Business Problems that UC Addresses

For those who are looking to make sure that their businesses run with all the efficiency and acumen, it is imperative that they take the best possible step forward to implement the concept of UC, or, unified communications.

Unified Communication or UC essentially means a communication system, wherein any kind of message that is sent from one end, reaches the other end successfully. Technically speaking, this can be put into effect by the use of the TCP/IP network, which is already in place. The system can be set up to put an entire office and its various departments under one communication umbrella.

Let us look into some of the problems that are solved by a UC system.

UC Eases Business Communication

First, when a unified communication is in place, it becomes a lot easier for businesses to reach out to their clients, associates or other stakeholders, irrespective of their location or time, and regardless of the fact whether the individuals in question are sitting at computers or not. VoIP based telephones, video calling, etc., becomes much easier when unified communication is used.

Also, using a UC system ensures the all the necessary updates are readily available on time when they are needed. If there is any need for field work, or if is not possible to get access to the office equipment or get back to the office, it becomes possible to contact the business associates regardless of their location. Thus, UC will plug the communication loopholes that play spoilsport to seamless business activities at times.

UC Unifies Your Operation In Real Time

With real-time information readily accessible at the fingertip, it becomes much easier to make critical decisions in regards to various situations. More so, with the advent of conferencing, which is another key feature of UC, it becomes much easier to take note of various situations and solve them after real-time consultation with business associates and stakeholders.

UC in an office plays the most important role of getting all the operational departments and aspects under one umbrella. With an increased and seamless communication between members, chances of miscommunication or lack of communication are largely negated and this helps the office to face issues as a unit, even more so in the time of an emergency.

With IP telephony utilizing UC platform, it becomes possible for the businesses to provide low-cost applications along with various multiple communication solutions onto a unified and shared platform. This will also help businesses avoid the frustration of purchasing additional hardware systems. Also, unified communication will vastly enhance the productivity, due to the improvement of overall efficiency of the employees, as and when they need to interact or share critical data to come to quick solutions of the business problems that they have at hand.

To be frank, there is no limitation to the scale of the businesses that are gained from UC platforms. The UC platforms just need to be customized or designed to fit the specific needs or requirements of the business. There is no hard and fast rule that a business will have to be large scale to benefit from UC. What a business needs to have is just a vision and UC will show the way if implemented properly.

Unified Communication is an investment for any business – there is no doubt about it. However, the difference is that it is a one-time investment and that it starts paying itself off with time, as the business is more and more benefited by UC.

About Nebula Solutions

Nebula Solutions (originally Technology Convergence Group (TCG)) is a provider of business telecommunication solutions in the Dayton, Columbus, and Cincinnati, Ohio areas. Nebula Solutions is a Toshiba Platinum Dealer, which is the highest attainable certification level. Nebula Solutions supports all Toshiba telephone systems from the IPedge VoIP system all the way to Strata communication systems. At Nebula Solutions, our technicians are Toshiba certified and have an average of over 20 years of experience.

Call (888) 257-0955 today for all your telecommunication needs.

 

Unified Communication Market in 2020

Companies across the globe are competing fiercely. They are aware how organizational and workforce mobility will play an important role in achieving their goals. The Unified Communication market will be the biggest gainer from this competition as it eyes $75.5 billion in revenues by the end of 2020. Smartphones are penetrating every household and this will fuel the demand for UC or Unified Communication products.

Unified Communication is a platform that integrates multiple communication applications into a single entity. Both real time and non-real time communications can benefit from the services offered by Unified Communication. IP and voice telephony, data sharing, instant messaging, video conferencing, call control, speech recognition and other real time communications will be able to use unified communications and automate customer experience. E-mail, SMS, fax and voicemail are some of the non-real time communications that can use UC for enriching customer experience.

