4 VoIP Enhancements

VoIP EnhancementsWith the arrival of Voice over Internet Protocol (VoIP), communication network has undergone an absolute transformation in terms of technology, efficacy and usability. In addition, the overall cost of communication has also drastically come down. Such was the impact of this new technology that every business house, including smaller ones, vied for this new technology over the conventional communication over phone. Businesses as well as consumers were absolutely intrigued by the uniqueness of this new technology and frankly speaking, it was the introduction of VoIP technology that impacted the introduction of the concept of business process outsourcing to a great extent. The business fraternity found an array of productivity enhancements in VoIP and this has made the lives of the end users and the employees easier and more efficient, which has subsequently influenced the productivity in a positive way as well.

Here are the 4 VoIP enhancements that have made it such an appealing choice for the business fraternity.

Mobile Access

This is one of the most innovative VoIP enhancements that has made the technology so much adored and acceptable to clients today. This particular productivity enhancement feature helps the end users to access office phone system in a number of ways while they are on move. This gives them the option of using a mobile app or a softphone that is hooked up with a laptop, and checking voicemails, send and receive calls, and even set an out-of-the-office greeting. If the regional or international offices of a company are connected to the VoIP system of the company, it is possible to get connected with the office with the help of a handset. This technology is particularly convenient for professionals who are constantly travelling, and for the companies which have a mobile workforce or a large number of workers working from home.

Outbound SIP Call with Call Agent Mode

Call Agent Mode (CAM) is one of VoIP enhancements that allows dynamic switching of the media streams on or off the CSP RTP channels, with a negligible amount of SIP messages.

Before the advent of this new feature, the CSP used to support the bearer on or off switching of the Call Agent Mode for only inbound calls. The CSP is designed to hook up the inbound leg of a SIP call with a TDM network or with a DSP media service.

This functionality provides the caller the unique option of connecting to an operator in a particular PSTN network. Besides, it also supports the application of DSP services like playing recorded announcements to the inbound leg of the call.

Option of Sending and Receiving SIP Signals using the Same Port

Before the advent of VoIP enhancements, CSP used to receive the inbound SIP signals on a particular User Datagram Protocol (UDP) port. Generally, it was port 5060 by default. It was not possible to change the receiving port at run time.

All the outbound SIP signals used to be sent out on a specific UDP port that was allocated by the CSP at the time of configuring the SIP. The port that was used for handling the outbound SIP signalling from the CSP generally remained constant till SIP was deconfigured.

However, with the introduction of this additional feature as part of VoIP enhancements, the CSP is now capable of sending as well as receiving SIP signals by using the same port as per the configuration set by the host.

Read and Write Access to Contact Header

With the introduction of this feature as part of VoIP enhancements, it is now possible to read as well as write certain fields like Contact Display Name, Contact Parameters, and Contact Username, in the contact header. This gives you the ability to fine tune your contacts to your liking.

About Nebula Solutions

Nebula Solutions (originally Technology Convergence Group (TCG)) is a provider of business telecommunication solutions in the Dayton, Columbus, and Cincinnati, Ohio areas. Nebula Solutions is a Toshiba Platinum Dealer, which is the highest attainable certification level. Nebula Solutions supports all Toshiba telephone systems from the IPedge VoIP system all the way to Strata communication systems. At Nebula Solutions, our technicians are Toshiba certified and have an average of over 20 years of experience.

Call (888) 257-0955 today for all your telecommunication needs.

 

Maximize ROI With SIP Trunking

SIP TrunkingCompanies operating in a competitive market are always on the hunt to find new and innovative technologies that can whittle down their operational costs. SIP trunking has slowly turned into an industry darling as this technology cuts down the communication costs and at the same time enhances the functionality and features of the existing telecom infrastructure. In a recent survey published by Infonectics, several companies have claimed to have implemented SIP trunking. It has also been predicted in the survey that by the end of 2016, 75% of the businesses would have already switched to SIP trunking and the market is predicted to touch the $18 billion mark by the year 2018.

Migrating from the traditional communication systems to SIP trunking shows the benefits every organization is going to enjoy. Some of the major benefits that organizations can expect to leverage are improved reliability, centralized trunking, better service changes and quicker deployments. All the aforementioned benefits will ultimately lead to huge cost savings that could be anything between 30 and 60 percent on the existing systems. However, there are a few challenges that have to be overcome before every organization can experience optimal benefits of SIP trunking. Here is a list of 5 SIP trunking considerations to maximize your ROI:

1. Location:

You will have to be very careful about the location or the country where the SIP trunking is deployed. Deployment of SIP trunking within any country is not a very challenging task however when it comes to international deployment, you will have to work with third-party carriers. Now, you will have to get in touch with your service provider to learn about the relationship they share with the third-party providers at the key locations.

