Integrating Small Business VOIP With CRM

Close top 80% of large businesses have adopted VoIP and some of them are leaders and trend setters. At the same time, small business VoIP is also getting popular and the adoption rate in increasing daily. But just adoption is not enough. The new technology has to be integrated into your daily business activities.

Voice over Internet Protocol (VoIP) and Customer Relationship Management (CRM) can be interconnected or integrated with each other in an effective way to manage your interactions with customers in a more effective way.

Not only does this integration or connectivity between the CRM and small business VoIP make management of contacts easier with a customer, but it is also a cost-effective value addition that improves the performance of the CRM department.

Proper connectivity between the CRM and the small business VoIP results in better business-related communications with the customers. This helps the businesses to have an edge over its competitors. Though there are some businesses that have still not integrated or interconnected the two technologies, a vast majority of them have taken advantage of the available solutions that bind these two altogether different communication systems together.

The interconnectivity between small business VoIP and CRM has a number of positive aspects. Let’s discuss them one by one.

Much Better Efficiency

By interconnecting CRM with small business VoIP, a business can effortlessly improve its aspects of automation in every stage of its operations. Besides, it will be able to eliminate some unnecessary steps, when it comes to feeding in data into the system, thus making the entire system less cumbersome and more streamlined. There are a number of value added features that eliminate the probability of mistakes as well as obliterate some highly time-consuming data entry steps by the customers. This can add up to a considerable time as well as improved efficiency, which ultimately translates into increased sales revenue through better time selling.

Better Customer Interaction Through Small Business VoIP

Through a better connectivity of the CRM with small business VoIP, the companies will be able to collect call logs as well as call recordings. This information will help the sales staff to scrutinize the calls and understand from where they are made, or, the timing and duration of the calls. Besides, since they have full access to the call recordings, the sales staff can get more information by replaying the calls and learning every demand of the customers and what steps were taken to resolve their demands or queries.

Better Management of Employee Activities

Thanks to inter-connectivity between CRM and small business VoIP, managers are today able to keep a watch on their salesman, their performance, and activities. By the integration of the two technologies, the management can easily evaluate the performance level of the sales staff at any given point or level. Thus, it will help them to improve their level of performance and help the management in taking disciplinary actions, providing sales coaching to the newcomers, and even giving out rewards and recognition.

Better Management of Remote Staff

With most of the companies looking forward to decreasing costs, there is a certain sect of service providers who would try to adopt a common trend of moving the employees to virtual business units as well as putting them under work from home management. The two biggest challenges in doing so – managing the productivity and effective synchronization between the employees can be overcome by an effective integration of the two technologies. With the successful integration of the two systems managers of businesses with multiple business units scattered over various cities or even countries are able to put the system and the operation aspects of each of these business units under one umbrella.

About Nebula Solutions

Nebula Solutions (originally Technology Convergence Group (TCG)) is a provider of business telecommunication solutions in the Dayton, Columbus, and Cincinnati, Ohio areas. Nebula Solutions is a Toshiba Platinum Dealer, which is the highest attainable certification level. Nebula Solutions supports all Toshiba telephone systems from the IPedge VoIP system all the way to Strata communication systems. At Nebula Solutions, our technicians are Toshiba certified and have an average of over 20 years of experience.

Call (888) 257-0955 today for all your telecommunication needs.

IP Phone Systems Customization – Simple or Hard?

IP Phone Systems are part of new telecommunication technologies that are changing the world. Starting or carrying out business ventures has never been an easy task. They are marked by challenges and ups and downs. One of the most crucial aspects of running a business is whether to adopt a new emerging technology or stick to the tried and tested technologies. Adopting newer technologies has always been marked by stress and doubt.

