3 Cloud Phone Myths That Are Barriers for Collaboration

Businesses across the world are migrating to the cloud phone but there are still some who haven’t embraced the change. Obvious reasons for not making the move exist and this often includes concerns pertaining to security, productivity and adoption costs.

The legacy tools for file sharing and collaboration can’t match the needs and pace of modern businesses. These inefficient tools prove to be a hindrance to productivity and often increase the cost of production. Modern businesses must realize the importance of adopting technologies and tools that help employees to work from any location with complete access to the type of information they need. Businesses that fail to realize this need are going to be left behind their competitors. In this blog post, we are going to bust some of the myths associated with the adoption of technologies like cloud phone systems that prevent businesses from making the right move quickly:

Myth 1: On-Premise Solutions Have Best Security

Companies consider on-premise phone systems and data solutions as safe bets because they believe that they have absolute control over sensitive data or information. However, according to recent news reports, most recent data breaches have occurred within on-premise systems. Some of the security issues that can plague on-premise systems include:

  • Human error – People are prone to committing mistakes and simple human error can result in high-profile data breaches.
  • Misplaced devices too can result in data breaches where it is not possible to even remotely wipe out the information.
  • Physical breaches can affect your on-premise systems and you will have to keep adopting new security technologies like biometric authentication or disaster management.

However, as with any cloud-based systems, cloud phone also have access to advanced security capabilities that can resolve issues quickly. Since the content is stored in the cloud, you not only gain visibility but also absolute control on data access and sharing. Data stored in the cloud can be remotely repaired when a device gets misplaced or lost.

Moreover, your cloud phone systems, data, and other tools are being handled by experienced and dedicated experts. They will ensure that all data security protocols are implemented and any breach is taken care of at lightning speed.

MYTH 2: Investment in Hardware is Scalable

Even a few years back, investment in hardware was being considered safe. However, with a company’s growth, server storage space actually decreases. On the other hand, maintenance hours and costs keep growing. Businesses often grow at an unpredictable rate and it’s impractical to be investing in hardware when you are not sure about the growth of your company.

Since there is a wide range of cloud-based tools and solutions available in the market, it is better to opt for the superior alternative. These solutions are known to be reliable, efficient, faster and fault-tolerant. Single point hardware failure is not possible in the cloud and you can safeguard your company from unpredictable data losses.

The situation with a phone system is similar. You mentally think you are planning for the future and get an on-premise phone that is way beyond you requirements. And, this is an investment that is sunk forever. With a cloud phone, you have options to add extensions in small numbers and even scale back when you don’t need the extensions. Features, capabilities and facilities are scalable up and down.

MYTH 3: Reliance on FTPs is Forever.

FTP servers were once the lifeblood of business, which facilitated file sharing and collaboration. However, with the change in the workplace, external collaboration, and on-the-go productivity has become necessary. FTP’s aren’t flexible enough and the technology is decades old. It does not offer any kind of data encryption, which leaves your data completely exposed.

Modern businesses should go for the cloud-based alternatives that are more adaptable and flexible than FTP can ever be. You will be able to share files and collaborate easily from your mobile devices anywhere.

A cloud phone system is not dependent on an FTP. It is completely IP based and the IPs are dynamic. At the server end, the cloud phone uses a large number of IP addresses so that your calls are never held up. At the client end, the cloud phone system does not even expect a static IP address. It recognizes you through the log-in, and set up a session based on your current IP address. You can log off, move on and reconnect, and the cloud phone system will still recognize you.

It is time to understand these and other myths and embrace cloud phone and other cloud-based system for your business.

About Nebula Solutions

Nebula Solutions (originally Technology Convergence Group (TCG)) is a provider of business telecommunication solutions in the Dayton, Columbus, and Cincinnati, Ohio areas. Nebula Solutions is a Toshiba Platinum Dealer, which is the highest attainable certification level. Nebula Solutions supports all Toshiba telephone systems from the IPedge VoIP system all the way to Strata communication systems. At Nebula Solutions, our technicians are Toshiba certified and have an average of over 20 years of experience.

Call (888) 257-0955 today for all your telecommunication needs.

 

What is Cloud Computing? A Non-Technical Perspective

Cloud computing has turned into lifeblood for the enterprises as well as customers. If businesses want to win the race, they will have to get on board quickly. Several people believe that Cloud is nothing but the same old wine in a new bottle. Logic behind this belief is that cloud computing is just a natural progression from the existing mainframe computing or managed hosting. However, one thing that the naysayers miss out on is that even though cloud might be just an incremental change over the existing technology, it’s a fast changing world out there and cloud is the next big change.

