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Telecom 201: Understanding Business Communication Technology

Telecommunication is an important tool for all businesses to understand as it allows effective communication between customers and companies as well within the company itself. Whether it is from mobile networking, teleconference, or even through smartphones, telecommunication plays a vital role in business technology. If you own a business or are responsible for business communications, then understanding telecommunications is a smart idea.

Why Business Communication Matters

Team Wide Collaboration and Customer Service

The telephone system you have is a crucial part of both a customer service strategy as well as an interdepartmental relationship strategy. With proper call management techniques in place, it is simple to handle incoming queries quickly, and efficiently, no matter if it is an external or internal interaction.

With good business communication strategies, and proper telecom services, it is simple to reroute calls as needed, and allow the caller themselves to help navigate to the correct department. For example, your business telecom system could offer the caller the option of choosing which department (or employee) they would like to reach by having a menu option available (ie: “Press 1 for All Sales Questions”). Another method for using your telecom system for excellent customer service is to add additional features, such as personalized hold music and unique teleconference options.

Within the business itself, proper telecommunications can make or break a business. Not only does telecom improve the collaboration of employees within an office building, but it helps keep those who are not at a physical site—such as traveling on business or telecommuting—well connected with the company.

Tips for Improving your Business Communication

Communicate Your Company Mission Clearly: Internally and Externally

Every employee, and customer for that matter, should understand the company’s overall mission as it promotes interconnection within a company. It also safeguards that all of your employees’ actions are in line with your company’s vision as well as the expectations of your customer.

Take the time to communicate your company’s mission clearly to all employees and confirm that there are consistent reminders circulated within your company, such as at annual meetings and trainings. If everyone within the company understands the mission of the business, it is much easier to accomplish company goals. If your customers are privy to your company-wide goals and mission, then they will also have a better time connecting with your business, and that rapport will help build long lasting relationships.

Facilitate Open and Honest Communication and Feedback

Ensure that employees are informed on internal changes and future plans for the company. Create an open space, such as through an online forum, where important announcements are made, so that all internal staff is on the same page. Ensure that there is a way for employees to ask questions and provide a safe and confidential space if employees want to communicate directly with their superiors. This promotes a sense of openness within a company and fosters employee growth in such a way that they feel heard and understood—fostering a better work environment for all.

Better for Business

Exceptional communication is must when it comes to running a successful business. By following these tips, you can rest assured that your company is practicing excellent business communication.

To learn more about improving your business communications, give us a call today! (888) 257-0955

The Secret to Staying Connected With Remote Employees

If you’re a company with both an office and remote employees, you have likely seen a difference in how your in office staff communicates and how your remote team communicates. The logistics of being able to meet up for lunch, or around the watercooler, creates a convenience for in office staff that helps create and maintain connections.

So how do you stay connected with remote employees? The solution is simple and for businesses that take the steps to establish seamless remote communications, it helps to solidify remote staff as the integral part of your team that they truly are.

Tools for Remote Communications

I know what you’re thinking – “Tools? That means extra money doesn’t it?” – not quite. All of the tools that assist in remote communications are tools that your company should already be utilizing to communicate remotely within your building. Tools such as Slack, 15Five and Google Hangouts, are essential for effective business communications and employee engagement and management.

Slack provides instant communication with its chat functionality for groups of all sizes. 15Five allows managers to monitor the productivity and morale of their team and gives employees an opportunity to voice their opinion, ask questions and feel connected to the overall objective of the company. Google Hangouts and other video call services, allow for the “face-to-face” communication that most of us are accustomed to. These tools are what allow for entire companies to be remote and make business communication seamless for teams of all sizes and functions.

Tactics that Promote Remote Relations

If your organization is struggling to establish connections with its remote employees, there a few tactics that remote companies utilize to stay connected regardless of the distance between employees.

Robust Onboarding – Establish the importance of a new employee right from the start. Put new hires on the spot in an onboarding meeting, give them a spotlight feature in your company’s newsletter or have them fill out a survey that covers some basic information, as well as leaves room for a couple fun facts or interesting stories.

Company Newsletter – The transparency and involvement of a company newsletter can help keep employees informed of what’s happening with the organization and their coworkers. Make room for employee bios and fun facts to help spark conversations and promote collaboration.

Team Meetings (Fun) – Having a regular meeting that is focused around fun, getting-to-know-you games and activities is a great way to connect with your remote employees. Have a different employee host the call and generate the game in order to involve your entire team.

Hangout Channel – Create a channel for communication that is solely focused on weekend plans, shows to binge and pictures of pets and kids. This creates a virtual water cooler for remote employees to gather around and feel the same comradery that in-house employees do.

Establishing a Culture of Remote Business

No matter the tools and tactics you try, if you don’t establish your remote teams as integral members of your organization, then you run the risk of your remote employees detaching from the rest of the company. Staying connected is as much about the intent to involve your remote employees in the same ways in which you would involve your in-office staff. Make sure that your employees understand that they should take the time to get to know their remote co-workers on a professional and personal level. Encourage diverse and in-depth conversations and most importantly, lead by example. Get to know your “virtual” staff and allow the convenience of technology to break down the barrier of space between you and your many team members.