Dont Be Afraid Of New Technologies

There are many businesses that abstain from adopting these newer technologies and prefer to stick to their older habits, as they are afraid to move out of their comfort zone. The problem with these companies is that eventually, these old technologies become obsolete. As and when that happens these companies suddenly wake up from their slumber, only to find that they are not able to cope with the new world order and the new technology that has gone miles ahead. As a result of this, it is these businesses that suffer. Hence, it is imperative that as and when new technologies emerge, they are accepted and customized in such a way that they fit the needs of the businesses.

Here is where the question of customization of the new technologies comes into play. Things are same with IP Phone Systems. It imperative that this technology is customized in a proper way so that it fits into your business in a seamless manner.

Customizing IP Phone Systems Is Easy

Customizing IP Phone Systems is not rocket science. However, it is not very easy either. In fact, the keyword to success when it comes to customization of IP Phone Systems lies in effective management, which is quite a bit of a challenge. This is more so because the world of technology is now on a bit of a roll with new technologies emerging every now and then, pushing even the newly developed technologies to the back seat. Hence, in this ever changing scenario it is imperative to offer managed and customized services to the customers, so much so that they can access even the most recent trends.

The main and the most important feature of IP Phone Systems is its instant capacity to take on a huge number of calls at the same time. Besides, it is also unparalleled when it comes to generating numerous reports that include traffic, quality of the service provided and the business generated. The end customers are then supported by a real-time billing mechanism. Now all these need to be customized in a proper way so that all these functionalities can be modified to suit the mode of business, which has adopted this technology. Managed or properly customize, VoIP service is thus significant for a proper and suitable functioning of the IP Phone Systems based network services, to ensure that the businesses can reap the benefit of this technology to the fullest.

Best Foot Forward

The best way to manage or customize the IP Phone Systems is by providing the managed switch partitioning solution. It helps service providers to manage the client base and offer them customized services. The switches are managed by specialized technical personnel who are equipped as well as trained to customize the technology in favor of business needs and make sure that the customers can have a credible solution to their queries and problems.

Thus, a customized IP Phone Systems technology makes it possible for the users to use the calls as per their needs. They can terminate the calls, videos and data over a solitary IP network. Likewise, on the other hand, businesses can manage and customize their VoIP setup to suit their business.

Hence, an effective customization of the IP Phone Systems system will result in a win-win situation for the service providers as well as the users and the businesses using them.

About Nebula Solutions

Nebula Solutions (originally Technology Convergence Group (TCG)) is a provider of business telecommunication solutions in the Dayton, Columbus, and Cincinnati, Ohio areas. Nebula Solutions is a Toshiba Platinum Dealer, which is the highest attainable certification level. Nebula Solutions supports all Toshiba telephone systems from the IPedge VoIP system all the way to Strata communication systems. At Nebula Solutions, our technicians are Toshiba certified and have an average of over 20 years of experience.

Call (888) 257-0955 today for all your telecommunication needs.

Is On Premises IP-PBX Fading Away?

One school of thought strongly believes that on premises IP-PBX is on a decline-mode and is gradually fading away into oblivion. While one set of experts is of the opinion that the on-premise VoIP is on the way to oblivion (due to competition from the hosted VoIP), others do not agree with it.

They are of the opinion that future of VoIP is with cloud computing when it comes to long term. When it comes to offering services suitable for short term or midterm, on premises IP-PBX is and will always be the best option, with no competitor in the fore ground.

Hosted Sells More

If one goes by the recent reports, the use of hosted VoIP and its sales all over the world has increased substantially. If the experts are to be believed and banked upon, on premises IP-PBX is likely to get an uptick too, when the rest of the existing TDM systems will be replaced with highly advanced IP solutions. This is particularly true in the global mid-market, along with organizations that are
looking forward to adopt open standard-based platforms.

A lot of business will keep on continuing with the in-house platforms or hybrid systems. However, not all business will opt for the OpEx subscription route, with vendors offering both cloud based solutions and standalone solutions that serve on premises IP-PBX customers.

