Integrating Small Business VOIP With CRM

Close top 80% of large businesses have adopted VoIP and some of them are leaders and trend setters. At the same time, small business VoIP is also getting popular and the adoption rate in increasing daily. But just adoption is not enough. The new technology has to be integrated into your daily business activities.

Voice over Internet Protocol (VoIP) and Customer Relationship Management (CRM) can be interconnected or integrated with each other in an effective way to manage your interactions with customers in a more effective way.

Not only does this integration or connectivity between the CRM and small business VoIP make management of contacts easier with a customer, but it is also a cost-effective value addition that improves the performance of the CRM department.

Proper connectivity between the CRM and the small business VoIP results in better business-related communications with the customers. This helps the businesses to have an edge over its competitors. Though there are some businesses that have still not integrated or interconnected the two technologies, a vast majority of them have taken advantage of the available solutions that bind these two altogether different communication systems together.

The interconnectivity between small business VoIP and CRM has a number of positive aspects. Let’s discuss them one by one.

Much Better Efficiency

By interconnecting CRM with small business VoIP, a business can effortlessly improve its aspects of automation in every stage of its operations. Besides, it will be able to eliminate some unnecessary steps, when it comes to feeding in data into the system, thus making the entire system less cumbersome and more streamlined. There are a number of value added features that eliminate the probability of mistakes as well as obliterate some highly time-consuming data entry steps by the customers. This can add up to a considerable time as well as improved efficiency, which ultimately translates into increased sales revenue through better time selling.

Better Customer Interaction Through Small Business VoIP

Through a better connectivity of the CRM with small business VoIP, the companies will be able to collect call logs as well as call recordings. This information will help the sales staff to scrutinize the calls and understand from where they are made, or, the timing and duration of the calls. Besides, since they have full access to the call recordings, the sales staff can get more information by replaying the calls and learning every demand of the customers and what steps were taken to resolve their demands or queries.

Better Management of Employee Activities

Thanks to inter-connectivity between CRM and small business VoIP, managers are today able to keep a watch on their salesman, their performance, and activities. By the integration of the two technologies, the management can easily evaluate the performance level of the sales staff at any given point or level. Thus, it will help them to improve their level of performance and help the management in taking disciplinary actions, providing sales coaching to the newcomers, and even giving out rewards and recognition.

Better Management of Remote Staff

With most of the companies looking forward to decreasing costs, there is a certain sect of service providers who would try to adopt a common trend of moving the employees to virtual business units as well as putting them under work from home management. The two biggest challenges in doing so – managing the productivity and effective synchronization between the employees can be overcome by an effective integration of the two technologies. With the successful integration of the two systems managers of businesses with multiple business units scattered over various cities or even countries are able to put the system and the operation aspects of each of these business units under one umbrella.

About Nebula Solutions

Nebula Solutions (originally Technology Convergence Group (TCG)) is a provider of business telecommunication solutions in the Dayton, Columbus, and Cincinnati, Ohio areas. Nebula Solutions is a Toshiba Platinum Dealer, which is the highest attainable certification level. Nebula Solutions supports all Toshiba telephone systems from the IPedge VoIP system all the way to Strata communication systems. At Nebula Solutions, our technicians are Toshiba certified and have an average of over 20 years of experience.

Call (888) 257-0955 today for all your telecommunication needs.

IP Phone Systems Customization – Simple or Hard?

IP Phone Systems are part of new telecommunication technologies that are changing the world. Starting or carrying out business ventures has never been an easy task. They are marked by challenges and ups and downs. One of the most crucial aspects of running a business is whether to adopt a new emerging technology or stick to the tried and tested technologies. Adopting newer technologies has always been marked by stress and doubt.

Dont Be Afraid Of New Technologies

There are many businesses that abstain from adopting these newer technologies and prefer to stick to their older habits, as they are afraid to move out of their comfort zone. The problem with these companies is that eventually, these old technologies become obsolete. As and when that happens these companies suddenly wake up from their slumber, only to find that they are not able to cope with the new world order and the new technology that has gone miles ahead. As a result of this, it is these businesses that suffer. Hence, it is imperative that as and when new technologies emerge, they are accepted and customized in such a way that they fit the needs of the businesses.

