Cloud Telephony Security: Why you Need Not Worry.

Cloud Telephone_SecurityRecent surveys have come up with an interesting data on cloud – 54% of the businesses do not avail cloud based services because they are either worried about security on cloud or do not have any knowledge about the security issues. The blame thus falls upon us for having failed to inform businesses about cloud security.

Lack of Information

Businesses around the world never received proper and timely information about cloud and when it comes to large scale businesses, the lack of information is glaring. Cloud can actually turn business processes extremely efficient by leveraging data and communication while eliminating the needs of buying and maintaining hardware. Investment on hosted and cloud solutions can actually help you complete typical communication and IT tasks within a few hours rather than dragging the same for weeks.

The Need for Security

Security has always been a concern for the general public like you and me because, when it comes to security, we always tend to rely more upon hardware than software. However, this is not at all true and there is no evidence supporting such a belief. Whenever you decide to switch to the cloud (for the existing data or for the office phone system) then you will definitely come up with questions pertaining to security and safety. Cloud security is always at the hands of the service provider. Thus, it is imperative that the service providers take all the measures to ensure proper security.

Misplaced Confidence?

An interesting data about the IT professionals is that about 85% of them are confident about being provided a secure environment by their cloud provider. However, there are another 15% of IT professionals who have certain concerns like the few mentioned below:

  • Business interruptions or system downtime
  • Data loss or exposure during transfer to/from cloud
  • Data encryption issues
  • Physical security of data centers
  • Vulnerability of shared technology
  • Unwanted and malicious activity by the privileged administrators or insiders at the cloud service providers
  • Identifying or authenticating users
  • Assessment and comparison cloud providers
  • Legal or regulatory compliance requirements

The reasons why majority of the businesses are switching to the cloud for both their hardware and software requirements are shown below.

Cost – Moving to the cloud often helps a company save a lot of money that they would otherwise spend on maintenance and upgrades. You will be able to avail the managed services once the software or hardware is put into a data centre. This will reduce your overheads by quite a few notches. For instance, you will never have to worry about the electricity costs at your office as the cloud service provider would take care of the maintenance needs for a fixed monthly cost.

Resiliency – every data centre has three different types of power backup i.e. traditional main line, UPS battery backup, and a generator. This helps your communication or other system on the cloud to be up at any time of the day. In case of any issues, multiple network providers will be able to provide you full redundancy. Some data centers have symmetrical backups in other centers, sometimes even in other countries. Issues such as earthquakes, storm, and dust are all considered for the location.

Space – Your telephone equipments along with the needed servers can take up a big part of your office space. However, when you move everything to the cloud, you will be able to free up the space taken up by your communications room. The freed up space can then be used for other business purposes.

Security on the cloud might be a big issue for some of the business owners but the above reasons is good enough for you to leave those worries to the providers. Cloud technology and its security issues are being resolved quickly, so you can safely move to the cloud and enjoy its advantages.

About Nebula Solutions

Nebula Solutions (originally Technology Convergence Group (TCG)) is a provider of business telecommunication solutions in the Dayton, Columbus, and Cincinnati, Ohio areas. Nebula Solutions is a Toshiba Platinum Dealer, which is the highest attainable certification level. Nebula Solutions supports all Toshiba telephone systems from the IPedge VoIP system all the way to Strata communication systems. At Nebula Solutions, our technicians are Toshiba certified and have an average of over 20 years of experience.

Call (888) 257-0955 today for all your telecommunication needs.

 

Advantages of VoIP – Advantage Employees

VoIP TeamIt is amply clear that VoIP telephony can help remote workers immensely and businesses can benefit in numerous ways by availing amazing features offered by IP based phone systems. There are a variety of workforce-related benefits that are already known by business owners but there are many other advantages that are left to be explored.

Employee Retention

VoIP can make a huge contribution towards employee retention and this in the end is beneficial to the employers too. Though this is quite true but the biggest beneficiary is the organization or the business owner, employees can are also a number of advantages. VoIP helps business owners offer flexibility to their staff who feel motivated and give complete dedication to their work.

