Cloud Systems & Small Businesses

Cloud systems are the latest trend in the IT world. Cloud systems loosely covers cloud computing, cloud storage, and for us, cloud based phone systems.

Information technology has transformed the way business is conducted. Nowadays cloud systems too aim in revolutionizing the way small businesses do their business. Cloud computing will be dominating the business world in coming days as it is cheaper, portable, safer and faster than the present methods. Companies are realizing that it’s safe to keep their files and data on clouds and thus the future for small businesses data management seems ‘cloudy.’

Now, the question is whether small businesses are actually reaping any benefits from cloud services. Are they able to get what cloud system promises? Hopefully, this discussion will throw some light on the issue.

Cost Reduction

By shifting to cloud systems, small businesses can reduce their hardware costs. Even when there is any extension in your business, you do not have to spend for hardware. There is no need to invest in servers and their installation. Hire an appropriate cloud storage plan and take the required hardware on ‘rent’. Thus, your business will be paying only for the amount that they actually need. With the help of cloud systems, your business will get access to high tech features at very attractive prices.

With cloud systems, small businesses can reduce costs in different ways. It can save the initial investment required to set up IT system. Operations and maintenance costs will be less. Moreover, they need not hire a team of technicians to control their IT system. They can even save on energy costs as there will be no large servers and the need to have 24/7 reliability.

Increased Data Security

With cloud systems, small businesses can store their data securely 24/7. They get a professional platform that is quite affordable too. They get services like data backup, security from hackers, and protection from cyber security issues. For maintaining this level of security, small businesses have to spend thousands of dollars. With cloud system they get all these included in the services provided by the cloud computing service provider. Thus, they can operate safely with the fear of getting their data hacked or deleted.

Work Remotely

Apart from these, cloud systems have also made it possible for small businesses to access their files from anywhere, anytime. To access important files, all that is required is an Internet connection and password to reach those files. Thus, while you are on the go or are away from office, you can still look at the files, edit them, share them, and process them any way you want. This not only saves time, it increases your business efficiency tremendously.

Moreover, when you use a cloud system all your data is centralized. They are not in any manager’s computer. So, you and your team can work any time on any project. Things become faster and more efficient. One can access required data and transfer them from their tablets or Smartphone.

Better Collaboration

For managing a business operation efficiently, collaboration is needed. It is required for conducting daily operations and at the same time to provide better customer service. With proper collaboration, even a small firm can operate like a big company. They will be able to keep their clients happy, make mobile workers perform efficiently, and have effective business days.

With cloud system a small business will be able to increase the degree of collaboration. They can easily track performance of employees, and provide better service to customer more effectively.

Just like the revolution that was brought by information technology, cloud systems too brings a lot of scope for small businesses. If they harness the immense possibilities they can easily compete with their bigger counterparts. It will help them operate smartly like never before and do business in more professional way.

About Nebula Solutions

Nebula Solutions (originally Technology Convergence Group (TCG)) is a provider of business telecommunication solutions in the Dayton, Columbus, and Cincinnati, Ohio areas. Nebula Solutions is a Toshiba Platinum Dealer, which is the highest attainable certification level. Nebula Solutions supports all Toshiba telephone systems from the IPedge VoIP system all the way to Strata communication systems. At Nebula Solutions, our technicians are Toshiba certified and have an average of over 20 years of experience.

Call (888) 257-0955 today for all your telecommunication needs.

 

5 VoIP Features For Your Business

We all use VoIP, but are we aware what VoIP features are important for daily use?

Every sphere of our lives is undergoing technical advancements. Voice over Internet Protocol (VoIP) has brought about a change in the traditional Public Switched Telephone network (PSTN). This is seen as a welcome change by small businesses and large companies alike as VoIP is certainly more cost effective than PSTN. Apart from this, it also offers a large number of features that is not possible in the legacy PSTN systems. With VoIP, you move a step forward towards Unified Communications or UC, which is going to be the buzzword for businesses in near future.

5 features that are the highlights of VoIP for any business are discussed below:

#1 Auto Attendant

With this exclusive VoIP feature, you can have an electronic receptionist! Yes, a hidden gem of VoIP services, auto attendant acts as virtual assistant. It automatically performs the function of a telephone operator. You will be allowed to set a menu which will guide your callers to choose an extension that they want. They can select from a variety of options like business hours, directions, departments, extensions or any prerecorded messages. Just set the auto attendant and get your calls answered 24/7. Even your best receptionist wouldn’t have been available for 24 hours a day!

#2 Find Me Follow Me

‘Find Me Follow Me’ is another of VoIP features that is a call forwarding service. With it, you can forward your incoming calls to any other number where you are available including your cell phone. Users are allowed to route to several numbers so that their clients are always able to reach them when they want. ‘Presence’ is a feature that makes it possible for routing calls to an individual. A caller can also leave a voicemail if they are unable to reach through call forwarding.

Important messages are thus always accessible by the business associates. Businesses have to often collaborate with foreign business associates and they may not always call during office hours. This is when such services come handy.

#3 Call Recording

In businesses, you may have to record calls for various purpose including security and legal requirements. This feature is not available in any PSTN system. Even if they are available, they are cumbersome and expensive, and would need additional hardware. Many times, you have initiate and stop the recording. With one more of VoIP features, recording calls is easy and does not need any additional hardware. Remember, VoIP works on a computer network. And, that network already has all the hardware needed. Just a simple software switch will instruct the VoIP system to record calls. In addition, since the recorded calls are also data files, you can email them and process them any way you want.

#4 DND

DND or Do Not Disturb allows you to do just what the name suggests. It leaves you undisturbed when you want. Once you turn it on, you can easily block incoming calls to your number. When you are attending any conferences, seminars, or, meetings, you can easily stop unwanted calls from disturbing you. It allows you to program it in such way that while you are not attending the call, you can forward them to voice mail or any other destination. That way you don’t lose anything.

#5 Click-to-Call Me

If you want your potential customer to call you directly from your website or emails, ‘Click to Call Me’ is the best way VoIP can help you. This feature allows you to set a number on your website or as part of your signature. Your customers will click on the number provided by you and dial their own number. With this, both the customer phone and your business phone will ring that will enable the customer to connect with you with just a click!

Apart from these exclusive VoIP features, you will also get many other features that make your business look professional and customer oriented. Check out these and other features in the VoIP system we provide.

About Nebula Solutions

Nebula Solutions (originally Technology Convergence Group (TCG)) is a provider of business telecommunication solutions in the Dayton, Columbus, and Cincinnati, Ohio areas. Nebula Solutions is a Toshiba Platinum Dealer, which is the highest attainable certification level. Nebula Solutions supports all Toshiba telephone systems from the IPedge VoIP system all the way to Strata communication systems. At Nebula Solutions, our technicians are Toshiba certified and have an average of over 20 years of experience.

Call (888) 257-0955 today for all your telecommunication needs.