What You Need to Know About Avaya’s Bankruptcy

This January, telecommunications company Avaya filed for Chapter 11 bankruptcy in order to reduce some of its $6.3 billion debt. Though the company tried to sell its call center business last year, Avaya representatives have said that it has no plans to sell this part of the business right now. Avaya’s bankruptcy is significant for the telecommunications industry because it is indicative of a common struggle that many telecom businesses face as they shift from a hardware to software and service based business model.

About Avaya’s Bankruptcy

Avaya is well known in the telecommunications space. This multinational company has been a market leader in the telecom industry offering its contact center, internet telephony, wireless data communications, and CRM software services. However, Avaya was late entering the cloud space, which was part of why the company began to struggle and eventually file for Chapter 11 bankruptcy.

Though Avaya offers software and service-based solutions, the company’s business model did not account for the transition away from hardware. In 2016, the company made 75 percent of its revenue from software and services. However, their capital structure was put into place to support a hardware-focused business model, which could not accommodate the business transition to cloud-based solutions.

Now that the company has filed for bankruptcy, it will have a chance to reduce debt and reinvest resources to better account for the big shift toward cloud-based telecom solutions. Though Avaya’s decision to file for bankruptcy may have come as a surprise to some in the industry, the event reveals a growing issue in the telecom space – some companies are not able to keep up with the transition away from the older, hardware-based business model.

What This Means for the Telecom Industry

Avaya’s decision to file for bankruptcy brings light to an important trend in the telecom industry. More and more businesses are looking for flexible, cloud-based solutions that can accommodate their changing business communication needs. Though many large companies are still using on premise telecom solutions like contact centers, it’s clear that telecom companies need to be more flexible in their offerings if they want to be able to support the growing communication needs of many modern businesses.

Business owners should look for telecom solutions that are not only able to solve their current communication challenges but also those that they may face in the future. As the business world becomes increasingly more digital and more businesses begin to offer their products and services internationally, business communication needs will continue to transform. Forward-thinking telecom service providers are those that can offer a range of flexible, cloud-based solutions that can keep up with changes in the marketplace.

What’s Next?

Whether you are an Avaya customer or not, this bankruptcy decision may have you wondering how you can find the right telecom solutions for your business. Take this opportunity to explore your options and find a telecom provider that is able to meet your growing and changing business communication needs. We would love to talk to you more about what telecom challenges you may face and what your business needs to succeed. Contact us today to find the right solutions for your current and future business needs.

3 Cloud Phone Myths That Are Barriers for Collaboration

Businesses across the world are migrating to the cloud phone but there are still some who haven’t embraced the change. Obvious reasons for not making the move exist and this often includes concerns pertaining to security, productivity and adoption costs.

The legacy tools for file sharing and collaboration can’t match the needs and pace of modern businesses. These inefficient tools prove to be a hindrance to productivity and often increase the cost of production. Modern businesses must realize the importance of adopting technologies and tools that help employees to work from any location with complete access to the type of information they need. Businesses that fail to realize this need are going to be left behind their competitors. In this blog post, we are going to bust some of the myths associated with the adoption of technologies like cloud phone systems that prevent businesses from making the right move quickly:

Myth 1: On-Premise Solutions Have Best Security

Companies consider on-premise phone systems and data solutions as safe bets because they believe that they have absolute control over sensitive data or information. However, according to recent news reports, most recent data breaches have occurred within on-premise systems. Some of the security issues that can plague on-premise systems include:

  • Human error – People are prone to committing mistakes and simple human error can result in high-profile data breaches.
  • Misplaced devices too can result in data breaches where it is not possible to even remotely wipe out the information.
  • Physical breaches can affect your on-premise systems and you will have to keep adopting new security technologies like biometric authentication or disaster management.

However, as with any cloud-based systems, cloud phone also have access to advanced security capabilities that can resolve issues quickly. Since the content is stored in the cloud, you not only gain visibility but also absolute control on data access and sharing. Data stored in the cloud can be remotely repaired when a device gets misplaced or lost.

Moreover, your cloud phone systems, data, and other tools are being handled by experienced and dedicated experts. They will ensure that all data security protocols are implemented and any breach is taken care of at lightning speed.