The lower attrition rates will help the businesses function smoothly because they will never have to worry about finding new and efficient workers. VoIP gives a very economic option to the businesses when it comes to hiring and retaining remote workers. The cost effective approach helps businesses maintain higher employee satisfaction rate.

Team Morale, Remote Working

Team morale needs to be given due importance and this has to be analyzed differently as it is not always related to employee retention. Remote working can add its own value to the businesses as the employees will be happier with the extended flexibility. However, this does not give us any insight on the quality of work being delivered by the employees. There are special scientific methods that are used for this but we are not going to cover those in this blog post. As far as the working modes of employees are concerned, they are broadly categorized as individual and group-based. Remote working will be able to facilitate individual working to an extent however it has a greater impact upon team work.

Every organization has a good mix of both individual and group work for their employees but you need to analyze how VoIP impacts both while remote working. The employees who perform isolated individual tasks might not have to avail telephonic services quite often – they will be productive with or without using VoIP. However, when it comes to group tasks, employees will have to regularly collaborate with the other members of the organization on a real time basis using the real time applications. The employees’ (who are primarily involved in group tasks) productivity might not show any improvement even though they are happier remote working.

Group Tasks

Employees engaged in group tasks have to be provided with a virtual environment where they will be constantly in touch with other members and can collaborate on a real time basis. This will ultimately boost their morale and they will be motivated to perform better. VoIP should be included as the core element for group tasks as it will add value to their remote working. VoIP will be readily available to the employees – both for the remote workers as well as the ones working in the office. The Presence feature of VoIP will help in the real time communication as it is an enhancement upon voice calls or conference calls. Team sessions can be easily arranged as the employees will be able to view the real-time status of co-workers.

Distributed Teams

This is of great benefit to distributed teams who often work under strict deadlines. Mobility too supports all forms of remote collaboration and it is far less expensive and reliable. Virtual meetings is often taxing and the team morale gets a huge boost because employees get the opportunity to work remotely and at the same time collaborate with co-workers as if they are all located in the same office. Strong morale obviously leads to higher productivity for the businesses.

Team work will be immensely benefited by the use of VoIP as it is more reliable and loaded with better features than the traditional phones.

About Nebula Solutions

Nebula Solutions (originally Technology Convergence Group (TCG)) is a provider of business telecommunication solutions in the Dayton, Columbus, and Cincinnati, Ohio areas. Nebula Solutions is a Toshiba Platinum Dealer, which is the highest attainable certification level. Nebula Solutions supports all Toshiba telephone systems from the IPedge VoIP system all the way to Strata communication systems. At Nebula Solutions, our technicians are Toshiba certified and have an average of over 20 years of experience.

Call (888) 257-0955 today for all your telecommunication needs.

 

UCedge from Toshiba

UCedge - Unified Communications

With a intent to easing the use of it’s phone systems, Toshiba recently released UCedge. UCedge is a client application that works with Toshiba’s VIPedge® cloud service and IPedge® telephone solutions, as well as Strata® CIX converged digital/IP systems with an IPedge Application Server. UCedge works with Windows, Mac, and Android operating platforms to deliver a simple and uniform interface that allows you to access al the features and power of Toshiba’s phone systems.

In particular, UCedge allows you to use unified communication solutions from your mobile devices including smartphones.

For more details on the product release, please click here.

About Nebula Solutions

Nebula Solutions (originally Technology Convergence Group (TCG)) is a provider of business telecommunication solutions in the Dayton, Columbus, and Cincinnati, Ohio areas. Nebula Solutions is a Toshiba Platinum Dealer, which is the highest attainable certification level. Nebula Solutions supports all Toshiba telephone systems from the IPedge VoIP system all the way to Strata communication systems. At Nebula Solutions, our technicians are Toshiba certified and have an average of over 20 years of experience.

Call (888) 257-0955 today for all your telecommunication needs.