Here is where the question of customization of the new technologies comes into play. Things are same with IP Phone Systems. It imperative that this technology is customized in a proper way so that it fits into your business in a seamless manner.

Customizing IP Phone Systems Is Easy

Customizing IP Phone Systems is not rocket science. However, it is not very easy either. In fact, the keyword to success when it comes to customization of IP Phone Systems lies in effective management, which is quite a bit of a challenge. This is more so because the world of technology is now on a bit of a roll with new technologies emerging every now and then, pushing even the newly developed technologies to the back seat. Hence, in this ever changing scenario it is imperative to offer managed and customized services to the customers, so much so that they can access even the most recent trends.

The main and the most important feature of IP Phone Systems is its instant capacity to take on a huge number of calls at the same time. Besides, it is also unparalleled when it comes to generating numerous reports that include traffic, quality of the service provided and the business generated. The end customers are then supported by a real-time billing mechanism. Now all these need to be customized in a proper way so that all these functionalities can be modified to suit the mode of business, which has adopted this technology. Managed or properly customize, VoIP service is thus significant for a proper and suitable functioning of the IP Phone Systems based network services, to ensure that the businesses can reap the benefit of this technology to the fullest.

Best Foot Forward

The best way to manage or customize the IP Phone Systems is by providing the managed switch partitioning solution. It helps service providers to manage the client base and offer them customized services. The switches are managed by specialized technical personnel who are equipped as well as trained to customize the technology in favor of business needs and make sure that the customers can have a credible solution to their queries and problems.

Thus, a customized IP Phone Systems technology makes it possible for the users to use the calls as per their needs. They can terminate the calls, videos and data over a solitary IP network. Likewise, on the other hand, businesses can manage and customize their VoIP setup to suit their business.

Hence, an effective customization of the IP Phone Systems system will result in a win-win situation for the service providers as well as the users and the businesses using them.

About Nebula Solutions

Nebula Solutions (originally Technology Convergence Group (TCG)) is a provider of business telecommunication solutions in the Dayton, Columbus, and Cincinnati, Ohio areas. Nebula Solutions is a Toshiba Platinum Dealer, which is the highest attainable certification level. Nebula Solutions supports all Toshiba telephone systems from the IPedge VoIP system all the way to Strata communication systems. At Nebula Solutions, our technicians are Toshiba certified and have an average of over 20 years of experience.

Call (888) 257-0955 today for all your telecommunication needs.

Big Data & IP Mobile Networks

In this article we will be looking at IP Mobile Networks and Big Data.

Big data is a holistic term, which includes a wide variety of new methods and technologies. These are are designed to collect, manage and, analyse an incredibly large volume of data in real time.

Of late, this has been considered as a buzzword in the financial sector. The financial and stock market need to crunch large amounts of data for predictions and forecasts.

Another set of people who are affected by this term in real life is the network operators. From that point of view, it is the IP mobile network operators who can realize the potential of big data to the fullest. The zillions of bytes of data that are a part of the global communication traffic need to be channelled and managed in a proper way.

Big Data Opportunities in IP Mobile Networks

Let us discuss why big data is so important for in IP mobile networks. The simple answer to this question is that it promises growth and profitability in a number of ways:

  • Optimization of quality of service by superior analysis of network traffic
  • Preventing fraudulent behavior by effective analysis of all call data
  • Superior customized marketing campaigns for each and every customer, on the basis of location as well as behavior
  • Developing new services and products based on analysis of the customer behavior
  • Big data is useless unless and until there in an effective analytical tool for interpreting the data, for reducing the cost and, improving the level of customer satisfaction.

The Way The Big Data Is Used

The IP mobile operator has to use specially designed processes in order to capture a colossal amount of daily information. These records are subsequently processed for extracting the necessary metrics and analyzing them. In addition, data and their analysis have to be randomized in order to free them from private details of the subscribers.

The data thus collected is then subsequently used for the generation of a large number of matrices that are used to understand user behavior.

Privacy And The Security Of Customers

IP Mobile networks are extremely skilled and they have tremendous knowledge of the behavioral patterns of their customers. When the term, ‘behavioral pattern’ is used, it refers to the browsing and other habits, as well as the physical location of customers. They have access to the content of text messages sent and received as well as details of posts on the social network. When it comes to selling and managing this data for commercial use, optimal level of privacy and security have to be maintained. Rules are set by governments that prohibit the use or dissemination of private data. These rules are stricter in the medical field.