The best thing about Unified Communication is that it helps in course correction of business processes. This facilitates quicker delivery and execution of information. Users are able to communicate among themselves by using a variety of devices, media and communication models from anywhere. The UC industry acknowledges a variety of communication models like unified messaging, transactional and informational systems, collaboration and interaction systems along with several other real time and non-real time systems.

The Unified Communication market is going to be driven by the rise in high-speed broadband usage and the availability of wireless networks. There is also substantial growth in the 3G and 4G technology as well. The market is going to grow over the next few years as there is a huge growth in unified communication as a service, number of mobile device users in the world and the growing acceptance of BYOD or Bring Your Own Devices.

Unified Communication service is being used even in the enterprise social networking, which will boost the market growth. Owing to the developments in new technologies which facilitate communication over a variety of end point devices, the UC market is going to experience healthy growth. The only challenge that the industry is going to face is the communication gap along with the high investment from different vendors.

Let us draw some insights from some of the Unified Communication market elements:

Product Insight

On-premise and hosted are the two broad categories of the unified communication market. The on-premise system offers advantages like easy management, better control and customization. However, it is very important to hire dedicated maintenance staff along with properly trained staff to maintain on-premise systems.

This is one big reason why users prefer the hosted or cloud-based systems over the on-premise systems. The development of cloud technology and cloud based systems will be driving the UC market in the coming years. The cloud-based systems are much easier to maintain and offer quick scaling features, which help in reducing capital expenditure.

Application Insights

Unified Communication market is being dominated by enterprises and all the credit goes to the adoption of IT for business process improvement. Unified Communication systems offer a lot of other features like mobility ad collaboration. Thus, Unified Communications result in improvement in efficiency of companies fuelled by better productivity.

Regional Unified Communication Market Insights

North America and Europe are the biggest Unified Communication markets as these two are witnessing considerable growth over the past years. The improvement in their communication infrastructure has immensely helped the UC market. The future is also bright as Unified Communication service providing companies are eyeing bigger markets like China and India.

About Nebula Solutions

Nebula Solutions (originally Technology Convergence Group (TCG)) is a provider of business telecommunication solutions in the Dayton, Columbus, and Cincinnati, Ohio areas. Nebula Solutions is a Toshiba Platinum Dealer, which is the highest attainable certification level. Nebula Solutions supports all Toshiba telephone systems from the IPedge VoIP system all the way to Strata communication systems. At Nebula Solutions, our technicians are Toshiba certified and have an average of over 20 years of experience.

Call (888) 257-0955 today for all your telecommunication needs.

 

VoIP Phone Service & Contact Center Integration

Last month we spoke about Unified Communication and Service Providers. Let us now look at VoIP Phone Service integration in a contact center.

Unified Communications (UC) is one of the most popular subjects currently. Several companies maintain the traditional TDM voice network along with a separate data network. Smaller companies don’t have adequate budget to maintain any other communication setup. However, a few of them have the necessary funds to have a single VoIP network or can supplement their existing communication setup with a VoIP phone service.

There is more to the story than meets the eye. Most of these companies do not look beyond this initial cost saving. They don’t realize that this does not serve any purpose in the long run. In doing so, they miss out on the full operational benefits of VoIP phone service based center, with an integrated unified communication system. Unified communication helps the enterprises in taking the advantages of presence and collaboration.

Uniform Network for Voice And Data

The very basic or bottom line of the concept of UC integration with the Contact Center revolves around the presence of a single VoIP phone service network, which supports both data and voice over a uniform network system. This provides the liberty of carrying out various functionalities like voice-to-text and voice-to-voice conversation, online directories and the likes. It also helps enterprises in saving the telecommunication expenses by effective routing of calls over the standard data network free of cost.

Besides cost cutting, UC integration can also help in virtualization of the centers and streamlining the calls. There are a number of big players in the market with multiple contact centers. In the case of these large scale enterprises, an effective UC integration helps in handling calls by off-premise workers (primarily by the home-based agents) with VoIP phone service setup. Again, since under this new arrangement the entire operation can be carried out on a uniform network, it becomes much easier for management to manage the entire operation. This, in turn helps tremendously in performance improvement.