MYTH 2: Investment in Hardware is Scalable

Even a few years back, investment in hardware was being considered safe. However, with a company’s growth, server storage space actually decreases. On the other hand, maintenance hours and costs keep growing. Businesses often grow at an unpredictable rate and it’s impractical to be investing in hardware when you are not sure about the growth of your company.

Since there is a wide range of cloud-based tools and solutions available in the market, it is better to opt for the superior alternative. These solutions are known to be reliable, efficient, faster and fault-tolerant. Single point hardware failure is not possible in the cloud and you can safeguard your company from unpredictable data losses.

The situation with a phone system is similar. You mentally think you are planning for the future and get an on-premise phone that is way beyond you requirements. And, this is an investment that is sunk forever. With a cloud phone, you have options to add extensions in small numbers and even scale back when you don’t need the extensions. Features, capabilities and facilities are scalable up and down.

MYTH 3: Reliance on FTPs is Forever.

FTP servers were once the lifeblood of business, which facilitated file sharing and collaboration. However, with the change in the workplace, external collaboration, and on-the-go productivity has become necessary. FTP’s aren’t flexible enough and the technology is decades old. It does not offer any kind of data encryption, which leaves your data completely exposed.

Modern businesses should go for the cloud-based alternatives that are more adaptable and flexible than FTP can ever be. You will be able to share files and collaborate easily from your mobile devices anywhere.

A cloud phone system is not dependent on an FTP. It is completely IP based and the IPs are dynamic. At the server end, the cloud phone uses a large number of IP addresses so that your calls are never held up. At the client end, the cloud phone system does not even expect a static IP address. It recognizes you through the log-in, and set up a session based on your current IP address. You can log off, move on and reconnect, and the cloud phone system will still recognize you.

It is time to understand these and other myths and embrace cloud phone and other cloud-based system for your business.

About Nebula Solutions

Nebula Solutions (originally Technology Convergence Group (TCG)) is a provider of business telecommunication solutions in the Dayton, Columbus, and Cincinnati, Ohio areas. Nebula Solutions is a Toshiba Platinum Dealer, which is the highest attainable certification level. Nebula Solutions supports all Toshiba telephone systems from the IPedge VoIP system all the way to Strata communication systems. At Nebula Solutions, our technicians are Toshiba certified and have an average of over 20 years of experience.

Call (888) 257-0955 today for all your telecommunication needs.

 

What is Cloud Computing? A Non-Technical Perspective

Cloud computing has turned into lifeblood for the enterprises as well as customers. If businesses want to win the race, they will have to get on board quickly. Several people believe that Cloud is nothing but the same old wine in a new bottle. Logic behind this belief is that cloud computing is just a natural progression from the existing mainframe computing or managed hosting. However, one thing that the naysayers miss out on is that even though cloud might be just an incremental change over the existing technology, it’s a fast changing world out there and cloud is the next big change.

The big change on the cloud is the shift from infrastructure and applications to being data oriented. Computing hardware has been almost completely commoditized; however, even a few years ago software was only the game of the bigger companies. Consumers now have option of choosing from different cloud computing delivery models like PaaS, SaaS and IaaS. They can use any of these models for their computing needs that can range from DIY (do-it-yourself) to DIFY (do-it-for-you). IT has been extended to the common people and consumers through the use of cloud computing.

Cloud Computing Offers

If we are to take the example of cloud computing being offered by any number of companies, we can easily spot numerous failures. However, the interesting thing is that it is absolutely fine to have such faults because cloud is a fast changing environment where engineers are experimenting with a lot of new things. Thus, when we compare with the well-oiled and better-managed data centers, we are going to find faults with other start-ups. Businesses or companies offering cloud computing services are bound to experience hiccups and even stumble from time to time because they are working to bring about a change. It is all about trial and error, so we have to cut them some slack while judging their quality of service.

