Switching to VoIP: What You Need to Know

Transitioning to new business systems always comes with its own set of challenges. However, improving the way that your business runs provides benefits that far outweigh the negatives. Switching to Voice over IP, or VoIP, business communication services may seem like a no-brainer due to all the benefits it can provide. But some businesses are hesitant to make the transition because they are afraid of change.

We at Nebula Solutions would love to make your transition to VoIP as easy as possible. That’s why we’ve put together a list of things you should consider before switching your business telephone solutions to a VoIP solution:

  1. Start with a high-quality internet connection.

If you want to get the most out of your VoIP services, you will need a reliable and fast internet connection. Before you start looking at solutions or purchasing new phone systems, you’ll want to make sure that you’ve checked this very basic and important thing off your VoIP transition checklist.

  1. Consider your available bandwidth and call volume.

Another thing you will need to consider before making the switch to VoIP is your current and future data bandwidth and call volume needs. How many simultaneous talk sessions do you need to be able to have? Will you need a separate connection just for phone service? These are all things that your VoIP provider can help you better understand and determine before you transition.

  1. Get the right phone equipment for your business.

Think about how many phones you will need for your team and what your budget is. With this in mind, Nebula Solutions can help you find the VoIP phone systems that are right for your business.

  1. Make plans to train your employees to use the new system.

Another very important consideration before you transition to VoIP phone services is how you plan to train employees on the new system. It’s important to make sure that employees have access to the training and support they need before you go live with the new system. This will help make the transition to VoIP as smooth as possible. Again, Nebula Solutions can help here.

  1. Consider new ways you can take advantage of mobility.

To get the most out of your new VoIP services, you’ll need to consider all the ways that you can take advantage of the mobility that VoIP provides. Since VoIP phone systems can be used from anywhere with a data connection, this means that employees are able to work from virtually anywhere. Creating a more flexible work environment can help improve employee productivity.

VoIP Business Phone Solutions in Ohio

Need help making the switch to VoIP? Nebula Solutions is here to help you better understand your options. Our telecom experts will assist you in choosing the best business phone solutions for your company so that you can start enjoying the benefits of IP telephone systems. For more information, give us a call today: (888) 257-0955.

What are the Advantages of VoIP Telephony?

If you are considering switching to VoIP technology, then it’s wise to understand just what this type of service can do for your company. Here we outline several advantages of incorporating VoIP technology into your business operations.

1. VoIP is Adaptable to Fit Your Business Needs

It can be difficult to properly predict exactly how many phone lines you may need at your place of business over the course of a year or more, and when relying on a conventional telephone system, it’s important to estimate correctly so you don’t overspend, or under purchase equipment. With VoIP, this is not an issue. You can easily add or remove a line whenever you need to, ensuring that you always have the proper amount of line’s available for your business’ requirements.

2. VoIP Offers a Variety of Features

If you enjoy the features of a traditional phone system, you won’t be missing out on any of them when switching to VoIP. All features you relied on with a traditional system are also available through hosted VoIP systems, such as: call transfer, conference calling, call holding, auto-phone menus, and more!  By choosing VoIP, you can hold onto all your favorite features, while gaining a few more that will further benefit your business.

3. VoIP Is Easy to Install and Maintain

No matter what your technical knowledge, one big benefit of VoIP Phones is that they are very easy to install. You won’t need to rely on a professional technician to install wiring throughout your building; in fact, with VoIP, you can easily get your service up and running with little to no technical expertise. This type of software also enables you to quickly and easily add new users and offers a convenient web portal where the system’s configuration can easily be modified. The only thing you will need to configure VoIP is IP phones.

4. Send Faxes through VoIP

Another great feature of VoIP technology is that it supports virtual faxing or “IP faxing”. There’s no need for a fax machine; just simply send and receive faxes using the email account associated with a hosted VoIP system.