The Challenges of Big Data in IP Mobile Networks

There are a number of challenges in the way of handling this huge amount of data, more so when it comes to handling the quantity, diversity, and the complexity of the data in a seamless and meaningful fashion.

The Quantity: After the introduction of 4G IP mobile networks, there has been a huge surge in data that is generated by customers in social as well as by other medium like video and audio, etc.

The Diversity: Various gadgets equipped with cutting edge technology are generating huge amounts of traffic in a wide range of ‘never before experienced’ data formats. This means that each and every data format needs to be effectively and meticulously organized as well as structured for effective analysis.

The Complexity: The more the volume and data formats, the more complex is the process of handling big data. Effective channelling of the data for maintenance of integrity and quality become more complicated.

It is pretty clear that the big data is extremely influential for mobile IP network operators. Big data provides an opportunity for better understanding of the network and the nature of service that it provides to the subscribers.

About Nebula Solutions

Nebula Solutions (originally Technology Convergence Group (TCG)) is a provider of business telecommunication solutions in the Dayton, Columbus, and Cincinnati, Ohio areas. Nebula Solutions is a Toshiba Platinum Dealer, which is the highest attainable certification level. Nebula Solutions supports all Toshiba telephone systems from the IPedge VoIP system all the way to Strata communication systems. At Nebula Solutions, our technicians are Toshiba certified and have an average of over 20 years of experience.

Call (888) 257-0955 today for all your telecommunication needs.

 

Ways to Use Web Conferencing

Web Conferencing (Ack Flickr)Web conferencing is one of the most popular forms of collaboration technology used by the corporations around the world. This is a feature offered by unified communications in order to host conferences and at the same time unite the external and internal stakeholders. A recent study by Transparency Market Research points out that in the coming five years, the conferencing market is speculated to reach $6.40 billion. This shows that the market has immense potential and the growth is being attributed to the innovative ways that organizations are implementing web conferencing.

Several global communication challenges have now been overcome by the use of web conferencing. Here are some innovative ways that organizations can use the popular web conferencing technology:

Negating Language Barriers

Industry leaders are expanding their businesses to different countries and language often acts as a barrier. However, web conferencing has provided a legitimate solution to this problem and companies are using it to negate language barriers. For instance, interpreters are using their web conferencing tool to provide real time support to customers located in a particular country.

Hiring New Employees

Now, geographical boundaries should be the last hurdle one can expect while hiring a competent candidate from a particular location. However, there are a few companies that often face problems while hiring someone from a different country. This problem too has been overcome by the web conferencing technology. Bringing in the best for your team is no more an issue when you have a good web conferencing technology at your disposal.

Enhancing Training Procedures

Research has revealed that the attention span of a person is greater while communicating through web conferencing that over the phone. Now, organizations can use this to improve the training procedures. They can arrange guest lectures over web conferencing and that way participants would be glued to the proceedings.

Web conferencing is extremely powerful platform for communication and businesses should find new ways to implement this and experience better communication.

About Nebula Solutions

Nebula Solutions (originally Technology Convergence Group (TCG)) is a provider of business telecommunication solutions in the Dayton, Columbus, and Cincinnati, Ohio areas. Nebula Solutions is a Toshiba Platinum Dealer, which is the highest attainable certification level. Nebula Solutions supports all Toshiba telephone systems from the IPedge VoIP system all the way to Strata communication systems. At Nebula Solutions, our technicians are Toshiba certified and have an average of over 20 years of experience.

Call (888) 257-0955 today for all your telecommunication needs.

 

Maximize ROI With SIP Trunking

SIP TrunkingCompanies operating in a competitive market are always on the hunt to find new and innovative technologies that can whittle down their operational costs. SIP trunking has slowly turned into an industry darling as this technology cuts down the communication costs and at the same time enhances the functionality and features of the existing telecom infrastructure. In a recent survey published by Infonectics, several companies have claimed to have implemented SIP trunking. It has also been predicted in the survey that by the end of 2016, 75% of the businesses would have already switched to SIP trunking and the market is predicted to touch the $18 billion mark by the year 2018.