The best thing is that the change in cloud computing is getting unflinching support from the public sector. Often the public sector has been regarded as a slow adopter of information technology; however, the most amazing aspect is that this sector has been the biggest driver behind the change in cloud computing. It is quite understandable when we see industry bigwigs like Larry Ellison, Bill Gates and Jeff Bezos vouch for cloud computing but the size of the game can be comprehended from the fact when we see the U.S. Federal CIO’s name featured  on the list. The scale of the cloud computing market can be judged from the huge excitement it has managed to create among the industry leaders.

The change is there for everyone to see and those who seem to be missing out on the big picture are being distracted because of focusing on other aspects. The market has grown significantly and on minute observation, one can judge the value quite easily. No other market change has ever been so transparent and open. For a non-technical person it all boils down to their perspective of cloud and keeping aside all the changes, they have to decide whether they want to be part of the change or just wait to see whether these changes fail and leave them unchanged.

About Nebula Solutions

Nebula Solutions (originally Technology Convergence Group (TCG)) is a provider of business telecommunication solutions in the Dayton, Columbus, and Cincinnati, Ohio areas. Nebula Solutions is a Toshiba Platinum Dealer, which is the highest attainable certification level. Nebula Solutions supports all Toshiba telephone systems from the IPedge VoIP system all the way to Strata communication systems. At Nebula Solutions, our technicians are Toshiba certified and have an average of over 20 years of experience.

Call (888) 257-0955 today for all your telecommunication needs.

 

Future of Telecommunication and Internet of Things

For businesses, telecommunication is the primary driver. At present, roughly 3.2 billion people are in some way or the other connected to the Internet.

People share information amongst themselves in one form or the other by using the Internet. And with every passing day, that number is rising at a rocketing pace.

However, in the days to come, we are not likely to be alone in cyberspace.

Passive and active devices that have some computing and processing capabilities are going to be our companions in cyberspace and compete for space along with telecommunication. They will be communicating as well as sharing information just like us, but with more vigor and more perfection. They will get connected with each other in a complex manner to form a more vivid global mesh. In the days to come, the number of connected devices is likely to increase by a remarkable degree, making the competition between man and machines more intense in cyberspace.

Since the Internet is basically a global library and an unlimited resource for knowledge, the formats in which the information can be available is likely to increase tremendously.

Challenges to Telecommunication

In addition to telecommunication, video and audio formats, along with text are likely to increase in numbers. The concept of open Internet is likely to make way to a system wherein large information companies will control the cyber world. This is going to be a huge changeover, wherein, certain companies are going to decide what will be available on the Net and what will not be visible or usable. Moreover, they may even decide what the common people are supposed to do on the Net. That means the freedom of information that is there in the cyber world will no longer prevail.

These companies are going to utilize Internet as a premise to promote content marketing of their products and services. Since most VoIP telecommunication for individuals is free, advertisements may become the norm. They will block unwanted content, or content that they think will either do no good to them or have negative publicity for them. This is going to be huge transformation in the world of Internet in the days to come. Many sub-spaces may come into existence. Imagine a sub-space world where only automobiles are discussed, or discussions and interactions are limited to a geographical or political compulsions.

Moreover, with more and more people getting access to the Internet all over the world, the activity will increase and newer forms of telecommunication and information exchange will come into existence. More devices will be incorporated, more data formats will be invented and, nearly unlimited ways of processing and presenting information will be the norm.

With the decline in landlines, telecommunication over the Net is gaining momentum. Newer sectors of our daily lives are going to be governed by Internet and related web based technology. Starting with daily household activities like managing the electrical appliances through mobiles devices to controlling electronic accessories, everything will be done via the Internet. This will automatically raise our dependency on the Internet.

Other Forms of Communication

People will start expressing their opinions via Internet. The use of blogs will increase and so will the use of the websites of various kinds. The value of content and of the companies that manage content will increase.

Education will become more Internet-based. This will enable education to every person on Earth through distant education.

Even medical science will become more Internet-based. It will become possible to diagnose and treat people from remote places, with the help of remote sensing. Even complex surgeries will be possible via Internet-based technology.

In a nutshell, it will be the Internet that will play the most pivotal role in determining the type of life we will lead in the future. With the advent of cut throat technology, that change is already in the offing and the coming days are only going to see more influence of Internet based technology in our day to day life and in other aspects of our lives.