5. Employees’ Numbers Are Accessible Anywhere

If your business has employees who travel a lot, or are not “on sight” at all times, hosted VoIP systems are extremely advantageous. With a hosted VoIP system, users can access a portal, which allows them to reconfigure the system to meet their needs. Since the system features cloud-hosted telephony, calls can be redirected to essentially anywhere in the world!

6. You’ll Save Money with VoIP

With traditional systems, setup is intrusive and complicated, and any needed repairs can become quite costly depending on the configuration. With VoIP, setup is minimal, which lowers installation costs considerably. And, each VoIP call itself costs less than calls made through conventional telephone systems; this can really add up in savings if your business makes a lot of international calls.

Considering VoIP for Your Business? Give Nebula a Call Today!

Now that you’ve discovered the numerous advantages a VoIP system can provide to your business, it just makes sense to switch to VoIP. At Nebula Solutions, we are a leading provider of telecommunications and can help you navigate through the world of VoIP to help you get the best system to fit your business’ (and your budget’s) needs. If you’re in the Dayton area, or beyond, we can help! Call us today at (888) 257-0955.

Telecom 101: The Most Important Terms Explained

Most business owners know when they have a communication problem that they need to solve. However, they may start to get a little lost in the sea of telecommunication solutions when they start doing their research. If you do not have experience working with telecom providers then you may have a hard time understanding which solutions can help you solve your biggest challenges and how exactly they work.

Telecom companies use a lot of lingo and throw around terms that can be confusing to someone who is just starting their research on potential products and solutions for their business. That’s why we’ve taken some of the most important terms in the telecom industry and explained what each one is in language that’s easy to understand. By getting to know these terms, you can better arm yourself with the information you need to understand your options.

Telecom Terms Explained

Though this is by no means an exhaustive list of telecom terms, it should help you gain a better understanding of all the moving parts that help businesses better communicate on a daily basis:

4G: 4G is the fourth generation of mobile phone communication standards. This replaced 3G, allowing users to access the Internet as significantly faster speeds.

Ethernet: Ethernet is a system that connects equipment that is on local area networks.

File Transfer Protocol (FTP): File transfer protocol is the internet standard for transferring files between computers.

Internet Service Provider (ISP): An internet service provider is a company that provides users with access to the internet.

Internet Protocol (IP): Internet protocol is a set of rules used to govern format for data that is sent over the internet and other networks.

Local Area Network (LAN): A LAN is a group of computers and other devices that share a common wireless link and communication line to a server. A LAN will typically cover all computers and associated devices within a targeted geographic area like an office or commercial building. A LAN allows users to share common resources like network storage or printer access.

Telecommunications (Telecom): Telecommunications refer to the electronic exchange of information over significant distances. This is a broad term that incorporates a variety of technologies including the internet, telephones, satellites, radio, and television.

Unified Communications (UC): Unified communications is the integration of different communication tools that help people communicate, share ideas, and collaborate more efficiently. UC integrates the software that supports communication that takes place synchronously (in real-time like instant messaging) and asynchronously (at the user’s convenience like email). Ultimately, this helps make sure that the user has access to all of the communication tools from their device.

Voice Over Internet Protocol (VoIP): VoIP allows users to make phone calls over the internet, using a method called packet-switching. Packet-switching is the same method that’s used when you look at a webpage on the internet. Rather than maintaining a constant connection, it connects as needed to send and receive information, which means VoIP sends your calls over the least expensive and congested lines that are available. This results in a more efficient and affordable method of making calls.

Virtual Private Network (VPN): A VPN allows you to connect to the internet through a server that is run by a VPN provider. All of the data that travels between your device (desktop computer, laptop, smartphone, or tablet) and the VPN server is securely encrypted, allowing for additional privacy.

Wide Area Network (WAN): A WAN is a private telecommunications network that’s distributed geographically and connects multiple local area networks (LANs) through a router. It allows users within an organization to access applications, services, and other resources that are centrally located without having to install them in multiple locations.

