cincinnati, Ohio areas. Nebula Solutions is a Toshiba Platinum Dealer, which is the highest attainable certification level. Nebula Solutions supports all Toshiba telephone systems from the IPedge VoIP system all the way to Strata communication systems. At Nebula Solutions, our technicians are Toshiba certified and have an average of over 20 years of experience.

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