About Nebula Solutions

Nebula Solutions (originally Technology Convergence Group (TCG)) is a provider of business telecommunication solutions in the Dayton, Columbus, and Cincinnati, Ohio areas. Nebula Solutions is a Toshiba Platinum Dealer, which is the highest attainable certification level. Nebula Solutions supports all Toshiba telephone systems from the IPedge VoIP system all the way to Strata communication systems. At Nebula Solutions, our technicians are Toshiba certified and have an average of over 20 years of experience.

Call (888) 257-0955 today for all your telecommunication needs.

 

Cloud Systems & Small Businesses

Cloud systems are the latest trend in the IT world. Cloud systems loosely covers cloud computing, cloud storage, and for us, cloud based phone systems.

Information technology has transformed the way business is conducted. Nowadays cloud systems too aim in revolutionizing the way small businesses do their business. Cloud computing will be dominating the business world in coming days as it is cheaper, portable, safer and faster than the present methods. Companies are realizing that it’s safe to keep their files and data on clouds and thus the future for small businesses data management seems ‘cloudy.’

Now, the question is whether small businesses are actually reaping any benefits from cloud services. Are they able to get what cloud system promises? Hopefully, this discussion will throw some light on the issue.

Cost Reduction

By shifting to cloud systems, small businesses can reduce their hardware costs. Even when there is any extension in your business, you do not have to spend for hardware. There is no need to invest in servers and their installation. Hire an appropriate cloud storage plan and take the required hardware on ‘rent’. Thus, your business will be paying only for the amount that they actually need. With the help of cloud systems, your business will get access to high tech features at very attractive prices.

With cloud systems, small businesses can reduce costs in different ways. It can save the initial investment required to set up IT system. Operations and maintenance costs will be less. Moreover, they need not hire a team of technicians to control their IT system. They can even save on energy costs as there will be no large servers and the need to have 24/7 reliability.

Increased Data Security

With cloud systems, small businesses can store their data securely 24/7. They get a professional platform that is quite affordable too. They get services like data backup, security from hackers, and protection from cyber security issues. For maintaining this level of security, small businesses have to spend thousands of dollars. With cloud system they get all these included in the services provided by the cloud computing service provider. Thus, they can operate safely with the fear of getting their data hacked or deleted.

Work Remotely

Apart from these, cloud systems have also made it possible for small businesses to access their files from anywhere, anytime. To access important files, all that is required is an Internet connection and password to reach those files. Thus, while you are on the go or are away from office, you can still look at the files, edit them, share them, and process them any way you want. This not only saves time, it increases your business efficiency tremendously.

Moreover, when you use a cloud system all your data is centralized. They are not in any manager’s computer. So, you and your team can work any time on any project. Things become faster and more efficient. One can access required data and transfer them from their tablets or Smartphone.

Better Collaboration

For managing a business operation efficiently, collaboration is needed. It is required for conducting daily operations and at the same time to provide better customer service. With proper collaboration, even a small firm can operate like a big company. They will be able to keep their clients happy, make mobile workers perform efficiently, and have effective business days.

With cloud system a small business will be able to increase the degree of collaboration. They can easily track performance of employees, and provide better service to customer more effectively.

Just like the revolution that was brought by information technology, cloud systems too brings a lot of scope for small businesses. If they harness the immense possibilities they can easily compete with their bigger counterparts. It will help them operate smartly like never before and do business in more professional way.

About Nebula Solutions

Nebula Solutions (originally Technology Convergence Group (TCG)) is a provider of business telecommunication solutions in the Dayton, Columbus, and Cincinnati, Ohio areas. Nebula Solutions is a Toshiba Platinum Dealer, which is the highest attainable certification level. Nebula Solutions supports all Toshiba telephone systems from the IPedge VoIP system all the way to Strata communication systems. At Nebula Solutions, our technicians are Toshiba certified and have an average of over 20 years of experience.

Call (888) 257-0955 today for all your telecommunication needs.