Advantage On Premises IP-PBX

When it comes to supporting on premises IP-PBX solutions, there is so much to tell about this mode of communication. OpEx-based subscription pricing is the most logical mode of pricing for the technologies that change at a brisk pace. At the same time there are certain firms that are not always willing to pay a sizeable amount of premium for the advantage of OpEx along with constant upgrade of the features. For a lot of enterprises, the total lower cost of on-premise VoIP really makes sense and as a result of this, they still tilt towards on premises IP-PBX, kicking up its popularity by a considerable extent.

Besides, in case of on premises IP-PBX system, the IP-PBX equipment as well as the phones are set up and connected to the LAN. This means the users are able to own, administer as well as maintain all the related software and equipment. This also indicates that the users always have a superior control over their investment. Besides, they will also have a much better control over updates as well as security. Also, with the on-site technology, users are quickly able to address issues and outrages.

Besides, with enhanced customization, applications, system specification, and the configuration details can be comprehensively customized, something that is quite difficult in case of pre-packaged hosted solutions.

On premises IP-PBX solution needs a one-time capital outlay, something that is very lucrative, even for the startup companies. An on-premise network solution should ideally need only a one-time capital outlay. Once that is done, the only recurring expenses that are needed are cost of maintenance and upgrades. Thus, with so many advantages, the on-premises VoIP is always going to stay here and its future looks extreme bright and prosperous.

About Nebula Solutions

Nebula Solutions (originally Technology Convergence Group (TCG)) is a provider of business telecommunication solutions in the Dayton, Columbus, and Cincinnati, Ohio areas. Nebula Solutions is a Toshiba Platinum Dealer, which is the highest attainable certification level. Nebula Solutions supports all Toshiba telephone systems from the IPedge VoIP system all the way to Strata communication systems. At Nebula Solutions, our technicians are Toshiba certified and have an average of over 20 years of experience.

Call (888) 257-0955 today for all your telecommunication needs.

 

 

Simple Steps To Optimize Voice Quality

VoIP based communication systems are quite often plagued by glitches relating to choppy or poor voice quality. This is one problem that is caused by a number of reasons and users of VoIP based communication system are always at the top of their toes to solve this issue that quite frequently leave a bad taste in their mouth. Let us look into some simple solutions, which will help overcome this very common and frequent problem.

Let us look into some of simplest solutions to make the voice quality of your VoIP based service better.

Change the P2P settings

Most of the IPs provides a much superior rate of downloading than the same for uploading. This is vital, as the quality of voice in a conversation on Skype or any other VoIP based service is directly dependent on this uploading capabilities. Again, when it comes to downloading things from the P2P (peer-to-peer) networks, there is a bit if uploading as well. Thus, poor rate of uploading always causes delays, and at times, even distortion, in conversation.

Check the Wireless Networks for Conflicts

At times, the performance of the wireless network might not be up to the mark, or at least meet your expectations. If that is the case, it is definitely the quality of the wireless network that is being used, which might be responsible. The event of a wireless network conflict, the quality of the network needs to be checked.

One very frequent and common problem that the users face with the WIFI set ups, more so in the urban areas is using a channel that is well saturated. WIFI uses radio waves, and a sizeable number of other networks running on identical frequency. This may at times result in a slow connection and poor VoIP conversation.

Ensure Security Of The Wireless Network

This is one of the most pertinent issues that need to be taken into consideration. You need to make sure that the wireless network that is being used is absolutely safe and secured. You need to make sure that as and when you use the network, your neighbor is using all the uploading capacity of your system without you even knowing about it. There is nothing wrong in sharing the internet access with the rest of your community, but when it comes to making high quality phone calls over Internet, you need to make sure that you have risen to the occasion and have raised your shields, by accessing the configuration tools of the router and properly enable the WPA encryption.

Check Volume Levels

If every other issue has been fixed, and you are still facing the trouble, it might very well be the volume levels of the computer. Check the volume levels ensure that the microphone is loud enough so that the voice is audible and clear. Though all these are very trivial issues, still there is no harm in checking after all.