WiFi or Wi-Fi: WiFi is short for wireless fidelity. Just like your mobile phone, a WiFi network uses radio waves to transmit information across the network. With a wireless adapter, you can establish a WiFi connection, which allows you to access the internet from your device.

Wireless Local Area Network (WLAN): A WLAN allows users to connect to local area networks (LANs) through a wireless connection.

Interested in a topic that we didn’t cover here? Be sure to check out our blog, which we update monthly with new articles on telecom topics to help you better understand the world of business communications and telecom solutions. If you are interested in which solutions might be right for you or just need help making sense of options, feel free to give us a call: (888) 257-0955.



IP Phone Systems Customization – Simple or Hard?

IP Phone Systems are part of new telecommunication technologies that are changing the world. Starting or carrying out business ventures has never been an easy task. They are marked by challenges and ups and downs. One of the most crucial aspects of running a business is whether to adopt a new emerging technology or stick to the tried and tested technologies. Adopting newer technologies has always been marked by stress and doubt.

Dont Be Afraid Of New Technologies

There are many businesses that abstain from adopting these newer technologies and prefer to stick to their older habits, as they are afraid to move out of their comfort zone. The problem with these companies is that eventually, these old technologies become obsolete. As and when that happens these companies suddenly wake up from their slumber, only to find that they are not able to cope with the new world order and the new technology that has gone miles ahead. As a result of this, it is these businesses that suffer. Hence, it is imperative that as and when new technologies emerge, they are accepted and customized in such a way that they fit the needs of the businesses.

Here is where the question of customization of the new technologies comes into play. Things are same with IP Phone Systems. It imperative that this technology is customized in a proper way so that it fits into your business in a seamless manner.

Customizing IP Phone Systems Is Easy

Customizing IP Phone Systems is not rocket science. However, it is not very easy either. In fact, the keyword to success when it comes to customization of IP Phone Systems lies in effective management, which is quite a bit of a challenge. This is more so because the world of technology is now on a bit of a roll with new technologies emerging every now and then, pushing even the newly developed technologies to the back seat. Hence, in this ever changing scenario it is imperative to offer managed and customized services to the customers, so much so that they can access even the most recent trends.

The main and the most important feature of IP Phone Systems is its instant capacity to take on a huge number of calls at the same time. Besides, it is also unparalleled when it comes to generating numerous reports that include traffic, quality of the service provided and the business generated. The end customers are then supported by a real-time billing mechanism. Now all these need to be customized in a proper way so that all these functionalities can be modified to suit the mode of business, which has adopted this technology. Managed or properly customize, VoIP service is thus significant for a proper and suitable functioning of the IP Phone Systems based network services, to ensure that the businesses can reap the benefit of this technology to the fullest.

Best Foot Forward

The best way to manage or customize the IP Phone Systems is by providing the managed switch partitioning solution. It helps service providers to manage the client base and offer them customized services. The switches are managed by specialized technical personnel who are equipped as well as trained to customize the technology in favor of business needs and make sure that the customers can have a credible solution to their queries and problems.

Thus, a customized IP Phone Systems technology makes it possible for the users to use the calls as per their needs. They can terminate the calls, videos and data over a solitary IP network. Likewise, on the other hand, businesses can manage and customize their VoIP setup to suit their business.

Hence, an effective customization of the IP Phone Systems system will result in a win-win situation for the service providers as well as the users and the businesses using them.

About Nebula Solutions

Nebula Solutions (originally Technology Convergence Group (TCG)) is a provider of business telecommunication solutions in the Dayton, Columbus, and Cincinnati, Ohio areas. Nebula Solutions is a Toshiba Platinum Dealer, which is the highest attainable certification level. Nebula Solutions supports all Toshiba telephone systems from the IPedge VoIP system all the way to Strata communication systems. At Nebula Solutions, our technicians are Toshiba certified and have an average of over 20 years of experience.

Call (888) 257-0955 today for all your telecommunication needs.