2. Averting Disaster:

Every company that uses SIP has to device a policy for averting disaster as it can cause long term problems and losses. While trying to choose on-premise or cloud-based disaster recovery, every organization needs to understand the impact on their business if there is a power loss or last mile connectivity loss.

3. Traffic Analysis:

Every SIP trunking system comes with the standard monitoring feature. However, it is very important for an organization to add the session border controller as the point of demarcation for the organization and the service provider. This even gives the administrators an opportunity to set triggers for the billing segmentation and limit thresholds.

4. The One Number Game

Majority of the businesses that are going mobile are using one number facility. Though this has made it extremely easy for the customers to reach the business by dialling only a single number. However, there are a few businesses that are even providing additional channel to their customers in the form of SMS service. This too has to be considered by the organizations that intend to tap into new markets.

5. Recording the calls:

Calls are often recorded by organizations and this is particularly prevalent in the calls centers where it is extremely helpful to record the customer calls. However, experts believe that three factors need to be decided upon before availing this feature – the investment, the recorded calls sensitivity and how quickly the record can be retrieved.

About Nebula Solutions

Nebula Solutions (originally Technology Convergence Group (TCG)) is a provider of business telecommunication solutions in the Dayton, Columbus, and Cincinnati, Ohio areas. Nebula Solutions is a Toshiba Platinum Dealer, which is the highest attainable certification level. Nebula Solutions supports all Toshiba telephone systems from the IPedge VoIP system all the way to Strata communication systems. At Nebula Solutions, our technicians are Toshiba certified and have an average of over 20 years of experience.

Call (888) 257-0955 today for all your telecommunication needs.

 

Why You Should Adopt VoIP

For a long time, the traditional telephone system was the only option for the business organizations for managing their communication system. With the advancement of technology and increasing popularity of Internet, Voice over Internet Protocol (VoIP) became a mature choice. Since then, majority of large as well as small business organizations opt for VoIP technology as the primary business communication tool. With many aspects of modern business operations which are tilting towards Internet-based environments, it only makes sense to adopt a VoIP system that works on the same networking.

By selecting a VoIP service provider who can handle a variety of communication tools such as voice calls, unified messaging, video calling and mobile resource management, organizations can easily reduce their expenditures and increase productivity.

The main aim of a business organization is to reduce unnecessary expenditure, increase productivity as well as managing employees, clients and stakeholders. All these features cannot be brought under a single platform in case of a PSTN connection. As a result the popularity and utility of PSTN connection is slowly eroding.

Proper communication system embedded with useful features is very much important. There are several reasons why you should adopt VoIP, if you have not already done so.

Affordable costs

The overall cost of a VoIP business telephone is cheaper when compared to that of a PSTN. Traditional telephone systems require expensive equipment such as EPABX, separate wiring, and many times a telephone operator. In the best case VoIP technology, the equipment can be hosted in the cloud and hence, there is nothing to bother about tangled wires and bulky equipment. You are also saved from the cost of maintaining all those physical equipment as in the case of PSTN connection. All the necessary features required are delivered over your Internet and LAN. Also, an organization can select appropriate packages from service provider according to the usage and budget limit. This significantly reduces your expenditure.

If you opt for an on-premise IP-PBX, you again save money. You can use your existing LAN infrastructure to install the IP-PBX. Your laptops, desktops can become end devices. The cost of the IP-PBX is more than compensated by the features such as DID, voice mail, and such. There is no need for a telephone operator unless you are looking for a completely professional environment. And being computer based, an IP-PBX can be programmed to your liking.

Multiple calling facilities:

A traditional PSTN telephone system generally allows only a two way talk at a particular time. In VoIP business telephone system, multi calling feature including conference calling and group calling are available. This is an important advantage to most businesses.  This lets user avoid the waiting time to make a call and discuss with colleagues and partners. This also makes it easier for management, employees, administration and business associates to communicate with each other and also with the clients.

Improved voice quality:

VoIP business phone system outperforms traditional phone system when it comes to call clarity and resilience. The smooth and stellar voice quality which is available with VoIP is very essential while communicating within or outside the organization. With good Internet connection, the same voice clarity will carry across the world.

Large number of features:

Besides supporting multiple simultaneous calls, VoIP provides several useful features which are not included in traditional phone system. These features may vary depending on the service provider chosen, but the most of them have some common features as listed below:

  1. Caller ID
  2. Call forwarding
  3. Call waiting
  4. Call blocking
  5. Voicemail
  6. Fax
  7. 411 directory
  8. Last number redial

Some service providers and products also deliver advanced features including call transfer, speed dialling, return call, SMS service and area code selection. All these features are included in a single VoIP connection and that too at an affordable cost.