Presence

This is another factor that makes an immense difference. Presence is the ability to recognize the ones who have logged in to the given network. The arrangement is somewhat similar to Skype or other VoIP based services, where one particular is able to see the contacts that are online at a given point in time.

Presence helps the companies in handling and managing calls outside the premises of their formal contact center. An effective UC integration makes sure that the companies can have the “presence” factor in place in a feasible way. This means, whenever an agent logs into their VoIP phone service, even outside the premises of the contact center, they can monitor his or her activities, from their unified command center. The management can see what the agents at VoIP phone service set ups are doing – whether they are taking calls, or sitting idle, are waiting to take calls, doing the post-call activities like leaving notes, or are on calls.

UC integration can be beneficial for the agents’ perspective as well. If an agent fails to resolve any issue, or if the customer online wants to talk to a supervisor, the agents can quickly rout the call to the respective department, or can deliver the call to another agent or SME (Subject Matter Expert). In short, an effective UC integration helps streamlining the calls. So “Presence”, in short helps increase the FCR (First Call Resolution), thus improving the customer satisfaction quotient.

Collaboration Through VoIP Phone Service

Last but not the least, the amalgamation of UC with a Contact center helps in collaboration. This allows the users to effectively communicate with each other electronically, for instance by messaging, sharing websites, desktops, and so on.

About Nebula Solutions

Nebula Solutions (originally Technology Convergence Group (TCG)) is a provider of business telecommunication solutions in the Dayton, Columbus, and Cincinnati, Ohio areas. Nebula Solutions is a Toshiba Platinum Dealer, which is the highest attainable certification level. Nebula Solutions supports all Toshiba telephone systems from the IPedge VoIP system all the way to Strata communication systems. At Nebula Solutions, our technicians are Toshiba certified and have an average of over 20 years of experience.

Call (888) 257-0955 today for all your telecommunication needs.

 

Unified Communication & Service Providers

Why It Is Crucial To Have Alliance With A Service Provider For UC?

Let us at first understand what Unified Communication or UC is. This is important before we get into the topic. Unified Command is the integration of different real-time communication services like instant messaging, VoIP, mobility features, web, and audio on a common platform.

This is a wonderful technology –there is no doubt about it. However, as the technology grows it faces some serious challenges. The main challenge revolves around making the right buying decisions. In other words, it is all about choosing the best vendor. This is because these vendors or service providers define the right playground. However, in UC, partnering with the right service provider is most crucial for providing a hosted solution. There are a number of points to be considered here.

Point 1 – Natural Extension

Are the vendors familiar with the technology? This is the most important question you have to ask. Experienced vendors will be well versed with the technology. They are deeply rooted in the world of telecommunication. Some of them have businesses built on PBX or key systems. For others, telephony is just a LOB or Line of Business.

Whatever may the case be, these vendors would show you the right way to approach UC, which is surely the next generation opportunity. Landlines are becoming obsolete with each passing day. As that happens, the vendors would like the customers to go for UC. That indicates, the UC is a natural extension of the landline-based technology. If you think that you are comfortable with this change, these vendors will show you the right path. So a seamless alliance with the vendors is your gateway to a foolproof Unified Communication system.

Point 2 – Track Record of Unified Communication

Vendors may be familiar with the technology. However, that is not the only thing. There are other aspects as well. Do they have an outstanding track record with the technology? That makes all the difference. This is particularly important as the technology is constantly evolving. These vendors remain in tune with that change in any given point in time and that makes all the difference. New features are constantly added. Hence, it is important for the vendors to have enough knowledge about that. Besides, new players are entering the market every day. Hence, experienced vendors have the expertise to withstand that ever-increasing competition. These two factors will benefit you at the end of the day. Here is where the track record of unified communication of the vendors will come into play.