 

IP-PBX Systems Makes Work Easy and Effective

Unified CommunicationsA typical IP-PBX phone system is loaded with several advanced telephony features to make your work really easy and effective. Employee productivity is increased with the implementation of IP-PBX. You will be able to enjoy all the advantages without investing a fortune to buy PBX equipment and at the same time maintenance of the system will not require dedicated IT resources. The VoIP service provider will take care of the Hosted PBX systems and all these would make extremely affordable to install, deploy, managed and even maintain the PBX telephones hosted on the cloud.

The primary technology behind the latest IP-PBX systems is VoIP or Voice over Internet Protocol. This is a technology group that works to deliver voice communication services over an IP communication network. There are several terms used by people to refer to the VoIP communication systems which include IP communications, broadband phone service, VoBB or Voice over Broadband telephony, Internet telephony etc. VoIP in simple terms is a package that involves both software as well as hardware to facilitate internet-based communication service. All the voice signals are transmitted over the IP network and the entire communication system is based on the internet.

VoIP is an extremely intelligent system that converts the analog voice signals into digital packets and transmits them over the internet. VoIP is slowly replacing the PSTN telephone systems around the world and businesses are fast switching to this latest technology.

There are 3 different ways of placing a VoIP call and you can use any one or all these ways to make or receive calls.

  1. Analog Telephone Adapter or ATA – Using this method, you will be able to connect your existing analog telephone sets to the internet for making calls using VoIP or IP-PBX. ATA or Analog telephone Adaptor will carry out the conversion of analog signals to digital signals and even carry out internet based transmission of the digital packets.
  2. IP Phones – Though these phones look like the normal phones but they use RJ-45 connectors to connect to the router. You will be able to connect the IP phone to the router directly and make calls using VoIP
  3. PC to PC – In order to connect calls from one PC to another, you will just need a software, speakers, microphones and sound card. Obviously, you will also need an internet connection for making the calls but the calls will be absolutely free. You will just be paying for the data usage and nothing else.

The IP-PBX Advantages

You will be able to use the IP-PBX system at your office and make or receive the calls using the internet. The calls will be routed just the way your old PBX system worked; however, the only change is that here the digital packets would be routed using the intelligent call routing feature. IP-PBX is a cost effective alternative to the legacy PBX systems.

Here is a list of things that you should keep in mind while migrating to the IP-PBX systems:

• Calling / Service Plans

You should always check the calling/service plans being offered by the vendor and choose the calling or service plan that suits your communication needs. Most of the service providers offer competitive pricing so you are not going find it too challenging while finalizing your choice.

• Calling Features

You must cross-check with your service provider whether the advanced calling features like conference call, caller ID and Voicemail have been provided with the service plan or not. These basic features are offered by most of the leading VoIP-PBX service providers in the market.

• Easy Set Up

It is really easy to set up the VoIP phone system and it does not require specialists to carry out the installation.

• Support

All the leading VoIP-PBX service providers in the market offer ticket or email based support. You should also ask your service provider about the FAQ list that would address most of your concerns.

About Nebula Solutions

Nebula Solutions (originally Technology Convergence Group (TCG)) is a provider of business telecommunication solutions in the Dayton, Columbus, and Cincinnati, Ohio areas. Nebula Solutions is a Toshiba Platinum Dealer, which is the highest attainable certification level. Nebula Solutions supports all Toshiba telephone systems from the IPedge VoIP system all the way to Strata communication systems. At Nebula Solutions, our technicians are Toshiba certified and have an average of over 20 years of experience.

Call (888) 257-0955 today for all your telecommunication needs.

 

Unified Communications – What, How and Benefits

Unified CommunicationsBusinesses thrive because of their communication and it would be really unwise to rely only on one communication system (in this case your telephone system) for getting all the work done. Let us look at a snapshot of a modern workplace:

  1. Your employees have a phone on their desk
  2. They have their workstations loaded with a variety of business applications
  3. Their Smartphones or mobile phones are within reach

Now, don’t you think it would be great if all these communications tools were integrated on a common platform? This is precisely what Unified communications do! It is the latest communication system that lets your employees receive and respond to all forms of communications from one device.

Unified Communications

Unified communications consolidates different types of communication that are exchanged via one or multiple networks. In layman’s terms Unified Communications is the technology that integrates the most frequently used tools on a common platform. Every employee in a modern workplace communicates via mail, SMS, telephone calls, video conference and instant messaging. All these communication tools can be easily integrated into a single system, which would then allow the messages to be delivered to the individuals, irrespective of the medium they use.