Migrating from the traditional communication systems to SIP trunking shows the benefits every organization is going to enjoy. Some of the major benefits that organizations can expect to leverage are improved reliability, centralized trunking, better service changes and quicker deployments. All the aforementioned benefits will ultimately lead to huge cost savings that could be anything between 30 and 60 percent on the existing systems. However, there are a few challenges that have to be overcome before every organization can experience optimal benefits of SIP trunking. Here is a list of 5 SIP trunking considerations to maximize your ROI:

1. Location:

You will have to be very careful about the location or the country where the SIP trunking is deployed. Deployment of SIP trunking within any country is not a very challenging task however when it comes to international deployment, you will have to work with third-party carriers. Now, you will have to get in touch with your service provider to learn about the relationship they share with the third-party providers at the key locations.

2. Averting Disaster:

Every company that uses SIP has to device a policy for averting disaster as it can cause long term problems and losses. While trying to choose on-premise or cloud-based disaster recovery, every organization needs to understand the impact on their business if there is a power loss or last mile connectivity loss.

3. Traffic Analysis:

Every SIP trunking system comes with the standard monitoring feature. However, it is very important for an organization to add the session border controller as the point of demarcation for the organization and the service provider. This even gives the administrators an opportunity to set triggers for the billing segmentation and limit thresholds.

4. The One Number Game

Majority of the businesses that are going mobile are using one number facility. Though this has made it extremely easy for the customers to reach the business by dialling only a single number. However, there are a few businesses that are even providing additional channel to their customers in the form of SMS service. This too has to be considered by the organizations that intend to tap into new markets.

5. Recording the calls:

Calls are often recorded by organizations and this is particularly prevalent in the calls centers where it is extremely helpful to record the customer calls. However, experts believe that three factors need to be decided upon before availing this feature – the investment, the recorded calls sensitivity and how quickly the record can be retrieved.

About Nebula Solutions

Nebula Solutions (originally Technology Convergence Group (TCG)) is a provider of business telecommunication solutions in the Dayton, Columbus, and Cincinnati, Ohio areas. Nebula Solutions is a Toshiba Platinum Dealer, which is the highest attainable certification level. Nebula Solutions supports all Toshiba telephone systems from the IPedge VoIP system all the way to Strata communication systems. At Nebula Solutions, our technicians are Toshiba certified and have an average of over 20 years of experience.

Call (888) 257-0955 today for all your telecommunication needs.

 

IP-PBX Systems Makes Work Easy and Effective

Unified CommunicationsA typical IP-PBX phone system is loaded with several advanced telephony features to make your work really easy and effective. Employee productivity is increased with the implementation of IP-PBX. You will be able to enjoy all the advantages without investing a fortune to buy PBX equipment and at the same time maintenance of the system will not require dedicated IT resources. The VoIP service provider will take care of the Hosted PBX systems and all these would make extremely affordable to install, deploy, managed and even maintain the PBX telephones hosted on the cloud.

The primary technology behind the latest IP-PBX systems is VoIP or Voice over Internet Protocol. This is a technology group that works to deliver voice communication services over an IP communication network. There are several terms used by people to refer to the VoIP communication systems which include IP communications, broadband phone service, VoBB or Voice over Broadband telephony, Internet telephony etc. VoIP in simple terms is a package that involves both software as well as hardware to facilitate internet-based communication service. All the voice signals are transmitted over the IP network and the entire communication system is based on the internet.

VoIP is an extremely intelligent system that converts the analog voice signals into digital packets and transmits them over the internet. VoIP is slowly replacing the PSTN telephone systems around the world and businesses are fast switching to this latest technology.

There are 3 different ways of placing a VoIP call and you can use any one or all these ways to make or receive calls.

  1. Analog Telephone Adapter or ATA – Using this method, you will be able to connect your existing analog telephone sets to the internet for making calls using VoIP or IP-PBX. ATA or Analog telephone Adaptor will carry out the conversion of analog signals to digital signals and even carry out internet based transmission of the digital packets.
  2. IP Phones – Though these phones look like the normal phones but they use RJ-45 connectors to connect to the router. You will be able to connect the IP phone to the router directly and make calls using VoIP
  3. PC to PC – In order to connect calls from one PC to another, you will just need a software, speakers, microphones and sound card. Obviously, you will also need an internet connection for making the calls but the calls will be absolutely free. You will just be paying for the data usage and nothing else.

