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What are the Advantages of VoIP Telephony?

If you are considering switching to VoIP technology, then it’s wise to understand just what this type of service can do for your company. Here we outline several advantages of incorporating VoIP technology into your business operations.

1. VoIP is Adaptable to Fit Your Business Needs

It can be difficult to properly predict exactly how many phone lines you may need at your place of business over the course of a year or more, and when relying on a conventional telephone system, it’s important to estimate correctly so you don’t overspend, or under purchase equipment. With VoIP, this is not an issue. You can easily add or remove a line whenever you need to, ensuring that you always have the proper amount of line’s available for your business’ requirements.

2. VoIP Offers a Variety of Features

If you enjoy the features of a traditional phone system, you won’t be missing out on any of them when switching to VoIP. All features you relied on with a traditional system are also available through hosted VoIP systems, such as: call transfer, conference calling, call holding, auto-phone menus, and more!  By choosing VoIP, you can hold onto all your favorite features, while gaining a few more that will further benefit your business.

3. VoIP Is Easy to Install and Maintain

No matter what your technical knowledge, one big benefit of VoIP Phones is that they are very easy to install. You won’t need to rely on a professional technician to install wiring throughout your building; in fact, with VoIP, you can easily get your service up and running with little to no technical expertise. This type of software also enables you to quickly and easily add new users and offers a convenient web portal where the system’s configuration can easily be modified. The only thing you will need to configure VoIP is IP phones.

4. Send Faxes through VoIP

Another great feature of VoIP technology is that it supports virtual faxing or “IP faxing”. There’s no need for a fax machine; just simply send and receive faxes using the email account associated with a hosted VoIP system.

5. Employees’ Numbers Are Accessible Anywhere

If your business has employees who travel a lot, or are not “on sight” at all times, hosted VoIP systems are extremely advantageous. With a hosted VoIP system, users can access a portal, which allows them to reconfigure the system to meet their needs. Since the system features cloud-hosted telephony, calls can be redirected to essentially anywhere in the world!

6. You’ll Save Money with VoIP

With traditional systems, setup is intrusive and complicated, and any needed repairs can become quite costly depending on the configuration. With VoIP, setup is minimal, which lowers installation costs considerably. And, each VoIP call itself costs less than calls made through conventional telephone systems; this can really add up in savings if your business makes a lot of international calls.

Considering VoIP for Your Business? Give Nebula a Call Today!

Now that you’ve discovered the numerous advantages a VoIP system can provide to your business, it just makes sense to switch to VoIP. At Nebula Solutions, we are a leading provider of telecommunications and can help you navigate through the world of VoIP to help you get the best system to fit your business’ (and your budget’s) needs. If you’re in the Dayton area, or beyond, we can help! Call us today at (888) 257-0955.

Telecom 201: Understanding Business Communication Technology

Telecommunication is an important tool for all businesses to understand as it allows effective communication between customers and companies as well within the company itself. Whether it is from mobile networking, teleconference, or even through smartphones, telecommunication plays a vital role in business technology. If you own a business or are responsible for business communications, then understanding telecommunications is a smart idea.

Why Business Communication Matters

Team Wide Collaboration and Customer Service

The telephone system you have is a crucial part of both a customer service strategy as well as an interdepartmental relationship strategy. With proper call management techniques in place, it is simple to handle incoming queries quickly, and efficiently, no matter if it is an external or internal interaction.

With good business communication strategies, and proper telecom services, it is simple to reroute calls as needed, and allow the caller themselves to help navigate to the correct department. For example, your business telecom system could offer the caller the option of choosing which department (or employee) they would like to reach by having a menu option available (ie: “Press 1 for All Sales Questions”). Another method for using your telecom system for excellent customer service is to add additional features, such as personalized hold music and unique teleconference options.

Within the business itself, proper telecommunications can make or break a business. Not only does telecom improve the collaboration of employees within an office building, but it helps keep those who are not at a physical site—such as traveling on business or telecommuting—well connected with the company.

Tips for Improving your Business Communication

Communicate Your Company Mission Clearly: Internally and Externally

Every employee, and customer for that matter, should understand the company’s overall mission as it promotes interconnection within a company. It also safeguards that all of your employees’ actions are in line with your company’s vision as well as the expectations of your customer.

Take the time to communicate your company’s mission clearly to all employees and confirm that there are consistent reminders circulated within your company, such as at annual meetings and trainings. If everyone within the company understands the mission of the business, it is much easier to accomplish company goals. If your customers are privy to your company-wide goals and mission, then they will also have a better time connecting with your business, and that rapport will help build long lasting relationships.

Facilitate Open and Honest Communication and Feedback

Ensure that employees are informed on internal changes and future plans for the company. Create an open space, such as through an online forum, where important announcements are made, so that all internal staff is on the same page. Ensure that there is a way for employees to ask questions and provide a safe and confidential space if employees want to communicate directly with their superiors. This promotes a sense of openness within a company and fosters employee growth in such a way that they feel heard and understood—fostering a better work environment for all.

Better for Business

Exceptional communication is must when it comes to running a successful business. By following these tips, you can rest assured that your company is practicing excellent business communication.

To learn more about improving your business communications, give us a call today! (888) 257-0955