Unified communications is a holistic solution that facilitates the integration of video, voice as well as data into one communication system. This is a unique service that helps to stay in touch with anyone at any point of time. It bundles all the communication tools like video conferencing, instant messaging, text messaging and presence into a single service. Thus, when your employees are working from home, they can still participate in the video conferences, receive voicemails and check whether their colleagues are available at their desks for taking calls or not.

Benefits of Unified Communications

Here are a few simple yet powerful benefits of Unified Communications:

A big time and Money Saver: Unified communication can save a lot of time and money. Your employees will be able check any client or vendor communication from any device of their choice. For instance, if a civil engineer is working in a remote sight, he can easily check his mails, answer voicemails and even attend a video conference all by using his laptop, tablet or even his smartphone.

Voice messaging will become really easy as UC will help your employees to record, retrieve, relay and even forward the email messages and voicemail from one common place. This will helps them to access the messages and solve problems, irrespective of whether they are in the office or working from home.

Not only sharing of phone numbers will become really easy with UC but also temporary relocation to other workstation. They do not even have give up their phone numbers or personal identity while shifting to other workstation.

Syncing your desk phone, home phone, remote phone and even your mobiles with the phone transfer and message waiting features is simplified with UC. Dynamic extension gives a great edge to the callers who would be able to reach the executives of your company, irrespective of their location. Your employees too will be able to connect to the clients and co-workers without worrying about their location.

Desk-to-desk video conferencing is the biggest benefit of using Unified Communications as it facilitates real time access to data for better collaboration with customers or co-workers.

Delays or absence will not impede the productivity of your employees. They will be able to use features like conferencing, voicemail and other features while working from their homes.

About Nebula Solutions

Nebula Solutions (originally Technology Convergence Group (TCG)) is a provider of business telecommunication solutions in the Dayton, Columbus, and Cincinnati, Ohio areas. Nebula Solutions is a Toshiba Platinum Dealer, which is the highest attainable certification level. Nebula Solutions supports all Toshiba telephone systems from the IPedge VoIP system all the way to Strata communication systems. At Nebula Solutions, our technicians are Toshiba certified and have an average of over 20 years of experience.

Call (888) 257-0955 today for all your telecommunication needs.

 

 

5 Ways UC Can Improve Employee Productivity

Employee ProductivitySuccess or failure of a business, to a greater extent, depends on the type of communication that it maintains. Communication within the company facilitates information and knowledge sharing among the workers, which helps everyone to stay on the same page. On the other front it helps a business keep in touch with customers, vendors and other business associates.

Unified communications is the new technology which facilitates integration of all the communication services on a common platform. Traditional telephone systems are being fast replaced by the latest unified communications systems and you will not have to rely on your old telephone system when it comes to enterprise communication. In a modern workplace, employees communicate using a variety of devices and technologies like text, email, phone, video conferencing and instant messages. In order to achieve all the communication goals you will need to maintain an efficient and effective communication both within and outside your organization.

Unified communications is a holistic solution that facilitates the integration of video, voice as well as data into one communication system. This is a unique service that helps to stay in touch with anyone at any point of time. It bundles all the communication tools like video conferencing, instant messaging, text messaging and presence into a single service. Thus, when your employees are working from home, they can still participate in the video conferences, receive voicemails and check whether their colleagues are available at their desks for taking calls or not.

Traditional phone systems have certain limitations when it comes to delivering on the modern communication needs of enterprises. For instance, analytic data pertaining to customer calls cannot be accessed while using traditional phones. However, if you are switching to the unified communications then you will be able to know exactly how much time a customer had to wait for getting their calls transferred or the number of customer who just hung up. Other limitations of traditional phones include greater downtime and limited scalability.

5 Ways Unified Communications can Improve Employee Productivity

As Unified Communications include all the tools on one platform, it has a direct effect on the productivity of your employees. Here is the list of 5 features that can enhance the productivity of your employees.

