Mobile Phone and Business App Integration

The day-to-day communications at the office has undergone a sea of change since the introduction of Cloud telephony. We are not used to making calls from our mobile phones by clicking on any app. With VoIP, everything is a session that runs from an application. We can even receive our voicemails, fax messages, and even check the presence of others on the same network – courtesy of the different types of apps that help integrate VoIP on our mobile phones. Now, communication is being powered through the integration of business apps that include VoIP. Communication systems are able to take advantage of availing real-time data from business apps and all this can be easily done from our mobile phone or smartphones.Mobile Apps Integration

Unified communication solutions are being deployed in several organizations as they implement their policy of integrating communications tools, applications and business apps on a common platform. Communication is being easily powered by real-time data fetched from the integrated business apps. For instance, whenever a customer calls the company, the executives receiving the calls can get complete details of the customer on their screen. Thus, they are in a better position to answer or make an upsell during customer calls. The agents receiving the calls can easily and efficiently handle customer issues and this helps the company impress the clients with the level of customer care service they provide.

The unified communications (UC) available in the market can all be integrated with the business applications. Data pertaining to various business processes are fed into the system on a regular basis and all this data is stored in a central database. When UC is integrated with business applications, various data pertaining to different business processes can be fetched from the central database for use during communication.

Some of the prominent benefits of integrating mobile phone and business app are:

Efficiency

Your employees will be able to focus on core business processes, as it would not take more than 2 to 3 seconds to call a particular number. Thus, they would be able to collaborate with other departments, colleagues, business associates and clients without losing too much time. This would eventually make every business activity more efficient. The overall advantage of a rise in efficiency will be reflected in the form of satisfied customers and higher productivity.

Service

You and your employees will be in a better position to provide efficient and quick service to the clients because all necessary info about a caller will be visible on the screen. So, every time a caller calls, prior to answering the call you will be shown the appropriate information about the customer. This feature will be available when you are either receiving or making calls from your mobile phones. Even when your employees are away from their desks, they can benefit from information pertaining to the callers or the clients they are going to call.

Transparency

Business heads and managers will be able to keep an eye on all the critical business metrics from their mobile phones as they are able to combine the data between the business applications and phone systems. They would be able to track the performance of the sales, service, and various other business operations without any hassle.

Automation

The call records are all automatically fed into the system and the process is completely automated. So, your employees are able to work freely with clients and business associates. They will also be equipped with all the analyses and reports before communicating with the clients. All this provides your business with the edge you need to outwit your competitors.

About Nebula Solutions

Nebula Solutions (originally Technology Convergence Group (TCG)) is a provider of business telecommunication solutions in the Dayton, Columbus, and Cincinnati, Ohio areas. Nebula Solutions is a Toshiba Platinum Dealer, which is the highest attainable certification level. Nebula Solutions supports all Toshiba telephone systems from the IPedge VoIP system all the way to Strata communication systems. At Nebula Solutions, our technicians are Toshiba certified and have an average of over 20 years of experience.

Call (888) 257-0955 today for all your telecommunication needs.

 

Fuel Information to Your Business Using UC

Unified communication (UC) is the ultimate solution for companies that have a large employee and customer base. UC is a common platform that facilitates the integration between various applications and tools to build a centralized communication system. Successful businesses are able to connect their global workforce across devices and systems. However, there are great risks involved in merging all the communication tools and applications into a common secure system without affecting the workflow and revenue.

Simply implementing any unified communication system might not be enough. If you want to realize the full potential of this communication system then you will have to feed it with the right kind of information. Information can be sourced from the different business applications that are already running in the office. The majority of larger enterprises use Enterprise Resource Planning (ERP) systems for day-to-day business operations. If these ERP systems are integrated with the unified communication system then it can take enterprise communication to the next level.Unified Communications

Some of the major benefits of integrating the ERP system with unified communications are as follows:

Real-time data sharing

This is probably the biggest advantage to integrating ERP systems with unified communications. Real-time data sharing across platforms can be made possible, so employees will be better equipped while communicating with vendors, customers, and colleagues. The data fed into the ERP system can be fetched by the unified communication applications and tools, which can then be used by executives for various communication processes.

For instance, if the CRM module of an ERP system is connected to the UC, employees will have the ability to easily view their last business transaction and other needed information whenever a customer calls. This will help your sales team to create and deliver the perfect marketing pitch, and the customer will be satisfied about the fact that the company knows its buying preferences.

Conferencing for timely and effective communication

UC comes loaded with the advanced audio and video conferencing features. You will be able to organize a seminar or conference within a short time period. During the video conference, you or your employees will be able to share real time data sourced from the ERP system. Thus communication within the organization will not only be smoother but it will also be effective. This facilitates quick and correct decision making while helping your company take all the right steps to improve the profit-making activities.

Improvement in customer satisfaction

The better you are able to communicate with your customers, the more satisfied they would be with your services. If your employees can analyze present and past customer data and then use the same during communication, it is bound to be reflected in the form of a growth in the customer satisfaction figures.

Transparency

Data shared through the UC platform will help maintain transparency in the business transactions that take place in your company. It helps you to eliminate any kind of ambiguity that might be experienced while dealing with vendors, customers or business associates. At the same time every employee in your company will be aware of the exact data being shared.

Higher profits

All the above factors will eventually culminate into better revenue figures, which imply that your company will be able to make better profits. The enhancement in the efficiency of business processes too can be attributed to the seamless data sharing between the ERP system and the unified communication.

Unified communication is the best thing to have happened to the business world as it has completely transformed the way data is shared and processes are run.

 

About Nebula Solutions

Nebula Solutions (originally Technology Convergence Group (TCG)) is a provider of business telecommunication solutions in the Dayton, Columbus, and Cincinnati, Ohio areas. Nebula Solutions is a Toshiba Platinum Dealer, which is the highest attainable certification level. Nebula Solutions supports all Toshiba telephone systems from the IPedge VoIP system all the way to Strata communication systems. At Nebula Solutions, our technicians are Toshiba certified and have an average of over 20 years of experience.

Call (888) 257-0955 today for all your telecommunication needs.