Mobility

Easy accessibility to the end user is a common issue for many business organizations. VoIP technology offers mobility options to the business. VoIP mobility streamlines the sales staff as well as technical support to create more cohesive communication throughout the office. VoIP mobility is the ability to use VoIP service also while moving from one place to another without any discontinuation of service.

Other than the benefits sited above, there are also innumerable advantages of VoIP technology for development of business.

Don’t delay moving to VoIP as your primary communication medium. Call us today and we will help you make the transition smoothly.

About Nebula Solutions

Nebula Solutions (originally Technology Convergence Group (TCG)) is a provider of business telecommunication solutions in the Dayton, Columbus, and Cincinnati, Ohio areas. Nebula Solutions is a Toshiba Platinum Dealer, which is the highest attainable certification level. Nebula Solutions supports all Toshiba telephone systems from the IPedge VoIP system all the way to Strata communication systems. At Nebula Solutions, our technicians are Toshiba certified and have an average of over 20 years of experience.

Call (888) 257-0955 today for all your telecommunication needs.

 

Advantages of SIP

SIP refers to Session Initiation Protocol. This is a communication platform that helps you set up and terminate a communication session in a multimedia-rich unified environment. This is a basic framework of communication that includes VoIP, voice calls, video calls, text chat, and whiteboard session. With an active SIP system, you can carry out all types of multimedia communication within your office and outside. Let’s take a look at some of the key advantages of this breakthrough technology.

Rapid Return On Investment

SIP is a highly profitable investment. If you are planning to switch your existing communication system to SIP, go ahead, as you will get back your investment within a year’s time. SIP will allow you to save cost on phone bills. With SIP up and running, you will be able to host video and voice conferences with multiple participants. You can share almost anything in a SIP powered call conference.

Leverage Ubiquitous Broadband Availability

SIP offers you a unified communication platform rich in graphics and multi-media applications. You will never expect more out of communication than what SIP has to offer to you. It is a kind of a standalone communication solution which is highly secure and reliable for large scale usage. SIP works great with a standard broadband connection as it is a dedicated service. The other communication platform like VoIP requires at least 3G networks for smooth performance.

Enables Fast Geographic Growth

SIP comes with an innovative technology that enables users to locate and minimize the distance of calls across the globe. You can turn an international call to a local call using the SIP trunking facility. For example, if you make a call to China, the call will travel all the way to China on an IP network, and use PSTN circuit only for the last mile. SIP also allows you to use voice and data together in a single network stream. It gives you fast communication regardless of distance.

Reduced Call Costs

Call cost gets significantly reduced when you use SIP. This technology can be easily implemented in any large sized organization and you can save on communication costs of your company by using a SIP trunking account. You do not need to pay for multiple PRI connections as in the traditional communication system.

Unified Communications

SIP allows you to host unified communication using all the features in one session. You can exchange Data and Voice together in a single network stream and it is much better than using the expensive VoIP technology. The future potential of SIP communication is very high as more and more industries are now switching to SIP.

Increased Productivity

SIP offers you a huge productivity platform by offering you a unified communication system. You can use all your multimedia applications and documents in SIP. Exchanging data through SIP is fast, reliable and affordable. Productivity comes naturally when you implement a highly customizable technology that offers you to share anything over a secured communication session.

Mobility

SIP is built for mobility. You need to host the service that can be accessed via any Internet enabled device. You can use your landline, digital drawing board, and other resources under SIP for unified communication which is user-friendly and highly mobile. SIP stays with you in the office and on the go.

Scalability

As this is a basic communication framework, SIP is highly scalable. You can design your own communication pattern using the highly customizable module in SIP. You can seek technical help from SIP certified technicians for an error free and secured communication network for inter and intra circle communication.

Reliability

SIP is a standalone system. You can use it with any application and communication device. SIP fits just perfectly with your existing communication system. The technology is slowly gaining popularity among the large and medium scale organizations.

SIP is the next big thing that promises to turn the concept of ‘Network as a Service’ into reality.

About Nebula Solutions

Nebula Solutions (originally Technology Convergence Group (TCG)) is a provider of business telecommunication solutions in the Dayton, Columbus, and Cincinnati, Ohio areas. Nebula Solutions is a Toshiba Platinum Dealer, which is the highest attainable certification level. Nebula Solutions supports all Toshiba telephone systems from the IPedge VoIP system all the way to Strata communication systems. At Nebula Solutions, our technicians are Toshiba certified and have an average of over 20 years of experience.

Call (888) 257-0955 today for all your telecommunication needs.