Maintain all these norms to make sure that the voice quality is simply something that everyone will admire.

About Nebula Solutions

Nebula Solutions (originally Technology Convergence Group (TCG)) is a provider of business telecommunication solutions in the Dayton, Columbus, and Cincinnati, Ohio areas. Nebula Solutions is a Toshiba Platinum Dealer, which is the highest attainable certification level. Nebula Solutions supports all Toshiba telephone systems from the IPedge VoIP system all the way to Strata communication systems. At Nebula Solutions, our technicians are Toshiba certified and have an average of over 20 years of experience.

Call (888) 257-0955 today for all your telecommunication needs.

 

Ways to Use Web Conferencing

Web Conferencing (Ack Flickr)Web conferencing is one of the most popular forms of collaboration technology used by the corporations around the world. This is a feature offered by unified communications in order to host conferences and at the same time unite the external and internal stakeholders. A recent study by Transparency Market Research points out that in the coming five years, the conferencing market is speculated to reach $6.40 billion. This shows that the market has immense potential and the growth is being attributed to the innovative ways that organizations are implementing web conferencing.

Several global communication challenges have now been overcome by the use of web conferencing. Here are some innovative ways that organizations can use the popular web conferencing technology:

Negating Language Barriers

Industry leaders are expanding their businesses to different countries and language often acts as a barrier. However, web conferencing has provided a legitimate solution to this problem and companies are using it to negate language barriers. For instance, interpreters are using their web conferencing tool to provide real time support to customers located in a particular country.

Hiring New Employees

Now, geographical boundaries should be the last hurdle one can expect while hiring a competent candidate from a particular location. However, there are a few companies that often face problems while hiring someone from a different country. This problem too has been overcome by the web conferencing technology. Bringing in the best for your team is no more an issue when you have a good web conferencing technology at your disposal.

Enhancing Training Procedures

Research has revealed that the attention span of a person is greater while communicating through web conferencing that over the phone. Now, organizations can use this to improve the training procedures. They can arrange guest lectures over web conferencing and that way participants would be glued to the proceedings.

Web conferencing is extremely powerful platform for communication and businesses should find new ways to implement this and experience better communication.

About Nebula Solutions

Nebula Solutions (originally Technology Convergence Group (TCG)) is a provider of business telecommunication solutions in the Dayton, Columbus, and Cincinnati, Ohio areas. Nebula Solutions is a Toshiba Platinum Dealer, which is the highest attainable certification level. Nebula Solutions supports all Toshiba telephone systems from the IPedge VoIP system all the way to Strata communication systems. At Nebula Solutions, our technicians are Toshiba certified and have an average of over 20 years of experience.

Call (888) 257-0955 today for all your telecommunication needs.

 

IP-PBX Systems Makes Work Easy and Effective

Unified CommunicationsA typical IP-PBX phone system is loaded with several advanced telephony features to make your work really easy and effective. Employee productivity is increased with the implementation of IP-PBX. You will be able to enjoy all the advantages without investing a fortune to buy PBX equipment and at the same time maintenance of the system will not require dedicated IT resources. The VoIP service provider will take care of the Hosted PBX systems and all these would make extremely affordable to install, deploy, managed and even maintain the PBX telephones hosted on the cloud.

The primary technology behind the latest IP-PBX systems is VoIP or Voice over Internet Protocol. This is a technology group that works to deliver voice communication services over an IP communication network. There are several terms used by people to refer to the VoIP communication systems which include IP communications, broadband phone service, VoBB or Voice over Broadband telephony, Internet telephony etc. VoIP in simple terms is a package that involves both software as well as hardware to facilitate internet-based communication service. All the voice signals are transmitted over the IP network and the entire communication system is based on the internet.

VoIP is an extremely intelligent system that converts the analog voice signals into digital packets and transmits them over the internet. VoIP is slowly replacing the PSTN telephone systems around the world and businesses are fast switching to this latest technology.