5 VOIP Tools For Communication System

The introduction of VoIP has not only revolutionized the realm of communication system, but has also paved the ways for invention of certain tools that have collectively or individually made our life easier.

Though VoIP delivers advanced technology to the customers, the values are not necessarily recognized by the users.

Today you can use a number of tools to enhance the utility of VoIP and understand the technical advantage it provides. There are a number of these tools. Let us discuss 5 of these:

Number Portability Tool

This is a unique facility that the VoIP based communication system has paved the way for, wherein the existing customers of a certain service provider are able to move on to a new carrier or service provider. This particular tool enables the users to input a certain number or a set of numbers to determine whether the users or their partners can port the number on their respective network. The porting tool also provides the users the ability to look into all the value added features that are provided, like SMS, E911 or CNAM or so on. The tool also provides the option of spot checking of the network. It also helps people to see if the network needs any additional work with the carrier partners.

Complete Information For Authorization

Most of the carriers today have porting numbers. However, a vast majority of them take care of requests from the users in an archaic way. The advent of VoIP has also introduced a special kind of tool, which handles the requests from the users to provide emails that carry the complete information.

Interactive Coverage Maps

This is another very significant advantage of the VoIP based communication system, wherein people are able to see for themselves in a transparent way, the area under the coverage of the service provider they have opted for. In most of the cases, this tool is an interactive one, so that the users are able to zoom in or zoom out, to adjust the map as per their respective requirements. Online APIs, like Google would allow people nowadays to create as well as embed a particular map of an area.

VoIP Security Tools For Communication System

There are some exclusive tools that have been introduced to guarantee that the VoIP based communication system runs simultaneously and that also without compromising with the safety and security of the data involved. Thus, these tools generally come out with the following features:

  • Exclusive firewalls for the use of VoIP based traffic
  • Ability to capture real-life footage of the VoIP events such as flow of calls and the signaling session allocation.
  • Introduction of scanners that are specially designed for checking network vulnerability
  • SIP based network scanners

These tools make sure that there is no pilferage of the data or cases of data sharing, without authorization.

Google Trends

This is another VoIP based communication system tool that helps users find things in and around a particular place. This comes as a bit of a relief for those who are in a place for the first time. The tool will provide people to find the lost keyword data and help them in enabling the local searches for free. This naturally makes the tool extremely effective. With the help of this tool people can easily enter a particular search item and filter by region and event quality or nature of item he is looking for.

About Nebula Solutions

Nebula Solutions (originally Technology Convergence Group (TCG)) is a provider of business telecommunication solutions in the Dayton, Columbus, and Cincinnati, Ohio areas. Nebula Solutions is a Toshiba Platinum Dealer, which is the highest attainable certification level. Nebula Solutions supports all Toshiba telephone systems from the IPedge VoIP system all the way to Strata communication systems. At Nebula Solutions, our technicians are Toshiba certified and have an average of over 20 years of experience.

Call (888) 257-0955 today for all your telecommunication needs.


5 Reasons Why Employees Dislike VOIP Phone

The entire world of telecommunications has been through a transformation after the introduction of VoIP Phone System. More and more companies, regardless of their scale and size, are opting for this new state-of-the-art communication technology. However, not everything is good in VoIP. In fact, there are some reasons which are more than enough to make you dislike VoIP.

Let us look at 5 of these reasons.

Limitations of Devices

VoIP has limitations in terms of usage depending upon the device the recipient is using. You can use the full features of the service only if equivalent equipment is used at both ends. Thus, a person who is calling from computer to one having a computer will have more options and advantages than the one who is calling from a computer to a phone.

Emergency & Power Outages

One of the objectives of VoIP is to completely do away with conventional PSTN system. Once this is done, and your VoIP phone system breaks down for some reason, there is no way you can make an emergency call.

Some service providers do provide a solution to this problem. However, it is a huge problem particularly if people do not have any mobile phone or for those who have entirely disconnected their conventional land line service.

