Success or failure of a business, to a greater extent, depends on the type of communication that it maintains. Communication within the company facilitates information and knowledge sharing among the workers, which helps everyone to stay on the same page. On the other front it helps a business keep in touch with customers, vendors and other business associates.
Unified communications is the new technology which facilitates integration of all the communication services on a common platform. Traditional telephone systems are being fast replaced by the latest unified communications systems and you will not have to rely on your old telephone system when it comes to enterprise communication. In a modern workplace, employees communicate using a variety of devices and technologies like text, email, phone, video conferencing and instant messages. In order to achieve all the communication goals you will need to maintain an efficient and effective communication both within and outside your organization.
Unified communications is a holistic solution that facilitates the integration of video, voice as well as data into one communication system. This is a unique service that helps to stay in touch with anyone at any point of time. It bundles all the communication tools like video conferencing, instant messaging, text messaging and presence into a single service. Thus, when your employees are working from home, they can still participate in the video conferences, receive voicemails and check whether their colleagues are available at their desks for taking calls or not.
Traditional phone systems have certain limitations when it comes to delivering on the modern communication needs of enterprises. For instance, analytic data pertaining to customer calls cannot be accessed while using traditional phones. However, if you are switching to the unified communications then you will be able to know exactly how much time a customer had to wait for getting their calls transferred or the number of customer who just hung up. Other limitations of traditional phones include greater downtime and limited scalability.
5 Ways Unified Communications can Improve Employee Productivity
As Unified Communications include all the tools on one platform, it has a direct effect on the productivity of your employees. Here is the list of 5 features that can enhance the productivity of your employees.
#1 Voice Messaging: Switching to the unified communications will help your employees to record, retrieve, relay and even forward the email messages and voicemail from one common place. This will helps them to access the messages and solve problems, irrespective of whether they are in the office or working from home.
#2 Dynamic Extension: Your employees can now sync their desk phone, home phone, remote phone and even their mobiles with the phone transfer and message waiting features. Dynamic extension gives a great edge to the callers who would be able to reach the executives of your company, irrespective of their location. Your employees too will be able to connect to the clients and co-workers without worrying about their location.
#3 Video Conferencing: Desk-to-desk video conferencing is the biggest benefit of using Unified Communications as it facilitates real time access to data for better collaboration with customers or co-workers.
#4 Teleworking: Productivity of your employees will not be hampered due to delays or absence. They will be able to use features like conferencing, voicemail and other features while working from their homes.
#5 Hotdesking: Your employees will not only be able to share their phone numbers but also relocate temporarily to other workstation. They do not even have give up their phone numbers or personal identity while shifting to other workstation.
About Nebula Solutions
Nebula Solutions (originally Technology Convergence Group (TCG)) is a provider of business telecommunication solutions in the Dayton, Columbus, and Cincinnati, Ohio areas. Nebula Solutions is a Toshiba Platinum Dealer, which is the highest attainable certification level. Nebula Solutions supports all Toshiba telephone systems from the IPedge VoIP system all the way to Strata communication systems. At Nebula Solutions, our technicians are Toshiba certified and have an average of over 20 years of experience.
Call (888) 257-0955 today for all your telecommunication needs.