There are 3 different ways of placing a VoIP call and you can use any one or all these ways to make or receive calls.

  1. Analog Telephone Adapter or ATA – Using this method, you will be able to connect your existing analog telephone sets to the internet for making calls using VoIP or IP-PBX. ATA or Analog telephone Adaptor will carry out the conversion of analog signals to digital signals and even carry out internet based transmission of the digital packets.
  2. IP Phones – Though these phones look like the normal phones but they use RJ-45 connectors to connect to the router. You will be able to connect the IP phone to the router directly and make calls using VoIP
  3. PC to PC – In order to connect calls from one PC to another, you will just need a software, speakers, microphones and sound card. Obviously, you will also need an internet connection for making the calls but the calls will be absolutely free. You will just be paying for the data usage and nothing else.

The IP-PBX Advantages

You will be able to use the IP-PBX system at your office and make or receive the calls using the internet. The calls will be routed just the way your old PBX system worked; however, the only change is that here the digital packets would be routed using the intelligent call routing feature. IP-PBX is a cost effective alternative to the legacy PBX systems.

Here is a list of things that you should keep in mind while migrating to the IP-PBX systems:

• Calling / Service Plans

You should always check the calling/service plans being offered by the vendor and choose the calling or service plan that suits your communication needs. Most of the service providers offer competitive pricing so you are not going find it too challenging while finalizing your choice.

• Calling Features

You must cross-check with your service provider whether the advanced calling features like conference call, caller ID and Voicemail have been provided with the service plan or not. These basic features are offered by most of the leading VoIP-PBX service providers in the market.

• Easy Set Up

It is really easy to set up the VoIP phone system and it does not require specialists to carry out the installation.

• Support

All the leading VoIP-PBX service providers in the market offer ticket or email based support. You should also ask your service provider about the FAQ list that would address most of your concerns.

About Nebula Solutions

Nebula Solutions (originally Technology Convergence Group (TCG)) is a provider of business telecommunication solutions in the Dayton, Columbus, and Cincinnati, Ohio areas. Nebula Solutions is a Toshiba Platinum Dealer, which is the highest attainable certification level. Nebula Solutions supports all Toshiba telephone systems from the IPedge VoIP system all the way to Strata communication systems. At Nebula Solutions, our technicians are Toshiba certified and have an average of over 20 years of experience.

Call (888) 257-0955 today for all your telecommunication needs.

 

Unified Communications – What, How and Benefits

Unified CommunicationsBusinesses thrive because of their communication and it would be really unwise to rely only on one communication system (in this case your telephone system) for getting all the work done. Let us look at a snapshot of a modern workplace:

  1. Your employees have a phone on their desk
  2. They have their workstations loaded with a variety of business applications
  3. Their Smartphones or mobile phones are within reach

Now, don’t you think it would be great if all these communications tools were integrated on a common platform? This is precisely what Unified communications do! It is the latest communication system that lets your employees receive and respond to all forms of communications from one device.

Unified Communications

Unified communications consolidates different types of communication that are exchanged via one or multiple networks. In layman’s terms Unified Communications is the technology that integrates the most frequently used tools on a common platform. Every employee in a modern workplace communicates via mail, SMS, telephone calls, video conference and instant messaging. All these communication tools can be easily integrated into a single system, which would then allow the messages to be delivered to the individuals, irrespective of the medium they use.

Unified communications is a holistic solution that facilitates the integration of video, voice as well as data into one communication system. This is a unique service that helps to stay in touch with anyone at any point of time. It bundles all the communication tools like video conferencing, instant messaging, text messaging and presence into a single service. Thus, when your employees are working from home, they can still participate in the video conferences, receive voicemails and check whether their colleagues are available at their desks for taking calls or not.