Again, when there is a power outage, unless there is some kind of battery backup available, the entire set up can just go blind. A conventional PSTN line carries it’s own power and is not dependent upon external power requirements. Unlike that, VoIP does need external power. Whenever power goes off, the VoIP phone system also goes off. This is a huge handicap that has made some people raise a red flag at VoIP.

High Speed Internet Connection

To make sure that the full benefit of VoIP phone is enjoyed, availability of high speed and uninterrupted Internet connectivity is a must – something that is not always available in all places.

New Technology

Though it has been around for quite a few years, VoIP phone is still a comparatively newer technology. Hence some people feel it is still not that tried and true. One of the most prominent complaints against VoIP system has been that the calls that are made over a VoIP phone are always associated with a buzzing tone that plays in the background. At times there is also an echo that you can hear during a conversation.

Furthermore, since the technology is relatively new, there is still a lot of room for improvements. And, a number of issues that need to be plugged.

The qualitative quotient is definitely higher in VoIP phone. However, it also drives the prices, as more and more service providers look forward to win more customers and get more business. That is the reason when it comes to opting for a VoIP setup, a number of factors have to be taken into account – a fact that often leaves people confused.

Difference in Service

There are a number of companies that offer VoIP phone services with varied features and support systems. Hence, it is imperative that before opting for a system, you need to understand the details of the terms and conditions that are offered. At times, all these factors become highly confusing. This forces businesses to opt for a service that does not meet their exact requirements. This might make some people avoid VoIP completely for the fear of being misguided.

At Nebula Solutions, we understand all the features and we can ensure those are matched with your requirements exactly. As a long time service provider, we can help you gain the knowledge and capability to use VoIP phone to the max and utilize it’s features to your advantage.  Call (888) 257-0955 today for all your telecom needs.


5 VoIP Features For Your Business

We all use VoIP, but are we aware what VoIP features are important for daily use?

Every sphere of our lives is undergoing technical advancements. Voice over Internet Protocol (VoIP) has brought about a change in the traditional Public Switched Telephone network (PSTN). This is seen as a welcome change by small businesses and large companies alike as VoIP is certainly more cost effective than PSTN. Apart from this, it also offers a large number of features that is not possible in the legacy PSTN systems. With VoIP, you move a step forward towards Unified Communications or UC, which is going to be the buzzword for businesses in near future.

5 features that are the highlights of VoIP for any business are discussed below:

#1 Auto Attendant

With this exclusive VoIP feature, you can have an electronic receptionist! Yes, a hidden gem of VoIP services, auto attendant acts as virtual assistant. It automatically performs the function of a telephone operator. You will be allowed to set a menu which will guide your callers to choose an extension that they want. They can select from a variety of options like business hours, directions, departments, extensions or any prerecorded messages. Just set the auto attendant and get your calls answered 24/7. Even your best receptionist wouldn’t have been available for 24 hours a day!

#2 Find Me Follow Me

‘Find Me Follow Me’ is another of VoIP features that is a call forwarding service. With it, you can forward your incoming calls to any other number where you are available including your cell phone. Users are allowed to route to several numbers so that their clients are always able to reach them when they want. ‘Presence’ is a feature that makes it possible for routing calls to an individual. A caller can also leave a voicemail if they are unable to reach through call forwarding.

Important messages are thus always accessible by the business associates. Businesses have to often collaborate with foreign business associates and they may not always call during office hours. This is when such services come handy.

#3 Call Recording

In businesses, you may have to record calls for various purpose including security and legal requirements. This feature is not available in any PSTN system. Even if they are available, they are cumbersome and expensive, and would need additional hardware. Many times, you have initiate and stop the recording. With one more of VoIP features, recording calls is easy and does not need any additional hardware. Remember, VoIP works on a computer network. And, that network already has all the hardware needed. Just a simple software switch will instruct the VoIP system to record calls. In addition, since the recorded calls are also data files, you can email them and process them any way you want.