Nebula Solutions is dedicated to creating virtual connections on all levels. Whether you are tasking an employee with a project, closing a sale or generating a close connection that will last forever, you need the right phone and internet systems to make it happen. To better connect with your team, contact Nebula Solutions today and for more business communications advice, bookmark our blog or follow us on Facebook and Twitter.

 

What is WAN, and Why Should You Care?

With so many tech acronyms floating around out there, it can be difficult to remember what they mean and why they are important. However, it is essential that business owners and leaders understand their connectivity options so that they can make more informed decisions about how their business internally communicates, shares information, and works together. When it comes to connectivity, a wide area network, or WAN, can help businesses with widespread offices and employees better connect and collaborate.

What is WAN (Wide Area Network)?

A wide area network is telecommunications network that interconnects multiple local area networks, or LANs, that are distributed over different geographic areas. WANs can span cities, states, or countries. A WAN can be public, connecting many smaller networks together, or it can be private, connecting different parts of one business organization together.

One of the simplest ways to understand how a WAN works is to look at the internet. In its entirety, the internet makes up the world’s largest WAN as it connects many smaller LANs together through the use of Internet Service Providers, or ISPs.

When it comes to business organizations, WANs function on a much smaller scale than the internet. A company’s WAN may incorporate company headquarters, smaller branch offices, and cloud services. In this case, the WAN is used to connect all of these smaller business networks together so that they can communicate with one another from different locations.

Importance of WAN to Business Success

If your business has more than one office, it is vital that you find ways for employees at these geographically dispersed locations to communicate and collaborate effectively for the greater success of the company. The WAN plays an important role in helping your business function across locations. This is especially true as the use of real-time applications, public cloud applications, and mobile devices continues to grow in the workplace.

Enterprise WANs make it possible for your employees to share access to different applications, resources, and services that are centrally located. By utilizing a WAN, you can eliminate the need for employees in different offices to install the same resource or application service in multiple locations, making communication and collaboration more efficient across multiple office locations, no matter where they are located.

Addressing Your Business Communication Challenges

Are you looking for ways to help your organization communicate more efficiently and effectively? The forward-thinking team at Nebula Solutions can help you better understand your options for business communication solutions. We would love to chat with you about your organization and the communication challenges you face. Call us today to speak with a telecommunications specialist who can help you find the best solutions for your company today and in the future: (888) 257-0955.

 

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What You Need to Know About 5G

Who doesn’t want faster data speeds and more reliable service? Well, that is just what 5G promises to deliver. As the next generation of wireless networks, 5G will allow users to enjoy faster and more reliable service that can support tons of innovative technologies like virtual reality, the Internet of Things, and even self-driving vehicles. But what does this mean for business owners? And when will you be able to access 5G networks? We’ll cover all of this and more in our breakdown of 5G below.

Guide to Understanding 5G

5G stands for fifth generation, and it’s the newest mobile wireless standard. You may be wondering how this differs from the 4G and 3G networks before it. When 3G came about in the early 2000s, it changed the way we communicated by allowing mobile users to receive a signal from the nearest phone tower for phone calls, messaging, and data. When 4G arrived, it was a better version of 3G, providing a faster connection and lower lag times. 5G connections are promising to be even faster than 4G with download times of 450 Mbps in single-stream, 900 Mbps in dual-stream, and 1.3G bps in three-stream.

5G promises to transform the way we communicate with one another and how we interact with our technologies. Not only will 5G be faster, but it will provide more reliable service, thus enhancing the way we communicate. This next generation of wireless networks also has the potential to boost the development of technologies like IoT, which help individuals better connect to the world around them and automate different systems for convenience.

Right now, it looks as if 5G networks will not deploy until the early 2020s. 5G is still in the planning stages as companies begin to explore the possibilities and work to develop 5G networks and capable devices. However, all companies and industry groups with a stake in 5G agree on one thing – it will be able to handle more traffic at higher speeds than our current cellular networks.

How 5G Benefits Business

There are a few ways that 5G has the potential to benefit businesses. Perhaps one of the most interesting benefits is its ability to enhance the consumer experience. Virtual reality and 3D imaging made possible by 5G connectivity will make it possible for businesses to provide a more interactive experience for their customers. From test-driving a car to testing products before purchase, the virtual reality experience has many applications for business owners.

For those business owners who may not be interested in using 5G capabilities to create a more interactive marketing experience, there is still benefit in a faster and more reliable wireless connection. Not only will 5G improve video calls for internal communications, but its faster speeds and potential to support new technologies will also allow businesses to provide better customer service remotely.

Enhance the Way Your Business Communicates

While you may have to wait a little while to enjoy the perks of 5G, you don’t have to wait to get the telecom solutions your business needs for faster and more reliable communication. Call us today to schedule consultation to find out which solutions might be right for you: (888) 257-0955.