Benefits of Unified Communications

Here are a few simple yet powerful benefits of Unified Communications:

A big time and Money Saver: Unified communication can save a lot of time and money. Your employees will be able check any client or vendor communication from any device of their choice. For instance, if a civil engineer is working in a remote sight, he can easily check his mails, answer voicemails and even attend a video conference all by using his laptop, tablet or even his smartphone.

Voice messaging will become really easy as UC will help your employees to record, retrieve, relay and even forward the email messages and voicemail from one common place. This will helps them to access the messages and solve problems, irrespective of whether they are in the office or working from home.

Not only sharing of phone numbers will become really easy with UC but also temporary relocation to other workstation. They do not even have give up their phone numbers or personal identity while shifting to other workstation.

Syncing your desk phone, home phone, remote phone and even your mobiles with the phone transfer and message waiting features is simplified with UC. Dynamic extension gives a great edge to the callers who would be able to reach the executives of your company, irrespective of their location. Your employees too will be able to connect to the clients and co-workers without worrying about their location.

Desk-to-desk video conferencing is the biggest benefit of using Unified Communications as it facilitates real time access to data for better collaboration with customers or co-workers.

Delays or absence will not impede the productivity of your employees. They will be able to use features like conferencing, voicemail and other features while working from their homes.

About Nebula Solutions

Nebula Solutions (originally Technology Convergence Group (TCG)) is a provider of business telecommunication solutions in the Dayton, Columbus, and Cincinnati, Ohio areas. Nebula Solutions is a Toshiba Platinum Dealer, which is the highest attainable certification level. Nebula Solutions supports all Toshiba telephone systems from the IPedge VoIP system all the way to Strata communication systems. At Nebula Solutions, our technicians are Toshiba certified and have an average of over 20 years of experience.

Call (888) 257-0955 today for all your telecommunication needs.

 

 

5 Ways UC Can Improve Employee Productivity

Employee ProductivitySuccess or failure of a business, to a greater extent, depends on the type of communication that it maintains. Communication within the company facilitates information and knowledge sharing among the workers, which helps everyone to stay on the same page. On the other front it helps a business keep in touch with customers, vendors and other business associates.

Unified communications is the new technology which facilitates integration of all the communication services on a common platform. Traditional telephone systems are being fast replaced by the latest unified communications systems and you will not have to rely on your old telephone system when it comes to enterprise communication. In a modern workplace, employees communicate using a variety of devices and technologies like text, email, phone, video conferencing and instant messages. In order to achieve all the communication goals you will need to maintain an efficient and effective communication both within and outside your organization.

Unified communications is a holistic solution that facilitates the integration of video, voice as well as data into one communication system. This is a unique service that helps to stay in touch with anyone at any point of time. It bundles all the communication tools like video conferencing, instant messaging, text messaging and presence into a single service. Thus, when your employees are working from home, they can still participate in the video conferences, receive voicemails and check whether their colleagues are available at their desks for taking calls or not.

Traditional phone systems have certain limitations when it comes to delivering on the modern communication needs of enterprises. For instance, analytic data pertaining to customer calls cannot be accessed while using traditional phones. However, if you are switching to the unified communications then you will be able to know exactly how much time a customer had to wait for getting their calls transferred or the number of customer who just hung up. Other limitations of traditional phones include greater downtime and limited scalability.

5 Ways Unified Communications can Improve Employee Productivity

As Unified Communications include all the tools on one platform, it has a direct effect on the productivity of your employees. Here is the list of 5 features that can enhance the productivity of your employees.

#1 Voice Messaging: Switching to the unified communications will help your employees to record, retrieve, relay and even forward the email messages and voicemail from one common place. This will helps them to access the messages and solve problems, irrespective of whether they are in the office or working from home.

#2 Dynamic Extension: Your employees can now sync their desk phone, home phone, remote phone and even their mobiles with the phone transfer and message waiting features. Dynamic extension gives a great edge to the callers who would be able to reach the executives of your company, irrespective of their location. Your employees too will be able to connect to the clients and co-workers without worrying about their location.