#1 Voice Messaging: Switching to the unified communications will help your employees to record, retrieve, relay and even forward the email messages and voicemail from one common place. This will helps them to access the messages and solve problems, irrespective of whether they are in the office or working from home.

#2 Dynamic Extension: Your employees can now sync their desk phone, home phone, remote phone and even their mobiles with the phone transfer and message waiting features. Dynamic extension gives a great edge to the callers who would be able to reach the executives of your company, irrespective of their location. Your employees too will be able to connect to the clients and co-workers without worrying about their location.

#3 Video Conferencing: Desk-to-desk video conferencing is the biggest benefit of using Unified Communications as it facilitates real time access to data for better collaboration with customers or co-workers.

#4 Teleworking: Productivity of your employees will not be hampered due to delays or absence. They will be able to use features like conferencing, voicemail and other features while working from their homes.

#5 Hotdesking: Your employees will not only be able to share their phone numbers but also relocate temporarily to other workstation. They do not even have give up their phone numbers or personal identity while shifting to other workstation.

About Nebula Solutions

Nebula Solutions (originally Technology Convergence Group (TCG)) is a provider of business telecommunication solutions in the Dayton, Columbus, and Cincinnati, Ohio areas. Nebula Solutions is a Toshiba Platinum Dealer, which is the highest attainable certification level. Nebula Solutions supports all Toshiba telephone systems from the IPedge VoIP system all the way to Strata communication systems. At Nebula Solutions, our technicians are Toshiba certified and have an average of over 20 years of experience.

Call (888) 257-0955 today for all your telecommunication needs.

 

Cloud Telephony Security: Why you Need Not Worry.

Cloud Telephone_SecurityRecent surveys have come up with an interesting data on cloud – 54% of the businesses do not avail cloud based services because they are either worried about security on cloud or do not have any knowledge about the security issues. The blame thus falls upon us for having failed to inform businesses about cloud security.

Lack of Information

Businesses around the world never received proper and timely information about cloud and when it comes to large scale businesses, the lack of information is glaring. Cloud can actually turn business processes extremely efficient by leveraging data and communication while eliminating the needs of buying and maintaining hardware. Investment on hosted and cloud solutions can actually help you complete typical communication and IT tasks within a few hours rather than dragging the same for weeks.

The Need for Security

Security has always been a concern for the general public like you and me because, when it comes to security, we always tend to rely more upon hardware than software. However, this is not at all true and there is no evidence supporting such a belief. Whenever you decide to switch to the cloud (for the existing data or for the office phone system) then you will definitely come up with questions pertaining to security and safety. Cloud security is always at the hands of the service provider. Thus, it is imperative that the service providers take all the measures to ensure proper security.

Misplaced Confidence?

An interesting data about the IT professionals is that about 85% of them are confident about being provided a secure environment by their cloud provider. However, there are another 15% of IT professionals who have certain concerns like the few mentioned below:

  • Business interruptions or system downtime
  • Data loss or exposure during transfer to/from cloud
  • Data encryption issues
  • Physical security of data centers
  • Vulnerability of shared technology
  • Unwanted and malicious activity by the privileged administrators or insiders at the cloud service providers
  • Identifying or authenticating users
  • Assessment and comparison cloud providers
  • Legal or regulatory compliance requirements

The reasons why majority of the businesses are switching to the cloud for both their hardware and software requirements are shown below.

Cost – Moving to the cloud often helps a company save a lot of money that they would otherwise spend on maintenance and upgrades. You will be able to avail the managed services once the software or hardware is put into a data centre. This will reduce your overheads by quite a few notches. For instance, you will never have to worry about the electricity costs at your office as the cloud service provider would take care of the maintenance needs for a fixed monthly cost.

Resiliency – every data centre has three different types of power backup i.e. traditional main line, UPS battery backup, and a generator. This helps your communication or other system on the cloud to be up at any time of the day. In case of any issues, multiple network providers will be able to provide you full redundancy. Some data centers have symmetrical backups in other centers, sometimes even in other countries. Issues such as earthquakes, storm, and dust are all considered for the location.

Space – Your telephone equipments along with the needed servers can take up a big part of your office space. However, when you move everything to the cloud, you will be able to free up the space taken up by your communications room. The freed up space can then be used for other business purposes.