The abundance of UC poses a risk for you though. In one hand, it gives you a lot of options to choose from. However, it will expose you to the risk of making a poor choice. This is where a good vendor will come into play. The service provider will guide you in your selection. Surely, not every vendor has a good track record. However, it is not very hard to pick the better ones. Talk you to your local dealer and he will help you with choosing the right service provider.

Point 3 – Future Stability

This is a very crucial factor and is pretty difficult to ascertain. This is particularly true when you opt for a privately-held vendor. All vendors are not that financially stable. This is particularly true in case of the UC vendors. That is the reason you need to choose a vendor who is financially stable, and will remain so in the long-term. You cannot afford to hire one who will disappear while going forward. You need to strike alliance with a vendor who will guide you in a stable way, and stay acquainted with the ever-changing technology and trends.

About Nebula Solutions

Nebula Solutions (originally Technology Convergence Group (TCG)) is a provider of business telecommunication solutions in the Dayton, Columbus, and Cincinnati, Ohio areas. Nebula Solutions is a Toshiba Platinum Dealer, which is the highest attainable certification level. Nebula Solutions supports all Toshiba telephone systems from the IPedge VoIP system all the way to Strata communication systems. At Nebula Solutions, our technicians are Toshiba certified and have an average of over 20 years of experience.

Call (888) 257-0955 today for all your telecommunication needs.

 

How Conferencing Solution Helps In Cost Cutting

Technology has made this world a much smaller place. This is true in every aspect of our daily lives. The world of telecommunication is no exception. With the introduction of video conferencing technology, the world of telecommunication has got smaller and the process has become much faster. However, the most remarkable benefit that the latest conferencing solution has come up with is – massive cost cutting.

Over the last few years, the advent of newer communication technologies has made way for path breaking video conferencing technology as well. This has been possible through instant messaging and calls. A respectable percentage of population use phone conferencing and video conferencing services. Side by side, business organizations all over the world have also caught on this changing trend of conferencing solution to not only enhance the versatility of their communication system, but to reduce the costs involved.

Let us discuss how the latest conferencing solution helps in reduction of cost.

Rapid Outreach Through Conferencing Solution

Arguably, one of the most remarkable benefits of the latest video conferencing is the speed at which critical information can be put across from one end to the other. Now, in a business scenario, where the market is pregnant with cut throat competition, this contributes massively to cost cutting. This helps in achieving goals and sales quotas, deadlines and so on. This entire concept of being able to access the other end point of communication line quickly reduces the cost involved by a considerable extent.

Another noted aspect of cost reduction is that due to this fast access and ability of communication, it becomes possible to hold virtual meetings. This means that individuals involved in the meeting including the managers, employees, associates and other stake holders are able to communicate with each other from remote places regardless of their respective locations.

Optimization of Business Operations

A sizeable proportion of communication within a business scenario takes place through emails at present. In fact, it is the fastest mode of communication, when it comes to sending and receiving emails and other documents. However, emails can at times be misconstrued or wrongly interpreted. This could hurt your communication.

Modern video conferencing solution makes sure that business leaders can ensure that their colleagues and managers are able to have face-to-face communication. This helps to get a stronghold of the business strategies and deliverables in a professional manner. The practice also keeps the probability of miscommunication and lack of understanding at bay. This, understandably, increases the speed of the business flow, thus mitigating the cost involved by a considerable extent.

Last but not the least, the latest trend of video conferencing solution helps reduction of the carbon footprint for alleviating quite some negative effects. Businesses tend to attract these negative effects from the environment and the ambiance surrounding the business. One of the most significant negative effects is the need of executives to travel long distance, simply because of an ‘out-of the-place’ location of a business. While this will invariably increase the cost of business, a successful implementation of VoIP-based video conferencing technology will significantly reduce the need of that travel. This can very well be termed as an eco-friendly improvement, which contributes drastically to the reduction of the cost involved.