#4 DND

DND or Do Not Disturb allows you to do just what the name suggests. It leaves you undisturbed when you want. Once you turn it on, you can easily block incoming calls to your number. When you are attending any conferences, seminars, or, meetings, you can easily stop unwanted calls from disturbing you. It allows you to program it in such way that while you are not attending the call, you can forward them to voice mail or any other destination. That way you don’t lose anything.

#5 Click-to-Call Me

If you want your potential customer to call you directly from your website or emails, ‘Click to Call Me’ is the best way VoIP can help you. This feature allows you to set a number on your website or as part of your signature. Your customers will click on the number provided by you and dial their own number. With this, both the customer phone and your business phone will ring that will enable the customer to connect with you with just a click!

Apart from these exclusive VoIP features, you will also get many other features that make your business look professional and customer oriented. Check out these and other features in the VoIP system we provide.

About Nebula Solutions

Nebula Solutions (originally Technology Convergence Group (TCG)) is a provider of business telecommunication solutions in the Dayton, Columbus, and Cincinnati, Ohio areas. Nebula Solutions is a Toshiba Platinum Dealer, which is the highest attainable certification level. Nebula Solutions supports all Toshiba telephone systems from the IPedge VoIP system all the way to Strata communication systems. At Nebula Solutions, our technicians are Toshiba certified and have an average of over 20 years of experience.

Call (888) 257-0955 today for all your telecommunication needs.


Why Do Some Countries Block VOIP Calls?

When VoIP has so much to offer to its users, there are countries that block VoIP calls. In countries like Oman, Belize, UAE, usage of VoIP for making phone calls is blocked. In some of these places, the local government has taken the authority in their hands to decide how it’s citizens and, people residing, there shall use the Internet. Different countries have different reasons behind their decision to block VoIP. Irrespective of the cause, normal users often are not able to reap the benefits of using VoIP communications.

Common Reason To Block VoIP Calls

Many Middle East countries claim that they have to block VoIP calls which are against their values. They state that the content of the sites disrespects the values of Islam. Now, the question is blocking certain websites is fine, but why block VoIP calls?

When people can access VoIP, they can make calls and send instant messages at much cheaper rates. Especially, making international calls from these connections will make calling much cheaper. However, irrespective of the obvious advantages, these countries have blocked services of VoIP. One cause behind it could be the drop of revenue for the state-owned telecom companies!

Many of these countries that block VoIP calls have a monopoly over telecommunications and Internet services. Now, if they allow VoIP, it is natural that the total revenue earned by them from the telecom sector, especially from overseas calls, will drop drastically.

Thus, it is quite clear that in many countries like Dubai, where the density of foreign workers is high, allowing VoIP calls will reduce the revenue of state-owned telecom companies. This story is common in almost all other middle-eastern nations like Kuwait, Oman, Qatar, Syria and others are following the same principle.

Let’s look at countries in other continents that block VoIP calls and the reasons behind it:


Among all, Panama was the first country to block VoIP calls and communications in 2002. The government commanded that every ISP in the country must block 24 UDP ports that are needed for IP telephony. However, in 2004, the government changed its policy and decided to introduce a tax of 12% on calls. This includes calls made through VoIP.


In Belize you will not be allowed to use VoIP, neither will you be permitted to use free messaging. You cannot use free messengers like MSN Messenger, Google Talk, and Yahoo! IMs are also blocked as they allow free chatting and messaging.


The main reason behind VoIP being blocked in Guyana and other Caribbean countries is a reduction of revenue of the government-owned telecom companies. GT&T is the premier Telephone Company of Guyana, and they have made all calls from IP telephony illegal as it has reduced the revenue of the government.


Although VoIP is currently available in India, it is expected it will be blocked soon. This is mainly because of terrorist threats. The government has asked for a plan to be submitted to them for accessing communications. The plan expects stgrict security measures and the ability of the givernment to monitor all calls. Those companies that do not comply with the government rules will be banned from operating within the country.