The IP-PBX Advantages

You will be able to use the IP-PBX system at your office and make or receive the calls using the internet. The calls will be routed just the way your old PBX system worked; however, the only change is that here the digital packets would be routed using the intelligent call routing feature. IP-PBX is a cost effective alternative to the legacy PBX systems.

Here is a list of things that you should keep in mind while migrating to the IP-PBX systems:

• Calling / Service Plans

You should always check the calling/service plans being offered by the vendor and choose the calling or service plan that suits your communication needs. Most of the service providers offer competitive pricing so you are not going find it too challenging while finalizing your choice.

• Calling Features

You must cross-check with your service provider whether the advanced calling features like conference call, caller ID and Voicemail have been provided with the service plan or not. These basic features are offered by most of the leading VoIP-PBX service providers in the market.

• Easy Set Up

It is really easy to set up the VoIP phone system and it does not require specialists to carry out the installation.

• Support

All the leading VoIP-PBX service providers in the market offer ticket or email based support. You should also ask your service provider about the FAQ list that would address most of your concerns.

About Nebula Solutions

Nebula Solutions (originally Technology Convergence Group (TCG)) is a provider of business telecommunication solutions in the Dayton, Columbus, and Cincinnati, Ohio areas. Nebula Solutions is a Toshiba Platinum Dealer, which is the highest attainable certification level. Nebula Solutions supports all Toshiba telephone systems from the IPedge VoIP system all the way to Strata communication systems. At Nebula Solutions, our technicians are Toshiba certified and have an average of over 20 years of experience.

Call (888) 257-0955 today for all your telecommunication needs.

 

Cloud Telephony Security: Why you Need Not Worry.

Cloud Telephone_SecurityRecent surveys have come up with an interesting data on cloud – 54% of the businesses do not avail cloud based services because they are either worried about security on cloud or do not have any knowledge about the security issues. The blame thus falls upon us for having failed to inform businesses about cloud security.

Lack of Information

Businesses around the world never received proper and timely information about cloud and when it comes to large scale businesses, the lack of information is glaring. Cloud can actually turn business processes extremely efficient by leveraging data and communication while eliminating the needs of buying and maintaining hardware. Investment on hosted and cloud solutions can actually help you complete typical communication and IT tasks within a few hours rather than dragging the same for weeks.

The Need for Security

Security has always been a concern for the general public like you and me because, when it comes to security, we always tend to rely more upon hardware than software. However, this is not at all true and there is no evidence supporting such a belief. Whenever you decide to switch to the cloud (for the existing data or for the office phone system) then you will definitely come up with questions pertaining to security and safety. Cloud security is always at the hands of the service provider. Thus, it is imperative that the service providers take all the measures to ensure proper security.

Misplaced Confidence?

An interesting data about the IT professionals is that about 85% of them are confident about being provided a secure environment by their cloud provider. However, there are another 15% of IT professionals who have certain concerns like the few mentioned below:

  • Business interruptions or system downtime
  • Data loss or exposure during transfer to/from cloud
  • Data encryption issues
  • Physical security of data centers
  • Vulnerability of shared technology
  • Unwanted and malicious activity by the privileged administrators or insiders at the cloud service providers
  • Identifying or authenticating users
  • Assessment and comparison cloud providers
  • Legal or regulatory compliance requirements

The reasons why majority of the businesses are switching to the cloud for both their hardware and software requirements are shown below.

Cost – Moving to the cloud often helps a company save a lot of money that they would otherwise spend on maintenance and upgrades. You will be able to avail the managed services once the software or hardware is put into a data centre. This will reduce your overheads by quite a few notches. For instance, you will never have to worry about the electricity costs at your office as the cloud service provider would take care of the maintenance needs for a fixed monthly cost.

Resiliency – every data centre has three different types of power backup i.e. traditional main line, UPS battery backup, and a generator. This helps your communication or other system on the cloud to be up at any time of the day. In case of any issues, multiple network providers will be able to provide you full redundancy. Some data centers have symmetrical backups in other centers, sometimes even in other countries. Issues such as earthquakes, storm, and dust are all considered for the location.

Space – Your telephone equipments along with the needed servers can take up a big part of your office space. However, when you move everything to the cloud, you will be able to free up the space taken up by your communications room. The freed up space can then be used for other business purposes.