From the above examples, it can very well be said that this new technology helps in cost cutting of the modern businesses, irrespective of the scale. Businesses, as a result of this, are trying out various ways of implementing this new technology, to make use of this newest cost cutting technique in the fullest way.

About Nebula Solutions

Nebula Solutions (originally Technology Convergence Group (TCG)) is a provider of business telecommunication solutions in the Dayton, Columbus, and Cincinnati, Ohio areas. Nebula Solutions is a Toshiba Platinum Dealer, which is the highest attainable certification level. Nebula Solutions supports all Toshiba telephone systems from the IPedge VoIP system all the way to Strata communication systems. At Nebula Solutions, our technicians are Toshiba certified and have an average of over 20 years of experience.

Call (888) 257-0955 today for all your telecommunication needs.

 

5 VoIP Features For Your Business

We all use VoIP, but are we aware what VoIP features are important for daily use?

Every sphere of our lives is undergoing technical advancements. Voice over Internet Protocol (VoIP) has brought about a change in the traditional Public Switched Telephone network (PSTN). This is seen as a welcome change by small businesses and large companies alike as VoIP is certainly more cost effective than PSTN. Apart from this, it also offers a large number of features that is not possible in the legacy PSTN systems. With VoIP, you move a step forward towards Unified Communications or UC, which is going to be the buzzword for businesses in near future.

5 features that are the highlights of VoIP for any business are discussed below:

#1 Auto Attendant

With this exclusive VoIP feature, you can have an electronic receptionist! Yes, a hidden gem of VoIP services, auto attendant acts as virtual assistant. It automatically performs the function of a telephone operator. You will be allowed to set a menu which will guide your callers to choose an extension that they want. They can select from a variety of options like business hours, directions, departments, extensions or any prerecorded messages. Just set the auto attendant and get your calls answered 24/7. Even your best receptionist wouldn’t have been available for 24 hours a day!

#2 Find Me Follow Me

‘Find Me Follow Me’ is another of VoIP features that is a call forwarding service. With it, you can forward your incoming calls to any other number where you are available including your cell phone. Users are allowed to route to several numbers so that their clients are always able to reach them when they want. ‘Presence’ is a feature that makes it possible for routing calls to an individual. A caller can also leave a voicemail if they are unable to reach through call forwarding.

Important messages are thus always accessible by the business associates. Businesses have to often collaborate with foreign business associates and they may not always call during office hours. This is when such services come handy.

#3 Call Recording

In businesses, you may have to record calls for various purpose including security and legal requirements. This feature is not available in any PSTN system. Even if they are available, they are cumbersome and expensive, and would need additional hardware. Many times, you have initiate and stop the recording. With one more of VoIP features, recording calls is easy and does not need any additional hardware. Remember, VoIP works on a computer network. And, that network already has all the hardware needed. Just a simple software switch will instruct the VoIP system to record calls. In addition, since the recorded calls are also data files, you can email them and process them any way you want.

#4 DND

DND or Do Not Disturb allows you to do just what the name suggests. It leaves you undisturbed when you want. Once you turn it on, you can easily block incoming calls to your number. When you are attending any conferences, seminars, or, meetings, you can easily stop unwanted calls from disturbing you. It allows you to program it in such way that while you are not attending the call, you can forward them to voice mail or any other destination. That way you don’t lose anything.

#5 Click-to-Call Me

If you want your potential customer to call you directly from your website or emails, ‘Click to Call Me’ is the best way VoIP can help you. This feature allows you to set a number on your website or as part of your signature. Your customers will click on the number provided by you and dial their own number. With this, both the customer phone and your business phone will ring that will enable the customer to connect with you with just a click!

Apart from these exclusive VoIP features, you will also get many other features that make your business look professional and customer oriented. Check out these and other features in the VoIP system we provide.

