CIX 670 Telephone Systems

Telephone Systems

Start Small With the Strata CIX670 and Build Out Your System as Your Business Demands It All the benefits of traditional business telephone systems on a converged IP platform.

The Strata CIX670 phone system unifies and coordinates all your telephone communications, giving you capabilities today and the ability to build out your system for even more as you find it necessary. Expand to 560 telephones, adding more by networking multiple systems. Share important information and functions between your main office, branch offices, and remote locations. Use remote telephone connectivity anywhere you work with cost-efficiency. Get a full line of integrated wireless and cordless telephones. Use Stratagy’s voice processing capabilities which include Voice Mail, Auto Attendant, Automated Speech Recognition Recognition (ASR), Unified Messaging, Text-to-Speech (TTS), and Interactive Voice Response (IVR) capabilities. Answer customer calls with efficiency using ACD/MIS call center features.

Configure How You Want the Strata CIX670 to Be Now While Enjoying Flexibility and Growth For Later

Strata CIX670 has the configuration flexibility to expand as your needs grow. Supports a complete line of Toshiba IP and digital telephones, analog telephones, as well as digital and analog Public Switched Telephone Network (PSTN) interfaces, and Strata-Net multi-system networking interfaces. Strata CIX670 can be configured to include any combination of the above devices working together. Start small and grow using the the Strata CIX’s modular architecture, enabling you to add new capabilities and greater capacity. Ability to use IP telephony or legacy equipment migrated from other systems.

Customize Built-In Features and Create New Ones

Every business is different and needs different features from its telephone systems. Fortunately, the Strata CIX phone system allows users to develop a solution based on their needs by creating new features and modifying existing ones. Makes changes in hours and days versus months or years, or having to wait for the next release of software. Modify and create features like CIX call processing as well as blended features like voice mail and CTI applications that work between all system applications. System can be tailored beyond standard options and basic programmable features using Toshiba’s FeatureFlex™ adaptability tool and the integrated Media Application Server.

Beyond the Standard Features

The Strata Media Application Server connects to the Strata CIX via IP and uses FeatureFlex’s adaptability tool to host a variety of applications integrated within one platform. The Applications include:

  • Automated Speech Recognition (ASR)
  • Unified Messaging and Voice Mail Text-to-Speech (TTS)
  • Auto Attendant and Interactive Voice Response (IVR)
  • 3rd party CTI applications Automatic Call Distribution (ACD) and ACD Reporting Browser-based system administration an intuitive interface matching the way your employees use the phone An easy-to-read display featuring simple instructions and voice mail controls on the telephone’s LCD screen. Programmable buttons to make your most frequently used calling features easier to access.

Specify How Your Telephone Systems Will Be Built

Businesses differ in needs, processes, and employees so why shouldn’t they differ in telephone systems? The Strata CIX 670 and other Toshiba Strata phone systems are designed to be built to your specifications. Choose from a full line of digital and IP telephone models, 8, 10, and 20 programmable button speakerphones, small or large LCD. A 20-button add-on module, a 60-button DSS console, and the Strata Attendant Console is available for answer positions and high-volume call environments. Wireless telephones, SoftIPT softphones for laptop PCs and PDAs, and 900 MHz digital cordless phones to give you the mobility you need.

Wireless Telephones, Softphones, and Digital Cordless Phones Add Mobility to the Strata CIX670 System

Most businesses today are taking advantage of the mobility available with technology and extending their work from the corporate office to home offices, start-up locations, branch offices and on-site customer locales. The Strata CIX670 phone system includes digital cordless phones, softphones, and wireless telephones connected via your wireless local area network (WLAN) to help coordinate your communications wherever you work by: Providing one integrated system for all your office locations by networking multiple Strata CIX systems. Roaming anywhere your WLAN will go while maintaining crucial voice and data functions Sharing capabilities like centralized attendant services, a single voice mail system, simplified internal extension dialing, and unified call center operations company-wide. Saving money by avoiding expensive long-distance charges on calls between various locations. Making a long-distance call a local call by getting off the network when needed.

Toshiba’s cordless digital telephones specifically:

Give phone functionality a new meaning, with features like desk telephone extension numbers, Caller ID, call forwarding, multi-line access, and options to switch between your cordless and digital desk telephones during a call. Protect your phone’s frequency range, delivering maximum security.

Back to On-Location: Your Company Call Center

Your call center doesn’t have to be complex to be powerful. Strata’s Automatic Call Distribution (ACD) features make it easy to simplify call center operations, while increasing customer satisfaction. Effectively allocate inbound calls among your call-handling agents. Here are the invaluable features that help you do just that:

Advanced Call Routing directs calls based on Caller ID, account numbers, balanced call count, private lists, agent priority, preferred agent treatment, time-of-day, day-of-week, day-of-year, and user-entered data. Priority Queuing allows you to answer higher priority calls sooner. Skills-Based Routing relays calls to the right person to handle the call. Agent Priority Routing gives you the opportunity to expand your agent pool when caller traffic increases. Multiple Group Agent Log-in provides call coverage between groups and tiered service levels.

IVR Voice Assistant gathers and validates caller input, triggers responses, notifies agents when the queue gets overloaded with calls, and provides many creative application opportunities.

Intelligent Announcements play pre-recorded messages and inform holding callers of their place in the queue or estimated time before answer, and offers alternative actions like going to voice mail or asking callers to try back later.

Call Center reports helps you analyze agent performance, call center group activity, and system status, in addition to forecasting future call center staffing requirements by analyzing call volume patterns.

Profit Quickly and Continually

By getting the Strata CIX670, you can improve communications and your bottom line. The Strata CIX670 works to bring down your costs and increase your profitability by: Looking at incoming and outgoing call patterns to make stronger management decisions and simplify client billing. Restricting access to long-distance calls. Connecting easily to high-speed digital services. Using Voice over IP technology, which eliminates many long-distance charges. Routing your outgoing calls over the least costly trunk line or long-distance carrier.