Security on the cloud might be a big issue for some of the business owners but the above reasons is good enough for you to leave those worries to the providers. Cloud technology and its security issues are being resolved quickly, so you can safely move to the cloud and enjoy its advantages.

About Nebula Solutions

Nebula Solutions (originally Technology Convergence Group (TCG)) is a provider of business telecommunication solutions in the Dayton, Columbus, and Cincinnati, Ohio areas. Nebula Solutions is a Toshiba Platinum Dealer, which is the highest attainable certification level. Nebula Solutions supports all Toshiba telephone systems from the IPedge VoIP system all the way to Strata communication systems. At Nebula Solutions, our technicians are Toshiba certified and have an average of over 20 years of experience.

Call (888) 257-0955 today for all your telecommunication needs.

 

UCedge from Toshiba

UCedge - Unified Communications

With a intent to easing the use of it’s phone systems, Toshiba recently released UCedge. UCedge is a client application that works with Toshiba’s VIPedge® cloud service and IPedge® telephone solutions, as well as Strata® CIX converged digital/IP systems with an IPedge Application Server. UCedge works with Windows, Mac, and Android operating platforms to deliver a simple and uniform interface that allows you to access al the features and power of Toshiba’s phone systems.

In particular, UCedge allows you to use unified communication solutions from your mobile devices including smartphones.

For more details on the product release, please click here.

About Nebula Solutions

Nebula Solutions (originally Technology Convergence Group (TCG)) is a provider of business telecommunication solutions in the Dayton, Columbus, and Cincinnati, Ohio areas. Nebula Solutions is a Toshiba Platinum Dealer, which is the highest attainable certification level. Nebula Solutions supports all Toshiba telephone systems from the IPedge VoIP system all the way to Strata communication systems. At Nebula Solutions, our technicians are Toshiba certified and have an average of over 20 years of experience.

Call (888) 257-0955 today for all your telecommunication needs.

 

 

What You Need To Run Cloud Telephony

Cloud TelephoneIf you have finally decided to use cloud computing or cloud based telephone services, it is time that you also get acquainted with the things that you might need to run a cloud-based telephony application in your organization. You need to understand what software and hardware you need. Thus, it is imperative that you get a hang of the things you might need for successful installation and deployment of the telephony applications like conferencing system, voice-broadcast and IVR.

The Application

The telephony application is an important component as it adds call flow or the telephony functionalities to the workflow. The application provides a menu-based interface or API for controlling the telephony resources. The API executes the call logic initiated by the software program that carries forward the interaction with the call like transferring a call, initiating a conference etc.

As you have opted for the cloud-based telephony service, you will not be requiring any kind of special software to avail these telephony functions. With the cloud-based telephony, you already have access to your preferred programming language. At times, you might even have to download special software (obviously free) depending on the type of cloud platform you choose to work with. The best thing is that you will never be compelled to buy any other software for making and managing your calls – everything is absolutely free with cloud telephony.

The Application Server

The telephony application can run on any existing server you might be using for running your business applications. You are not required to buy any new server for installing the application as you can run the software on any premise based server. However, you can also run your application on cloud servers like Rackspace, Amazon etc.

The Telephony Resources

Now that you have already learnt about the application that can perform telephony operations like transferring a call or making an outbound call, you need to shift your focus to the telephony resources. We all are aware that the resources reside on a server but the call system needs to gain access to these resources in order to start the telephony functionalities. The cloud service provider provides you with the telephony resources that your call system will need to initiate telephone functionalities. For using the telephone resources residing in the cloud, you will need to get your application registered with the cloud service through an Internet connection. Post registration of the application, the call logic application runs on your server and information is exchanged with the cloud platform in the event of a call.

The Deployment

Cloud offers numerous advantages and when it comes to deployment; nothing can beat it. You do not need to spend a single penny till the time you have installed and rolled out the application. You do not even need to pay for your developer account. Once your application is live, you will be able to receive as well as make calls. You can handle as may calls as you want and do not even need to plan for the peaks – cloud platform automatically scales depending on the traffic volume and it will handle as many concurrent calls as your system receives or makes.
Connection to the PSTN network

All the connection to the PSTN network can be handled by the cloud-service provider and you don’t even need to purchase a gateway.