About Nebula Solutions

Nebula Solutions (originally Technology Convergence Group (TCG)) is a provider of business telecommunication solutions in the Dayton, Columbus, and Cincinnati, Ohio areas. Nebula Solutions is a Toshiba Platinum Dealer, which is the highest attainable certification level. Nebula Solutions supports all Toshiba telephone systems from the IPedge VoIP system all the way to Strata communication systems. At Nebula Solutions, our technicians are Toshiba certified and have an average of over 20 years of experience.

Call (888) 257-0955 today for all your telecommunication needs.

 

Enterprise Unified Communications

The main facets of unified communications technology are messaging, VoIP, presence, and conferencing. Now, the question is that what make these components run? What is the technology behind working of enterprise unified communications? We will try to find out everything that will enable you to make enterprise unified communications work for you.

Infrastructure

Network infrastructure is important as it enables all the components of enterprise unified communications. Until and unless all the UC applications integrate, you cannot state that the technology is unified. The UC applications that are needed to be on the same platform are presence information, instant messaging (chat), mobility features, voice (including IP telephony), audio, desktop sharing, web & video conferencing, data sharing, fixed-mobile convergence (FMC), and call control.

The infrastructure should be arranged such that one can send a voicemail and expect to get the answer back through emails. For this, the network must be enhanced to support the UC applications.

Mobility

The enterprise should be made mobile in order to make the enterprise unified communications work. As present workforces are becoming mobile, they expect that enterprises must accommodate their mobility needs.

By adopting a mobile unified communication, the enterprise can create a more productive workforce. To make the enterprise unified communications work at its best, enterprises must support the mobility features. It must also incorporate such infrastructure that will help the employees being mobile and fulfill the tasks of the organization.

Integration With Social Platforms

Social media is at its boom and it is also used by many employees to share their documents and presence. A social media is a good outlet for employees where they can continue completing their business processes as it allows collaboration. However, in order to include social media in their unified communication systems, they need to do much more than just buying social software! For enhancing employee productivity, social platforms needed to be integrated with the existing UC tools. For this strategy to work there should be a robust deployment plan.

Making Enterprise Collaboration Work

Effective collaboration is another important component for the successful working of UC. There are some components which are common to both unified communications and collaboration. Examples are presence, conferencing, and messaging. An employee of the enterprise collaborates with each other by using these components. By unifying these components, an employee can work efficiently and thus complete tasks to reach organizational goals.

There is the new emergence of UC technologies like Web RTC that too has a huge effect on collaboration. Apart from this, as most UC and collaborative communications are individual products, they needed to be integrated successfully. Upon successful integration, they can bring in advantages like decreased travel costs and increased productivity in the enterprise.

Define An Enterprise Unified Communications Strategy

In order to make the enterprise unified communications work just implementing enterprise unified communications technology is not enough. It is necessary for them to roll out defined strategy that will ensure deployment of UC. Employees will understand the importance of UC. They will follow the strategies to make sure that they are fulfilling the objective of the organization.

Thus, while making a purchase of UC deployment in your organization, beware of what vendors sell. The strategy will define the need of employees of any particular enterprise. This should be followed while purchasing in order to ensure that there are no extra costs incurred for deploying UC in the organization.

To Summarize

Finally, it can be concluded that to make enterprise unified communications successful, it is imperative that employees need are kept in mind. It is through them any particular technology can be used and it is for them only. Thus, while setting up infrastructure, the mobility of employees should not be ignored. The more employees are educated about the whole system; the better will be the enterprise unified communication technology.

About Nebula Solutions

Nebula Solutions (originally Technology Convergence Group (TCG)) is a provider of business telecommunication solutions in the Dayton, Columbus, and Cincinnati, Ohio areas. Nebula Solutions is a Toshiba Platinum Dealer, which is the highest attainable certification level. Nebula Solutions supports all Toshiba telephone systems from the IPedge VoIP system all the way to Strata communication systems. At Nebula Solutions, our technicians are Toshiba certified and have an average of over 20 years of experience.

Call (888) 257-0955 today for all your telecommunication needs.