Security on the cloud might be a big issue for some of the business owners but the above reasons is good enough for you to leave those worries to the providers. Cloud technology and its security issues are being resolved quickly, so you can safely move to the cloud and enjoy its advantages.

About Nebula Solutions

Nebula Solutions (originally Technology Convergence Group (TCG)) is a provider of business telecommunication solutions in the Dayton, Columbus, and Cincinnati, Ohio areas. Nebula Solutions is a Toshiba Platinum Dealer, which is the highest attainable certification level. Nebula Solutions supports all Toshiba telephone systems from the IPedge VoIP system all the way to Strata communication systems. At Nebula Solutions, our technicians are Toshiba certified and have an average of over 20 years of experience.

Call (888) 257-0955 today for all your telecommunication needs.

 

Advantages of VoIP – Advantage Employees

VoIP TeamIt is amply clear that VoIP telephony can help remote workers immensely and businesses can benefit in numerous ways by availing amazing features offered by IP based phone systems. There are a variety of workforce-related benefits that are already known by business owners but there are many other advantages that are left to be explored.

Employee Retention

VoIP can make a huge contribution towards employee retention and this in the end is beneficial to the employers too. Though this is quite true but the biggest beneficiary is the organization or the business owner, employees can are also a number of advantages. VoIP helps business owners offer flexibility to their staff who feel motivated and give complete dedication to their work.

The lower attrition rates will help the businesses function smoothly because they will never have to worry about finding new and efficient workers. VoIP gives a very economic option to the businesses when it comes to hiring and retaining remote workers. The cost effective approach helps businesses maintain higher employee satisfaction rate.

Team Morale, Remote Working

Team morale needs to be given due importance and this has to be analyzed differently as it is not always related to employee retention. Remote working can add its own value to the businesses as the employees will be happier with the extended flexibility. However, this does not give us any insight on the quality of work being delivered by the employees. There are special scientific methods that are used for this but we are not going to cover those in this blog post. As far as the working modes of employees are concerned, they are broadly categorized as individual and group-based. Remote working will be able to facilitate individual working to an extent however it has a greater impact upon team work.

Every organization has a good mix of both individual and group work for their employees but you need to analyze how VoIP impacts both while remote working. The employees who perform isolated individual tasks might not have to avail telephonic services quite often – they will be productive with or without using VoIP. However, when it comes to group tasks, employees will have to regularly collaborate with the other members of the organization on a real time basis using the real time applications. The employees’ (who are primarily involved in group tasks) productivity might not show any improvement even though they are happier remote working.

Group Tasks

Employees engaged in group tasks have to be provided with a virtual environment where they will be constantly in touch with other members and can collaborate on a real time basis. This will ultimately boost their morale and they will be motivated to perform better. VoIP should be included as the core element for group tasks as it will add value to their remote working. VoIP will be readily available to the employees – both for the remote workers as well as the ones working in the office. The Presence feature of VoIP will help in the real time communication as it is an enhancement upon voice calls or conference calls. Team sessions can be easily arranged as the employees will be able to view the real-time status of co-workers.

Distributed Teams

This is of great benefit to distributed teams who often work under strict deadlines. Mobility too supports all forms of remote collaboration and it is far less expensive and reliable. Virtual meetings is often taxing and the team morale gets a huge boost because employees get the opportunity to work remotely and at the same time collaborate with co-workers as if they are all located in the same office. Strong morale obviously leads to higher productivity for the businesses.

Team work will be immensely benefited by the use of VoIP as it is more reliable and loaded with better features than the traditional phones.

About Nebula Solutions

Nebula Solutions (originally Technology Convergence Group (TCG)) is a provider of business telecommunication solutions in the Dayton, Columbus, and Cincinnati, Ohio areas. Nebula Solutions is a Toshiba Platinum Dealer, which is the highest attainable certification level. Nebula Solutions supports all Toshiba telephone systems from the IPedge VoIP system all the way to Strata communication systems. At Nebula Solutions, our technicians are Toshiba certified and have an average of over 20 years of experience.

Call (888) 257-0955 today for all your telecommunication needs.