The Data

You can choose to store the data on the cloud or on a server at your office. For data driven applications, if the data is stored in a local server, a simple connection needs to be established with the cloud application.

About Nebula Solutions

Nebula Solutions (originally Technology Convergence Group (TCG)) is a provider of business telecommunication solutions in the Dayton, Columbus, and Cincinnati, Ohio areas. Nebula Solutions is a Toshiba Platinum Dealer, which is the highest attainable certification level. Nebula Solutions supports all Toshiba telephone systems from the IPedge VoIP system all the way to Strata communication systems. At Nebula Solutions, our technicians are Toshiba certified and have an average of over 20 years of experience.

Call (888) 257-0955 today for all your telecommunication needs.

 

Call Processing Features of VIPedge

Call Processing Features of VIPEdgeThe latest cloud based VoIP service from Toshiba is the best product to have hit the market in the recent years. This award winning enterprise IP communication system is not only affordable but also easy and it can accommodate any number of users. If you are running a business then it is quite natural to be opting for an efficient and affordable communication system that can augment the growing communication needs of your enterprise. For business owners who are looking to take advantage of IP telephony, there can’t be anything better than the Toshiba’s VIPedge.

Low CAPEX

Several organizations have higher potential but are often restricted due to their limited capital. However a cloud based telephony system will help these organizations to be at par with the bigger companies when it comes to communication. It also helps the smaller organizations to project a more professional image and compete with the bigger companies in the market. Cloud based solutions like Toshiba’s VIPedge will help you manage the communication costs in a better manner by predicting the operational costs.

Don’t you need a communication system that takes care of all your modern business communication needs?

Tohsiba’s VIPedge facilitates smooth modern business communication and you do not even need to purchase, look after installation or maintain IP-PBX system at your office premises. No sensible business owner or IT department of a large organization would ignore the benefits being offered by a cloud-based communication system. By opting for Tohsiba’s VIPedge, you will not only make capital savings but will also free up your IT team to get engaged in some productive work.

Managed By Toshiba

In cloud based communications, the IP networks are all managed by Toshiba. The entire software as well as the hardware required for cloud-based VoIP telephony is maintained at a secure data centre. As a user, you will just need to maintain the end-point devices along with the local network connecting the devices. Capital expenses can be better controlled due to the flexibility offered by VIPedge. You will also be able to avail advanced telephony features that would empower the employees of your organization.

Features and Scaleable

If you have already been using the on-premise IPedge solution from Toshiba then there is better news in store for you. VIPedge is as good as its on-premise counterpart IPedge. You will be able to use all the functionalities offered by IPedge. Endpoint devices like desk phones (IP5000-series), wireless telephones (IP-4100 series) and even soft phones can all be retained. If you opt for VIPedge, then you will just have to pay a monthly subscription fee depending on the size and use of your communication system. Amazing scalability offered by VIPedge enables you to expand your communication system based on the growth of your organization. You will also be saved from the hassles of installing and maintaining IPedge servers. Toshiba offers you its latest communication infrastructure and you get to benefit from the updated software, firmware and advanced telephony features.

The Power

The power of VIPedge is not limited to just being the cloud-based version of IPedge as it comes loaded with a complete suite of communication features. This includes numerous call processing features, voice mail combined with unified messaging, call routing (find me/follow me), soft phones and several other features offered by any other advanced unified communication (UC) systems.

VIPedge is extremely convenient for the organizations that are still growing and once they feel the need of an on-premise system like IPedge, they can easily make a switch, or even work with both. You will able to retain all the Toshiba endpoint devices after making the switch, so the choice is yours.

Cloud or no Cloud – Toshiba has the perfect solution for your business.

About Nebula Solutions

Nebula Solutions (originally Technology Convergence Group (TCG)) is a provider of business telecommunication solutions in the Dayton, Columbus, and Cincinnati, Ohio areas. Nebula Solutions is a Toshiba Platinum Dealer, which is the highest attainable certification level. Nebula Solutions supports all Toshiba telephone systems from the IPedge VoIP system all the way to Strata communication systems. At Nebula Solutions, our technicians are Toshiba certified and have an average of over 20 years of experience.

Call (888) 257-0955 today for all your telecommunication needs.