 

Conferencing Solutions in 100 Years

The conferencing solutions market seems to be buzzing with activity as more and more companies are coming up with innovative conferencing solutions. However, despite all the evolution in technology, voice quality during conference calls is still a pain point for many service providers. There hasn’t been too much improvement in voice quality over the past decade and virtual meetings still encounter problems like talk over, echo and several other sound quality issues.

Above all this, mobile workforce has complex requirements and that is not being properly addressed by the conferencing-bridge technology. For the mobile workforce to be productive and efficient, it is extremely important to offer clear and seamless communication. Majority of the business executives believe that co-ordination among team members is heavily impaired by technological handicaps like dropped calls and walkie-talkie sound.

Thus, mobile communication has to go a long distance if they have to match the pace of an average worker, who is habituated in using more than one device and some even advocating for BYOD (Bring Your Own Device).

Here is how conferencing solutions will shape up in the next 100 years:

1. Immersive Communications

All the collaboration apps like instant communication; virtual brainstorming will come embedded with surround sound quality. A new audio communication experience will slowly substitute the contemporary technology. High-definition voice calling and rivaling sound in conference rooms will give rise to new possibilities.

2. Augmented Reality

Conferencing solutions will offer augmented reality, which is presently restricted to video games only. Conference calling technology will come packed with high definition 3D immersive sound that would be akin to the experience of face-to-face physical communication. It would like he sci-fi movies of the present era where get to see virtual characters sitting side by side and talking just like they would have done in reality.

3. BYOD Policies

Companies have already started the BYOD trend and in the coming decades things will get more interesting with the introduction of new communication devices. People will be using their mobile devices for audio as well as video communication. So eventually the conferencing solutions too would have to be tuned to include a plethora of devices. Thus, BYOD policies of a company will set the conferencing standard.

4. Globalization Will Drive Conferencing Solutions

Globalization has led to various innovative technologies like VoIP and instant messaging. In a similar manner this will also lead to innovation in conferencing solution. The market for mobile conferencing is increasing with every passing day and in the next 100 years, we will see some real exciting innovations in this field.

10 Signs You Need UC

Unified Communication has made life easier for business owners and executives, irrespective of the industry vertical they belong to. UC is the integration of a variety of real time applications such as Telephony, Instant Messaging, Video conferencing, e-mail etc. UC is actually a suite of products that work in tandem to provide effective and seamless communication across multiple interfaces and media. However, it is important for a business owner to understand when the right time to invest in Unified Communications is.

If you too are trying to find the answer to this question then here is a list of 10 signs that tell you it’s the right time to put your money for implementing Unified Communications.

1. Staffing Shortages & UC

If you are extreme shortage of staff in various departments then it is time that you use Unified Communications to make life easier for your overworked employees. Often organizations fail to increase their teams and the entire workload seems to affect productivity resulting in burnouts. Since effective and timely communication can weed out several problems, there is nothing better than UC. The UC suit helps you to integrate al y our real time communications from a single point and your employees are able to efficiently communicate among themselves as well as with clients.

2. Migrating to New Office Locations

Changing your office locations results in the physical migration of telephone lines and this often leads to a chaotic situation at office. Calls to the office can go unanswered or are routed to departments that are incapable of dealing with a particular issue. However, if you are using UC then the migration is extremely swift as the employees have to just plug in their phones to existing data network at the new location. They can even answer calls and reply to voicemails or emails from their smartphones.

3. Multiple Service Provider Contracts

If you are finding it really difficult to manage multiple service provider contracts then it is time to go the Unified Communications way. UC deployment ensures that you have only one central contract and not look at separate files.

4. Undergoing An Acquisition Or Merger

If your company is undergoing an acquisition or merger then the first thing that gets hampered is communication. In order to maintain a seamless communication, you will need UC because you can integrate all the existing and new lines with a few clicks only. The mail, fax and other communication channels can also be integrated on a common platform.