The big change on the cloud is the shift from infrastructure and applications to being data oriented. Computing hardware has been almost completely commoditized; however, even a few years ago software was only the game of the bigger companies. Consumers now have option of choosing from different cloud computing delivery models like PaaS, SaaS and IaaS. They can use any of these models for their computing needs that can range from DIY (do-it-yourself) to DIFY (do-it-for-you). IT has been extended to the common people and consumers through the use of cloud computing.

Cloud Computing Offers

If we are to take the example of cloud computing being offered by any number of companies, we can easily spot numerous failures. However, the interesting thing is that it is absolutely fine to have such faults because cloud is a fast changing environment where engineers are experimenting with a lot of new things. Thus, when we compare with the well-oiled and better-managed data centers, we are going to find faults with other start-ups. Businesses or companies offering cloud computing services are bound to experience hiccups and even stumble from time to time because they are working to bring about a change. It is all about trial and error, so we have to cut them some slack while judging their quality of service.

The best thing is that the change in cloud computing is getting unflinching support from the public sector. Often the public sector has been regarded as a slow adopter of information technology; however, the most amazing aspect is that this sector has been the biggest driver behind the change in cloud computing. It is quite understandable when we see industry bigwigs like Larry Ellison, Bill Gates and Jeff Bezos vouch for cloud computing but the size of the game can be comprehended from the fact when we see the U.S. Federal CIO’s name featured  on the list. The scale of the cloud computing market can be judged from the huge excitement it has managed to create among the industry leaders.

The change is there for everyone to see and those who seem to be missing out on the big picture are being distracted because of focusing on other aspects. The market has grown significantly and on minute observation, one can judge the value quite easily. No other market change has ever been so transparent and open. For a non-technical person it all boils down to their perspective of cloud and keeping aside all the changes, they have to decide whether they want to be part of the change or just wait to see whether these changes fail and leave them unchanged.

About Nebula Solutions

Nebula Solutions (originally Technology Convergence Group (TCG)) is a provider of business telecommunication solutions in the Dayton, Columbus, and Cincinnati, Ohio areas. Nebula Solutions is a Toshiba Platinum Dealer, which is the highest attainable certification level. Nebula Solutions supports all Toshiba telephone systems from the IPedge VoIP system all the way to Strata communication systems. At Nebula Solutions, our technicians are Toshiba certified and have an average of over 20 years of experience.

Call (888) 257-0955 today for all your telecommunication needs.

 

Conferencing Solution & Online Professional Courses

Over the past decade VoIP as a communication technology has revolutionized the way we manage our conferencing solution.

The use of broadband Internet to make calls instead of the analog or conventional phone system is simply amazing. It allows a greater degree of freedom to users and at the same time allows better communication over multiple devices with an Internet connection. The technology behind this revolutionary communication system is pretty simple as it only converts sound signals into digital packets that are transferred over the Internet broadband. Thus, everyone who uses VoIP telephony is actually using the Internet to make or receive phone calls.

The business world has taken to VoIP like fish takes to water! Since its inception, VoIP has garnered a lot of support from the business community that immediately understood the multiple benefits offered by this new technology. Not only did it save a lot of money but it also offered seamless communication with numerous advanced telephony features. From music on hold to find me/follow me, VoIP has everything for the modern businesses to excel.

One particular business that has immensely benefited from VoIP is the Online Professional Courses. Since this business is entirely dependent on the Internet, VoIP turned out to be its natural ally when it came to choosing an effective communication system and related conferencing solution for delivery of courses. Online professional courses are offered over the Internet and subscribers to these courses often make web based conference calls to course coordinators and fellow students. The integration of VoIP makes it extremely easy to enable web based conferencing solutions through applications like Skype, etc.

Here is a list of features offered by VoIP and conferencing solution that plays a very important role in delivering professional courses smoothly:

# 1 Find Me/Follow Me Call Routing

Subscribers as well as the course coordinators of online professional courses will certainly appreciate this immensely beneficial feature. This feature facilitates the creation of a contact list of numbers where a particular user can be located before the call is pushed to the voicemail. For instance, if you have an incoming call to your desk phone then it would ring twice before your cell phone starts ringing and on the fifth ring it is your home phone that starts ringing. Thus, all numbers tagged with your contact name keep ringing and when exhausted, the call gets transferred to your voicemail.