Even countries like Paraguay, Pakistan are also found to block VoIP services with more or less same reason as other countries.

Thus, different countries cite different reasons behind blocking VoIP. It is true that with this service international calls cost lot lesser, but it is not profitable for government owned companies. Moreover, there are certain countries where VoIP usage can lead to a breach in security. These countries need to ensure that the security of their nation is not compromised. There are high chances of VoIP system being hacked and it is not good for security. Thus, they put a restriction on usage of VoIP. However, in near future, if the security of these connections is increased and government changes their rules, people can use it from every country.

About Nebula Solutions

Nebula Solutions (originally Technology Convergence Group (TCG)) is a provider of business telecommunication solutions in the Dayton, Columbus, and Cincinnati, Ohio areas. Nebula Solutions is a Toshiba Platinum Dealer, which is the highest attainable certification level. Nebula Solutions supports all Toshiba telephone systems from the IPedge VoIP system all the way to Strata communication systems. At Nebula Solutions, our technicians are Toshiba certified and have an average of over 20 years of experience.

Call (888) 257-0955 today for all your telecommunication needs.


4 VoIP Enhancements

VoIP EnhancementsWith the arrival of Voice over Internet Protocol (VoIP), communication network has undergone an absolute transformation in terms of technology, efficacy and usability. In addition, the overall cost of communication has also drastically come down. Such was the impact of this new technology that every business house, including smaller ones, vied for this new technology over the conventional communication over phone. Businesses as well as consumers were absolutely intrigued by the uniqueness of this new technology and frankly speaking, it was the introduction of VoIP technology that impacted the introduction of the concept of business process outsourcing to a great extent. The business fraternity found an array of productivity enhancements in VoIP and this has made the lives of the end users and the employees easier and more efficient, which has subsequently influenced the productivity in a positive way as well.

Here are the 4 VoIP enhancements that have made it such an appealing choice for the business fraternity.

Mobile Access

This is one of the most innovative VoIP enhancements that has made the technology so much adored and acceptable to clients today. This particular productivity enhancement feature helps the end users to access office phone system in a number of ways while they are on move. This gives them the option of using a mobile app or a softphone that is hooked up with a laptop, and checking voicemails, send and receive calls, and even set an out-of-the-office greeting. If the regional or international offices of a company are connected to the VoIP system of the company, it is possible to get connected with the office with the help of a handset. This technology is particularly convenient for professionals who are constantly travelling, and for the companies which have a mobile workforce or a large number of workers working from home.

Outbound SIP Call with Call Agent Mode

Call Agent Mode (CAM) is one of VoIP enhancements that allows dynamic switching of the media streams on or off the CSP RTP channels, with a negligible amount of SIP messages.

Before the advent of this new feature, the CSP used to support the bearer on or off switching of the Call Agent Mode for only inbound calls. The CSP is designed to hook up the inbound leg of a SIP call with a TDM network or with a DSP media service.

This functionality provides the caller the unique option of connecting to an operator in a particular PSTN network. Besides, it also supports the application of DSP services like playing recorded announcements to the inbound leg of the call.

Option of Sending and Receiving SIP Signals using the Same Port

Before the advent of VoIP enhancements, CSP used to receive the inbound SIP signals on a particular User Datagram Protocol (UDP) port. Generally, it was port 5060 by default. It was not possible to change the receiving port at run time.

All the outbound SIP signals used to be sent out on a specific UDP port that was allocated by the CSP at the time of configuring the SIP. The port that was used for handling the outbound SIP signalling from the CSP generally remained constant till SIP was deconfigured.

However, with the introduction of this additional feature as part of VoIP enhancements, the CSP is now capable of sending as well as receiving SIP signals by using the same port as per the configuration set by the host.

Read and Write Access to Contact Header

With the introduction of this feature as part of VoIP enhancements, it is now possible to read as well as write certain fields like Contact Display Name, Contact Parameters, and Contact Username, in the contact header. This gives you the ability to fine tune your contacts to your liking.