5. Divestment Plans for A Business Unit

If you are planning to divest a business unit then it is imperative to deploy UC because it would help to get the new lines and the existing ones on a common platform. Divestment would mean inclusion of new stakeholders so new lines and accounts can be easily included. Unified Communications is extremely flexible in nature and accommodating the new requirements will be easier.

6. Existing Equipment Failing to Suffice

If the present communication requirements of your company have outgrown the existing equipments hen UC can help you to scale without any hassles. Without having to invest in new hardware, you will just have to subscribe to a higher package.

7. Expansion of Customer Contact Centre

If you are planning to expand the customer contact centre of your company then there cannot be a better solution than UC. Scaling up of communications is a matter of few clicks only when you implement Unified Communications.

8. Frequent Equipment or Service Outages

In case your office is experiencing frequent equipment or service outages, it is time to seriously think about investing in UC. It will eliminate any kind of equipment or service outages because it is a centrally managed system that can route communication to different channels if any one of the channels is down.

9. Enhanced Continuity and Disaster Recovery Plan

Unified Communications offers enhanced continuity and effective disaster recovery plan, so if you think your company is lacking in this, you need to invest in UC only.

10. Increase in Number Of Remote Locations

For managing your increasing number of remote locations, UC can work wonders. You can add remote locations to the centralized communication system without any hassles.

Unified Messaging

Unified messaging can be defined as an Exchange Server Role, with the help of which the users are able to communicate in a wide range of ways. While some would prefer to send emails, other would like to use telephones more than using anything else for communication. This was introduced for the first time in the year 2007 and has been developed over the years to evolve as one of the most indispensable mobile apps of recent times.

Now the million dollar question is how this system works to seamlessly fulfill all the requirements of the modern business and individual customers?

Frankly speaking, the term, “Unified Messaging” is very much self explanatory. It is comprised of wide variety of messaging services of various kinds from a wide variety of sources, which are all combined into one inseparable messaging service. This unified service is designed and developed to give the end users a much better and seamless communication services. Though the form of this particular type of service can vary from each other, the basic crux or essence of the service remains more or less similar. The crux of this messaging service comprises of voice and fax messaging, text messaging from the source (phone or email account), video and other types of messaging and so on.

Now when it comes to discussing the way it works, we need to know the various features, which will make the concept clearer for the readers. Unified messaging (UM) is comprised of certain features which are described below:

User Access of Information Exchange

The technology gives the users, the liberty to have access of an entire set of features of voice mail, which are from the Internet compatible mobiles. These features may include a number of options of voice mail configuration and the very capacity of playing the voice messaging from the Reading Pane with the help of an integrated Windows based Media Player, or the list of messages with the help of speakers connected to the computer system.

Play on the Phone

This is another option that the users use to play voice messages. This can be done with the help of any telephone, irrespective of the fact whether it is an office, home based telephone or a mobile phone.

Form of Voice Mail

The unified messaging can be conducted from a default email messaging window or form, like the one that can be found on Outlook 2007, 2010 Web App. The default window for email messaging controls or mans certain types of actions, which include playing, stopping, and even pausing the voice message, playing them on telephones and adding or deleting or changing, or editing the notes.

When it comes to speaking about voice mails, the forms include embedded Windows Media Player and the Audio based note field.

MS Outlook based Voice Access Mechanism

Now Unified Messaging has two interfaces, which the users can enjoy with. One is the Telephone User Interface (TUI) and the other is Voice User Interface (VUI). These two interfaces combine with each other, together forming what is called the – Outlook Voice Access. The users mainly use this for accessing Unified Messaging system from a telephone.

About Technology Convergence Group

Technology Convergence Group (TCG) provide business communication solutions in Dayton, Columbus, and Cincinnati, Ohio. TCG is a Toshiba Platinum Dealer, which is the highest certification level. TCG supports all Toshiba telephone systems including IPedge, VIPedge and Strata systems. TCG technicians are Toshiba certified and have an average of over 20 years of experience.

Call (888) 257-0955 today for all your telecom needs.