#2 Voicemail To E-Mail

This feature is available with standard VoIP suites available in the market and it transcribes the voicemail messages to text. Once converted to text, it is then sent to a designated email id. Thus, subscribers of online professional courses never really have to take the hassle of noting down names, addresses or phone numbers from voicemails. All this will lead to an organized and orderly search of voicemails.

#3 Bandwidth Utilization Along With Detailed Call Reports

Companies offering online professional courses have to decide everything based on concrete and well-organized data reports. Cloud based VoIP telephony provides them with reports on bandwidth utilization and inbound and outbound calls. Detailed reports provide data on call history that includes duration, originator, destination, and cost.

#4 Multimedia Conferencing Solution

Videoconferencing is a seamless activity when companies use VoIP to communicate with their clients and co-workers. Discussions on meetings, agendas, files, daily affairs and deals can be carried out smoothly. This feature is of immense help for companies as well as subscribers of online professional courses as they are able to discuss and share information one-to-one with course coordinators and other students on a real-time basis.

About Nebula Solutions

Nebula Solutions (originally Technology Convergence Group (TCG)) is a provider of business telecommunication solutions in the Dayton, Columbus, and Cincinnati, Ohio areas. Nebula Solutions is a Toshiba Platinum Dealer, which is the highest attainable certification level. Nebula Solutions supports all Toshiba telephone systems from the IPedge VoIP system all the way to Strata communication systems. At Nebula Solutions, our technicians are Toshiba certified and have an average of over 20 years of experience.

Call (888) 257-0955 today for all your telecommunication needs.

 

Cloud Systems & Small Businesses

Cloud systems are the latest trend in the IT world. Cloud systems loosely covers cloud computing, cloud storage, and for us, cloud based phone systems.

Information technology has transformed the way business is conducted. Nowadays cloud systems too aim in revolutionizing the way small businesses do their business. Cloud computing will be dominating the business world in coming days as it is cheaper, portable, safer and faster than the present methods. Companies are realizing that it’s safe to keep their files and data on clouds and thus the future for small businesses data management seems ‘cloudy.’

Now, the question is whether small businesses are actually reaping any benefits from cloud services. Are they able to get what cloud system promises? Hopefully, this discussion will throw some light on the issue.

Cost Reduction

By shifting to cloud systems, small businesses can reduce their hardware costs. Even when there is any extension in your business, you do not have to spend for hardware. There is no need to invest in servers and their installation. Hire an appropriate cloud storage plan and take the required hardware on ‘rent’. Thus, your business will be paying only for the amount that they actually need. With the help of cloud systems, your business will get access to high tech features at very attractive prices.

With cloud systems, small businesses can reduce costs in different ways. It can save the initial investment required to set up IT system. Operations and maintenance costs will be less. Moreover, they need not hire a team of technicians to control their IT system. They can even save on energy costs as there will be no large servers and the need to have 24/7 reliability.

Increased Data Security

With cloud systems, small businesses can store their data securely 24/7. They get a professional platform that is quite affordable too. They get services like data backup, security from hackers, and protection from cyber security issues. For maintaining this level of security, small businesses have to spend thousands of dollars. With cloud system they get all these included in the services provided by the cloud computing service provider. Thus, they can operate safely with the fear of getting their data hacked or deleted.

Work Remotely

Apart from these, cloud systems have also made it possible for small businesses to access their files from anywhere, anytime. To access important files, all that is required is an Internet connection and password to reach those files. Thus, while you are on the go or are away from office, you can still look at the files, edit them, share them, and process them any way you want. This not only saves time, it increases your business efficiency tremendously.

Moreover, when you use a cloud system all your data is centralized. They are not in any manager’s computer. So, you and your team can work any time on any project. Things become faster and more efficient. One can access required data and transfer them from their tablets or Smartphone.

Better Collaboration

For managing a business operation efficiently, collaboration is needed. It is required for conducting daily operations and at the same time to provide better customer service. With proper collaboration, even a small firm can operate like a big company. They will be able to keep their clients happy, make mobile workers perform efficiently, and have effective business days.

With cloud system a small business will be able to increase the degree of collaboration. They can easily track performance of employees, and provide better service to customer more effectively.