#3 Video Conferencing: Desk-to-desk video conferencing is the biggest benefit of using Unified Communications as it facilitates real time access to data for better collaboration with customers or co-workers.

#4 Teleworking: Productivity of your employees will not be hampered due to delays or absence. They will be able to use features like conferencing, voicemail and other features while working from their homes.

#5 Hotdesking: Your employees will not only be able to share their phone numbers but also relocate temporarily to other workstation. They do not even have give up their phone numbers or personal identity while shifting to other workstation.

About Nebula Solutions

Nebula Solutions (originally Technology Convergence Group (TCG)) is a provider of business telecommunication solutions in the Dayton, Columbus, and Cincinnati, Ohio areas. Nebula Solutions is a Toshiba Platinum Dealer, which is the highest attainable certification level. Nebula Solutions supports all Toshiba telephone systems from the IPedge VoIP system all the way to Strata communication systems. At Nebula Solutions, our technicians are Toshiba certified and have an average of over 20 years of experience.

Call (888) 257-0955 today for all your telecommunication needs.

 

Cloud Telephony Security: Why you Need Not Worry.

Cloud Telephone_SecurityRecent surveys have come up with an interesting data on cloud – 54% of the businesses do not avail cloud based services because they are either worried about security on cloud or do not have any knowledge about the security issues. The blame thus falls upon us for having failed to inform businesses about cloud security.

Lack of Information

Businesses around the world never received proper and timely information about cloud and when it comes to large scale businesses, the lack of information is glaring. Cloud can actually turn business processes extremely efficient by leveraging data and communication while eliminating the needs of buying and maintaining hardware. Investment on hosted and cloud solutions can actually help you complete typical communication and IT tasks within a few hours rather than dragging the same for weeks.

The Need for Security

Security has always been a concern for the general public like you and me because, when it comes to security, we always tend to rely more upon hardware than software. However, this is not at all true and there is no evidence supporting such a belief. Whenever you decide to switch to the cloud (for the existing data or for the office phone system) then you will definitely come up with questions pertaining to security and safety. Cloud security is always at the hands of the service provider. Thus, it is imperative that the service providers take all the measures to ensure proper security.

Misplaced Confidence?

An interesting data about the IT professionals is that about 85% of them are confident about being provided a secure environment by their cloud provider. However, there are another 15% of IT professionals who have certain concerns like the few mentioned below:

  • Business interruptions or system downtime
  • Data loss or exposure during transfer to/from cloud
  • Data encryption issues
  • Physical security of data centers
  • Vulnerability of shared technology
  • Unwanted and malicious activity by the privileged administrators or insiders at the cloud service providers
  • Identifying or authenticating users
  • Assessment and comparison cloud providers
  • Legal or regulatory compliance requirements

The reasons why majority of the businesses are switching to the cloud for both their hardware and software requirements are shown below.

Cost – Moving to the cloud often helps a company save a lot of money that they would otherwise spend on maintenance and upgrades. You will be able to avail the managed services once the software or hardware is put into a data centre. This will reduce your overheads by quite a few notches. For instance, you will never have to worry about the electricity costs at your office as the cloud service provider would take care of the maintenance needs for a fixed monthly cost.

Resiliency – every data centre has three different types of power backup i.e. traditional main line, UPS battery backup, and a generator. This helps your communication or other system on the cloud to be up at any time of the day. In case of any issues, multiple network providers will be able to provide you full redundancy. Some data centers have symmetrical backups in other centers, sometimes even in other countries. Issues such as earthquakes, storm, and dust are all considered for the location.

Space – Your telephone equipments along with the needed servers can take up a big part of your office space. However, when you move everything to the cloud, you will be able to free up the space taken up by your communications room. The freed up space can then be used for other business purposes.

Security on the cloud might be a big issue for some of the business owners but the above reasons is good enough for you to leave those worries to the providers. Cloud technology and its security issues are being resolved quickly, so you can safely move to the cloud and enjoy its advantages.