About Nebula Solutions

Nebula Solutions (originally Technology Convergence Group (TCG)) is a provider of business telecommunication solutions in the Dayton, Columbus, and Cincinnati, Ohio areas. Nebula Solutions is a Toshiba Platinum Dealer, which is the highest attainable certification level. Nebula Solutions supports all Toshiba telephone systems from the IPedge VoIP system all the way to Strata communication systems. At Nebula Solutions, our technicians are Toshiba certified and have an average of over 20 years of experience.

Call (888) 257-0955 today for all your telecommunication needs.


Unified Communications Adds Value To Your Business

Unified Communications Value AdditionOver the last few years, Unified Communications has evolved into a reliable enterprise communication solution. Companies that were using VoIP started to look for a solution that would help them to integrate all their communication applications and tools on a single platform – Unified Communications was the solution that they had been searching for. The term Unified Communications was coined by Art Rosenberg while defining the technology that rerouted data and messages for facilitating their quick delivery to recipients. Over the last decade, Unified Communications has turned out to be a reliable solution that enterprises use for sharing messages across different platforms on a real time basis. Now if you too are contemplating a move to adopt Unified Communications then here are 5 good reasons to do it without any further delay.

5 reasons why Unified Communications can add value to your business:

1. Unified Communications Improves Productivity

The cut-throat competition in the market is putting immense pressure on companies to outperform in order to sustain the market. Now, a company will be able to function at a quick pace only if it has speedy access to data and information to boost knowledge and decision making process. Unified Communications has the power to address all the challenges by connecting the people in multiple efficient ways. The biggest advantage of Unified Communications is that it can effectively cut down overlapping work while bringing down errors. It facilitates innovation and enhances service levels that result out of speedy development cycles. Unified Communications technology has to be used in a very wise manner where strategies need to be developed to tackle devices, systems and a variety of operating platforms.

Unified Communications is extremely effective in bringing all the tools and applications on a common platform and facilitating streamlining of information delivery while making access to information extremely simple. Usual delays that one encountered because of the old PSTN or PBX circuits are completely eliminated when an organization is backed by a robust communication system like Unified Communications.

(2) One Inbox For All Messaging Needs

The unified messaging feature offered by Unified Communications takes care of all the messaging needs of the users. Here all the messages can be managed and maintained by the administrators and it allows users to communicate on a real time basis from any device of their choice. For instance, a voicemail and email would be delivered to a single inbox of the user, which makes it extremely convenient for the user to maintain as well as communicate.

(3) Huge Cost Savings

This is probably the biggest driving force behind organizations opting for the Unified Communications. Streamlining of all the communication on a single platform facilitates the integration and consolidation of communication tools and applications, which use a common server. The company will have to work with only a few servers, thereby saving a lot of money. Organizations will be able to save more money that can be used for other core business operations.

(4) Mobility

As far as mobility is concerned, there is no other technology in the world that can compete with Unified Communications. Any type of communication can be accessed by using the Unified Communications messaging platform. Voice, email and all other forms of communication can be accessed from a browser or the phone. Users will have to log in to the centralized Unified Communications communication system to access their messages.

(5) Efficient Communication

The users are able to access all the communication with the help of a common log in and they can even manage, share or forward using any appropriate communication channel.

About Nebula Solutions

Nebula Solutions (originally Technology Convergence Group (TCG)) is a provider of business telecommunication solutions in the Dayton, Columbus, and Cincinnati, Ohio areas. Nebula Solutions is a Toshiba Platinum Dealer, which is the highest attainable certification level. Nebula Solutions supports all Toshiba telephone systems from the IPedge VoIP system all the way to Strata communication systems. At Nebula Solutions, our technicians are Toshiba certified and have an average of over 20 years of experience.

Call (888) 257-0955 today for all your telecommunication needs.