Just like the revolution that was brought by information technology, cloud systems too brings a lot of scope for small businesses. If they harness the immense possibilities they can easily compete with their bigger counterparts. It will help them operate smartly like never before and do business in more professional way.

About Nebula Solutions

Nebula Solutions (originally Technology Convergence Group (TCG)) is a provider of business telecommunication solutions in the Dayton, Columbus, and Cincinnati, Ohio areas. Nebula Solutions is a Toshiba Platinum Dealer, which is the highest attainable certification level. Nebula Solutions supports all Toshiba telephone systems from the IPedge VoIP system all the way to Strata communication systems. At Nebula Solutions, our technicians are Toshiba certified and have an average of over 20 years of experience.

Call (888) 257-0955 today for all your telecommunication needs.

 

IP-PBX Systems Makes Work Easy and Effective

Unified CommunicationsA typical IP-PBX phone system is loaded with several advanced telephony features to make your work really easy and effective. Employee productivity is increased with the implementation of IP-PBX. You will be able to enjoy all the advantages without investing a fortune to buy PBX equipment and at the same time maintenance of the system will not require dedicated IT resources. The VoIP service provider will take care of the Hosted PBX systems and all these would make extremely affordable to install, deploy, managed and even maintain the PBX telephones hosted on the cloud.

The primary technology behind the latest IP-PBX systems is VoIP or Voice over Internet Protocol. This is a technology group that works to deliver voice communication services over an IP communication network. There are several terms used by people to refer to the VoIP communication systems which include IP communications, broadband phone service, VoBB or Voice over Broadband telephony, Internet telephony etc. VoIP in simple terms is a package that involves both software as well as hardware to facilitate internet-based communication service. All the voice signals are transmitted over the IP network and the entire communication system is based on the internet.

VoIP is an extremely intelligent system that converts the analog voice signals into digital packets and transmits them over the internet. VoIP is slowly replacing the PSTN telephone systems around the world and businesses are fast switching to this latest technology.

There are 3 different ways of placing a VoIP call and you can use any one or all these ways to make or receive calls.

  1. Analog Telephone Adapter or ATA – Using this method, you will be able to connect your existing analog telephone sets to the internet for making calls using VoIP or IP-PBX. ATA or Analog telephone Adaptor will carry out the conversion of analog signals to digital signals and even carry out internet based transmission of the digital packets.
  2. IP Phones – Though these phones look like the normal phones but they use RJ-45 connectors to connect to the router. You will be able to connect the IP phone to the router directly and make calls using VoIP
  3. PC to PC – In order to connect calls from one PC to another, you will just need a software, speakers, microphones and sound card. Obviously, you will also need an internet connection for making the calls but the calls will be absolutely free. You will just be paying for the data usage and nothing else.

The IP-PBX Advantages

You will be able to use the IP-PBX system at your office and make or receive the calls using the internet. The calls will be routed just the way your old PBX system worked; however, the only change is that here the digital packets would be routed using the intelligent call routing feature. IP-PBX is a cost effective alternative to the legacy PBX systems.

Here is a list of things that you should keep in mind while migrating to the IP-PBX systems:

• Calling / Service Plans

You should always check the calling/service plans being offered by the vendor and choose the calling or service plan that suits your communication needs. Most of the service providers offer competitive pricing so you are not going find it too challenging while finalizing your choice.

• Calling Features

You must cross-check with your service provider whether the advanced calling features like conference call, caller ID and Voicemail have been provided with the service plan or not. These basic features are offered by most of the leading VoIP-PBX service providers in the market.

• Easy Set Up

It is really easy to set up the VoIP phone system and it does not require specialists to carry out the installation.

• Support

All the leading VoIP-PBX service providers in the market offer ticket or email based support. You should also ask your service provider about the FAQ list that would address most of your concerns.

About Nebula Solutions

Nebula Solutions (originally Technology Convergence Group (TCG)) is a provider of business telecommunication solutions in the Dayton, Columbus, and Cincinnati, Ohio areas. Nebula Solutions is a Toshiba Platinum Dealer, which is the highest attainable certification level. Nebula Solutions supports all Toshiba telephone systems from the IPedge VoIP system all the way to Strata communication systems. At Nebula Solutions, our technicians are Toshiba certified and have an average of over 20 years of experience.

Call (888) 257-0955 today for all your telecommunication needs.