About Nebula Solutions

Nebula Solutions (originally Technology Convergence Group (TCG)) is a provider of business telecommunication solutions in the Dayton, Columbus, and Cincinnati, Ohio areas. Nebula Solutions is a Toshiba Platinum Dealer, which is the highest attainable certification level. Nebula Solutions supports all Toshiba telephone systems from the IPedge VoIP system all the way to Strata communication systems. At Nebula Solutions, our technicians are Toshiba certified and have an average of over 20 years of experience.

Call (888) 257-0955 today for all your telecommunication needs.

 

Advantages of VoIP – Advantage Employees

VoIP TeamIt is amply clear that VoIP telephony can help remote workers immensely and businesses can benefit in numerous ways by availing amazing features offered by IP based phone systems. There are a variety of workforce-related benefits that are already known by business owners but there are many other advantages that are left to be explored.

Employee Retention

VoIP can make a huge contribution towards employee retention and this in the end is beneficial to the employers too. Though this is quite true but the biggest beneficiary is the organization or the business owner, employees can are also a number of advantages. VoIP helps business owners offer flexibility to their staff who feel motivated and give complete dedication to their work.

The lower attrition rates will help the businesses function smoothly because they will never have to worry about finding new and efficient workers. VoIP gives a very economic option to the businesses when it comes to hiring and retaining remote workers. The cost effective approach helps businesses maintain higher employee satisfaction rate.

Team Morale, Remote Working

Team morale needs to be given due importance and this has to be analyzed differently as it is not always related to employee retention. Remote working can add its own value to the businesses as the employees will be happier with the extended flexibility. However, this does not give us any insight on the quality of work being delivered by the employees. There are special scientific methods that are used for this but we are not going to cover those in this blog post. As far as the working modes of employees are concerned, they are broadly categorized as individual and group-based. Remote working will be able to facilitate individual working to an extent however it has a greater impact upon team work.

Every organization has a good mix of both individual and group work for their employees but you need to analyze how VoIP impacts both while remote working. The employees who perform isolated individual tasks might not have to avail telephonic services quite often – they will be productive with or without using VoIP. However, when it comes to group tasks, employees will have to regularly collaborate with the other members of the organization on a real time basis using the real time applications. The employees’ (who are primarily involved in group tasks) productivity might not show any improvement even though they are happier remote working.

Group Tasks

Employees engaged in group tasks have to be provided with a virtual environment where they will be constantly in touch with other members and can collaborate on a real time basis. This will ultimately boost their morale and they will be motivated to perform better. VoIP should be included as the core element for group tasks as it will add value to their remote working. VoIP will be readily available to the employees – both for the remote workers as well as the ones working in the office. The Presence feature of VoIP will help in the real time communication as it is an enhancement upon voice calls or conference calls. Team sessions can be easily arranged as the employees will be able to view the real-time status of co-workers.

Distributed Teams

This is of great benefit to distributed teams who often work under strict deadlines. Mobility too supports all forms of remote collaboration and it is far less expensive and reliable. Virtual meetings is often taxing and the team morale gets a huge boost because employees get the opportunity to work remotely and at the same time collaborate with co-workers as if they are all located in the same office. Strong morale obviously leads to higher productivity for the businesses.

Team work will be immensely benefited by the use of VoIP as it is more reliable and loaded with better features than the traditional phones.

About Nebula Solutions

Nebula Solutions (originally Technology Convergence Group (TCG)) is a provider of business telecommunication solutions in the Dayton, Columbus, and Cincinnati, Ohio areas. Nebula Solutions is a Toshiba Platinum Dealer, which is the highest attainable certification level. Nebula Solutions supports all Toshiba telephone systems from the IPedge VoIP system all the way to Strata communication systems. At Nebula Solutions, our technicians are Toshiba certified and have an average of over 20 years of experience.

Call (888) 257-0955 today for all your telecommunication needs.